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Table of Contents

FortiVoice Phone System Administration Guide

Viewing log messages

The Log submenu displays locally stored log files. If you configured the FortiVoice unit to store log messages locally (that is, to the hard disk), you can view the log messages currently stored in each log file.

Logs stored remotely cannot be viewed from the web-based manager of the FortiVoice unit. If you want to view logs from the web-based manager, also enable local storage. For details, see Configuring Logs and Reports.

Monitor > Log displays the logs of administrator activities and system events as well as mail, voice, fax, queue, hotel management (with license only), and call center (with license only).

The log messages vary by levels. For more information, see Configuring Logs and Reports.

The log messages are also filtered by subtypes:

  • Configuration: Display only log messages containing subtype=config.
  • Administration: Display only log messages containing subtype=admin.
  • System: Display only log messages containing subtype=system.
  • HA: Display only log messages containing subtype=ha.
  • DHCP: Display only log messages containing subtype=dhcp.

To view the list of log files and their contents

  1. Go to Monitor > Log > System/Generic/Voice/Fax/Queue/Hotel/Call Center.

    The list of log files appears with the beginning and end of a log file’s time range and the size of a log file in bytes. The queue log files display more information.

  2. To search the log files, click the Search button and enter criteria that records must match in order to be visible.

    Unlike the search when viewing the contents of an individual log file, this search displays results regardless of which log file contains them. For more information, see Searching log messages.

  3. To view messages contained in logs, double-click a log file.

    To view the current page’s worth of the log messages, right-click and select Export. You can then open or save the .csv file.

    You can click the Configure View icon to show or hide columns, save the customized view, or reset the view to default. When you save a customized view, future log message reports appear in this view.

Displaying and arranging log columns

When viewing logs, you can display, hide, sort and re-order columns.

For most columns, you can also filter data within the columns to include or exclude log messages which contain your specified text in that column. For more information, see Searching log messages.

By default, each page’s worth of log messages is listed with the log message with the lowest index number towards the top.

To sort the page’s entries in ascending or descending order

  1. Click the column heading by which you want to sort.

    The log messages are sorted in ascending order.

  2. To sort in descending order, click the column heading again.

    Depending on your currently selected theme:

    • The column heading may darken in color to indicate which column is being used to sort the page.
    • A small upwards-or downwards-pointing arrow may appear in the column heading next to its name to indicate the current sort order.

To display or hide columns

  1. Go to Monitor > Log > System /Generic/Voice/Fax/Queue/Hotel/Call Center.
  2. Click Configure View > Show/Hide Columns.
  3. Mark the check boxes of columns that you want to display.
  4. Click OK.

To change the order of the columns

  1. Go to Monitor > Log > System /Generic/Voice/Fax/Queue/Hotel/Call Center.
  2. For each column whose order you want to change, click and drag its column heading to the left or right.
  3. Click Configure View > Save View.

Using the right-click pop-up menus

When you right-click on a log message, a context menu appears.

Log report right-click menu options

View Details

Select to display the content of the log message.

Select All

Select to select all log messages in the current page, so that you can export all messages to a table.

Clear Selection

Select to deselect one or multiple log messages.

Export

Select to export the selected log messages as a .csv file.

Searching log messages

You can search logs to quickly find specific log messages in a log file, rather than browsing the entire contents of the log file.

To search log messages

  1. Go to Monitor > Log > System/Generic/Voice/Fax/Queue/Hotel/Call Center.
  2. Click Search.
  3. Enter your search criteria by configuring one or more of the following:

    GUI field

    Description

    Keyword

    Enter any word or words to search for within the log messages.

    For example, you might enter GUI session to locate all log messages containing that exact phrase in any log field.

    Message

    Enter all or part of the Message log field.

    Log ID

    Enter all or part of the log ID in the log message.

    Match condition

    • Contain: searches for the exact match.
    • Wildcard: supports wildcards in the entered search criteria.

    Date

    Select the start and end time of log messages to include in the search results.

    Time span

    Select the time span of log messages to include in the search results.

    For example, you might want to search only log messages that were recorded during the two weeks and 8 hours previous to the current date. In that case, you would specify the current date, and also specify the size of the span of time (two weeks and 8 hours) before that date.

    Load Previous Setting

    Select to populate the fields with the Setting entered previously.

