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Table of Contents

FortiVoice Phone System Administration Guide

Viewing extensions and devices

Monitor > Extension & Device displays all the extensions, the extensions configured for hot desking, desktop FortiFones, software FortiFones, and generic SIP phones.

This topic includes:

Viewing extension status

Monitor > Extension & Device > Extension displays all the extensions in realtime, including their statuses, IDs, numbers, display names, types, IPs for SIP extensions, phone information, and if it has any auxiliary devices.

For more information, see Configuring Extensions.

Viewing desktop FortiFones

Monitor > Extension & Device > Desktop FortiFone lists the supported phones auto-discovered by the FortiVoice unit, assigned or not assigned to any extensions.

Once an unassigned phone connects to the FortiVoice unit and is auto-discovered, the FortiVoice unit assigns an IP address to the phone and sends the basic PBX setup information to it.

After assigning an extension to the phone, the extension’s full configuration file will be sent to the phone if the auto-provisioning option is selected in the user privilege applied to the extension. For details, see Setting up local extensions and Configuring user privileges.

GUI field

Description

New

Click to add a new desktop FortiFone. For details, see Configuring desktop FortiFones.

Delete

Select one or more SIP phone records and click this button to remove them all at once.

Action

MAC Address

The Media Access Control address (MAC address) of the SIP phone.

Phone Model

The phone brand and model.

User

The user associated with the phone.

Number

The extension number of the phone.

Display Name

The name displaying on the phone, such as John Doe.

IP

The IP address of the phone assigned by the FortiVoice unit.

Phone Info

The model, MAC address, and firmware version of the phone for this extension.

Phone Profile

The profile for this phone. See Configuring SIP profiles.

Management

Displays if the phone has been assigned to an extension.

Description

Any notes about the phone.

Status

Displays if the phone is registered with the FortiVoice unit. A registered phone is assigned an IP address and basic PBX setup information.

Role

Shows if the device is used for phone calls or as an auxiliary device.

To assign a new extension user to an unassigned phone

  1. Go to Monitor > Extension & Device > Desktop FortiFone.
  2. Select a phone in Not assigned status.
  3. Click Action and select Assign to New Extension.
  4. Review the extension details and click Next. For details, see Configuring IP extensions.
  5. Review the phone details and click Next.
  6. Review the summary and click Finish.

To assign an existing extension user to an unassigned phone

  1. Go to Monitor > Extension & Device > Desktop FortiFone.
  2. Select a phone in Not assigned status.
  3. Click Action and select Assign to Existing Extension.
  4. Select the extension to associate with the unassigned phone and click Next.
  5. Review the extension details and click Next. For details, see Configuring IP extensions.
  6. Review the phone details and click Next.
  7. Review the summary and click Finish.

To assign a new extension user to an unassigned phone as an auxiliary device

  1. Go to Monitor > Extension & Device > Desktop FortiFone.
  2. Select a phone in Not assigned status.
  3. Click Action and select Assign as Auxiliary to Existing Extension.
  4. Select the extension to associate with the unassigned phone and click Next.
  5. Review the extension details and click Next. For details, see Configuring IP extensions.
  6. Review the phone details and click Next.
  7. Review the summary and click Finish.

Viewing software FortiFones

Monitor > Extension & Device > Software FortiFone lists the software FortiFones auto-discovered by the FortiVoice unit.

Viewing generic SIP phones

Monitor > Extension & Device > Generic SIP Phone lists the third party SIP phones auto-discovered by the FortiVoice unit.

Viewing activity details of hot desking extensions

Monitor > Extension & Device > Hot Desking displays details of hot desking users, including:

  • Logout: Click to log out a Hot-Desked phone
  • Renew: Click to refresh the expiration of the hot desk session.
  • Status:The status of the hot desking extension: logged in or logged out.
  • Number: The hot desking extension number.
  • Display Name: The name displayed on the hot desking extension.
  • Host Device: The extension number or MAC address (for a unassigned phone) of the phone that a hot desking user logs into.
  • Last Login: The last login time at the host device.
  • Expiry: The login expiry time.

Hot desking enables users to log into another phone. However, unlike using Follow Me or Call Forwarding which simply redirect a user's calls to another user’s phone, hot desking takes total control of another phone by applying all of the user's own phone Setting to that phone until the user logs out. Each user can log into another phone by pressing *11 and enter his extension number and user PIN following the prompts. To log out, a user can press *12.

Depending of the phone model, the host phone may reboot.

For information on configuring hot desking, see Hot-desking.

Viewing unmanaged gateways

Monitor > Extension & Device > Unmanaged Gateway lists the supported FortiVoice gateways auto-discovered by the FortiVoice unit but not added to the FortiVoice unit.

Once a gateway connects to the FortiVoice unit and boots up, it will automatically discover the FortiVoice unit through SIP PNP.

After adding a FortiVoice gateway to the FortiVoice unit, the gateway’s full configuration file will be sent to the gateway. For details, see Managing FortiVoice Gateways, Local Survivability, and Firmwares.

GUI field

Description

Action

  • Create New Device: Select an unmanaged gateway and click this option to add the gateway to the FortiVoice unit. The gateway record disappears from the Unmanaged Gateway list. For more information, see To add a gateway to the FortiVoice unit
  • Replace Existing Device: If you need to replace a gateway for any reason, select the gateway and click this option to find a new gateway for replacement. For more information, see To replace an existing gateway.

Serial number

The serial number of the unmanaged gateway.

Type

The gateway brand and model.

IP

The IP address of the unmanaged gateway assigned by the FortiVoice unit.

To add a gateway to the FortiVoice unit

  1. Go to Monitor > Extension & Device > Unmanaged Gateway.
  2. Select an unmanaged gateway.
  3. Click Action and select Create New Device.

    GUI field

    Description

    Gateway

     

    Name

    Enter a unique name for the gateway.

    Enabled

    Select to activate the gateway if required.

    Display Name

    The name displaying on the gateway, such as ABC Company Gateway.

    Hostname/IP address

    Enter the hostname or IP address of LAN1 of the gateway. If you are using a different network interface, enter its IP. If the gateway has been configured to use a different HTTPS port, enter the port number after the IP address.

    • Get device information: Click to get the serial number, device type, and Mac address of the gateway. This will confirm the systems are able to communicate with each other and that the password entered is valid. If preconfiguring the system before deployment, manually enter in the serial number and MAC address of the gateway.
    • Connect Device: Click to go to the Web GUI of the gateway.

    Admin user name

    Enter the user name for logging into the gateway.

    Admin password

    Enter the password for logging into the gateway.

    If you want to change the administrator password for logging into the gateway, click Change password, enable and enter the new password, confirm it, and click OK.

    Serial number

    The serial number of the gateway.

    Type

    Select the gateway brand and model.

    MAC address

    Enter the Mac address of the gateway.

    Description

    Enter any comments for the gateway.

  4. Click Finish.

To replace an existing gateway

  1. Go to Monitor > Phone System > Unmanaged Gateway.
  2. Select the gateway to be replaced.
  3. Click Action and select Replace existing device.
  4. Select a new device to replace the old one.
  5. Click Next.
  6. Click Close.

Viewing extensions and devices

Monitor > Extension & Device displays all the extensions, the extensions configured for hot desking, desktop FortiFones, software FortiFones, and generic SIP phones.

This topic includes:

Viewing extension status

Monitor > Extension & Device > Extension displays all the extensions in realtime, including their statuses, IDs, numbers, display names, types, IPs for SIP extensions, phone information, and if it has any auxiliary devices.

For more information, see Configuring Extensions.

Viewing desktop FortiFones

Monitor > Extension & Device > Desktop FortiFone lists the supported phones auto-discovered by the FortiVoice unit, assigned or not assigned to any extensions.

Once an unassigned phone connects to the FortiVoice unit and is auto-discovered, the FortiVoice unit assigns an IP address to the phone and sends the basic PBX setup information to it.

After assigning an extension to the phone, the extension’s full configuration file will be sent to the phone if the auto-provisioning option is selected in the user privilege applied to the extension. For details, see Setting up local extensions and Configuring user privileges.

GUI field

Description

New

Click to add a new desktop FortiFone. For details, see Configuring desktop FortiFones.

Delete

Select one or more SIP phone records and click this button to remove them all at once.

Action

MAC Address

The Media Access Control address (MAC address) of the SIP phone.

Phone Model

The phone brand and model.

User

The user associated with the phone.

Number

The extension number of the phone.

Display Name

The name displaying on the phone, such as John Doe.

IP

The IP address of the phone assigned by the FortiVoice unit.

Phone Info

The model, MAC address, and firmware version of the phone for this extension.

Phone Profile

The profile for this phone. See Configuring SIP profiles.

Management

Displays if the phone has been assigned to an extension.

Description

Any notes about the phone.

Status

Displays if the phone is registered with the FortiVoice unit. A registered phone is assigned an IP address and basic PBX setup information.

Role

Shows if the device is used for phone calls or as an auxiliary device.

To assign a new extension user to an unassigned phone

  1. Go to Monitor > Extension & Device > Desktop FortiFone.
  2. Select a phone in Not assigned status.
  3. Click Action and select Assign to New Extension.
  4. Review the extension details and click Next. For details, see Configuring IP extensions.
  5. Review the phone details and click Next.
  6. Review the summary and click Finish.

To assign an existing extension user to an unassigned phone

  1. Go to Monitor > Extension & Device > Desktop FortiFone.
  2. Select a phone in Not assigned status.
  3. Click Action and select Assign to Existing Extension.
  4. Select the extension to associate with the unassigned phone and click Next.
  5. Review the extension details and click Next. For details, see Configuring IP extensions.
  6. Review the phone details and click Next.
  7. Review the summary and click Finish.

To assign a new extension user to an unassigned phone as an auxiliary device

  1. Go to Monitor > Extension & Device > Desktop FortiFone.
  2. Select a phone in Not assigned status.
  3. Click Action and select Assign as Auxiliary to Existing Extension.
  4. Select the extension to associate with the unassigned phone and click Next.
  5. Review the extension details and click Next. For details, see Configuring IP extensions.
  6. Review the phone details and click Next.
  7. Review the summary and click Finish.

Viewing software FortiFones

Monitor > Extension & Device > Software FortiFone lists the software FortiFones auto-discovered by the FortiVoice unit.

Viewing generic SIP phones

Monitor > Extension & Device > Generic SIP Phone lists the third party SIP phones auto-discovered by the FortiVoice unit.

Viewing activity details of hot desking extensions

Monitor > Extension & Device > Hot Desking displays details of hot desking users, including:

  • Logout: Click to log out a Hot-Desked phone
  • Renew: Click to refresh the expiration of the hot desk session.
  • Status:The status of the hot desking extension: logged in or logged out.
  • Number: The hot desking extension number.
  • Display Name: The name displayed on the hot desking extension.
  • Host Device: The extension number or MAC address (for a unassigned phone) of the phone that a hot desking user logs into.
  • Last Login: The last login time at the host device.
  • Expiry: The login expiry time.

Hot desking enables users to log into another phone. However, unlike using Follow Me or Call Forwarding which simply redirect a user's calls to another user’s phone, hot desking takes total control of another phone by applying all of the user's own phone Setting to that phone until the user logs out. Each user can log into another phone by pressing *11 and enter his extension number and user PIN following the prompts. To log out, a user can press *12.

Depending of the phone model, the host phone may reboot.

For information on configuring hot desking, see Hot-desking.

Viewing unmanaged gateways

Monitor > Extension & Device > Unmanaged Gateway lists the supported FortiVoice gateways auto-discovered by the FortiVoice unit but not added to the FortiVoice unit.

Once a gateway connects to the FortiVoice unit and boots up, it will automatically discover the FortiVoice unit through SIP PNP.

After adding a FortiVoice gateway to the FortiVoice unit, the gateway’s full configuration file will be sent to the gateway. For details, see Managing FortiVoice Gateways, Local Survivability, and Firmwares.

GUI field

Description

Action

  • Create New Device: Select an unmanaged gateway and click this option to add the gateway to the FortiVoice unit. The gateway record disappears from the Unmanaged Gateway list. For more information, see To add a gateway to the FortiVoice unit
  • Replace Existing Device: If you need to replace a gateway for any reason, select the gateway and click this option to find a new gateway for replacement. For more information, see To replace an existing gateway.

Serial number

The serial number of the unmanaged gateway.

Type

The gateway brand and model.

IP

The IP address of the unmanaged gateway assigned by the FortiVoice unit.

To add a gateway to the FortiVoice unit

  1. Go to Monitor > Extension & Device > Unmanaged Gateway.
  2. Select an unmanaged gateway.
  3. Click Action and select Create New Device.

    GUI field

    Description

    Gateway

     

    Name

    Enter a unique name for the gateway.

    Enabled

    Select to activate the gateway if required.

    Display Name

    The name displaying on the gateway, such as ABC Company Gateway.

    Hostname/IP address

    Enter the hostname or IP address of LAN1 of the gateway. If you are using a different network interface, enter its IP. If the gateway has been configured to use a different HTTPS port, enter the port number after the IP address.

    • Get device information: Click to get the serial number, device type, and Mac address of the gateway. This will confirm the systems are able to communicate with each other and that the password entered is valid. If preconfiguring the system before deployment, manually enter in the serial number and MAC address of the gateway.
    • Connect Device: Click to go to the Web GUI of the gateway.

    Admin user name

    Enter the user name for logging into the gateway.

    Admin password

    Enter the password for logging into the gateway.

    If you want to change the administrator password for logging into the gateway, click Change password, enable and enter the new password, confirm it, and click OK.

    Serial number

    The serial number of the gateway.

    Type

    Select the gateway brand and model.

    MAC address

    Enter the Mac address of the gateway.

    Description

    Enter any comments for the gateway.

  4. Click Finish.

To replace an existing gateway

  1. Go to Monitor > Phone System > Unmanaged Gateway.
  2. Select the gateway to be replaced.
  3. Click Action and select Replace existing device.
  4. Select a new device to replace the old one.
  5. Click Next.
  6. Click Close.