  4. Click Search.

    The FortiVoice unit searches for log messages that match your search criteria, and displays any matching log messages.

Viewing log messages

The Log submenu displays locally stored log files. If you configured the FortiVoice unit to store log messages locally (that is, to the hard disk), you can view the log messages currently stored in each log file.

Logs stored remotely cannot be viewed from the web-based manager of the FortiVoice unit. If you want to view logs from the web-based manager, also enable local storage. For details, see Configuring Logs and Reports.

Monitor > Log displays the logs of administrator activities and system events as well as mail, voice, fax, queue, hotel management (with license only), and call center (with license only).

The log messages vary by levels. For more information, see Configuring Logs and Reports.

The log messages are also filtered by subtypes:

  • Configuration: Display only log messages containing subtype=config.
  • Administration: Display only log messages containing subtype=admin.
  • System: Display only log messages containing subtype=system.
  • HA: Display only log messages containing subtype=ha.
  • DHCP: Display only log messages containing subtype=dhcp.

To view the list of log files and their contents

  1. Go to Monitor > Log > System/Generic/Voice/Fax/Queue/Hotel/Call Center.

    The list of log files appears with the beginning and end of a log file’s time range and the size of a log file in bytes. The queue log files display more information.

  2. To search the log files, click the Search button and enter criteria that records must match in order to be visible.

    Unlike the search when viewing the contents of an individual log file, this search displays results regardless of which log file contains them. For more information, see Searching log messages.

  3. To view messages contained in logs, double-click a log file.

    To view the current page’s worth of the log messages, right-click and select Export. You can then open or save the .csv file.

    You can click the Configure View icon to show or hide columns, save the customized view, or reset the view to default. When you save a customized view, future log message reports appear in this view.

Displaying and arranging log columns

When viewing logs, you can display, hide, sort and re-order columns.

For most columns, you can also filter data within the columns to include or exclude log messages which contain your specified text in that column. For more information, see Searching log messages.

By default, each page’s worth of log messages is listed with the log message with the lowest index number towards the top.

To sort the page’s entries in ascending or descending order

  1. Click the column heading by which you want to sort.

    The log messages are sorted in ascending order.

  2. To sort in descending order, click the column heading again.

    Depending on your currently selected theme:

    • The column heading may darken in color to indicate which column is being used to sort the page.
    • A small upwards-or downwards-pointing arrow may appear in the column heading next to its name to indicate the current sort order.

To display or hide columns

  1. Go to Monitor > Log > System /Generic/Voice/Fax/Queue/Hotel/Call Center.
  2. Click Configure View > Show/Hide Columns.
  3. Mark the check boxes of columns that you want to display.
  4. Click OK.

To change the order of the columns

  1. Go to Monitor > Log > System /Generic/Voice/Fax/Queue/Hotel/Call Center.
  2. For each column whose order you want to change, click and drag its column heading to the left or right.
  3. Click Configure View > Save View.

Using the right-click pop-up menus

When you right-click on a log message, a context menu appears.

Log report right-click menu options

View Details

Select to display the content of the log message.

Select All

Select to select all log messages in the current page, so that you can export all messages to a table.

Clear Selection

Select to deselect one or multiple log messages.

Export

Select to export the selected log messages as a .csv file.

Searching log messages

You can search logs to quickly find specific log messages in a log file, rather than browsing the entire contents of the log file.

To search log messages

  1. Go to Monitor > Log > System/Generic/Voice/Fax/Queue/Hotel/Call Center.
  2. Click Search.
  3. Enter your search criteria by configuring one or more of the following:

    GUI field

    Description

    Keyword

    Enter any word or words to search for within the log messages.

    For example, you might enter GUI session to locate all log messages containing that exact phrase in any log field.

    Message

    Enter all or part of the Message log field.

    Log ID

    Enter all or part of the log ID in the log message.

    Match condition

    • Contain: searches for the exact match.
    • Wildcard: supports wildcards in the entered search criteria.

    Date

    Select the start and end time of log messages to include in the search results.

    Time span

    Select the time span of log messages to include in the search results.

    For example, you might want to search only log messages that were recorded during the two weeks and 8 hours previous to the current date. In that case, you would specify the current date, and also specify the size of the span of time (two weeks and 8 hours) before that date.

    Load Previous Setting

    Select to populate the fields with the Setting entered previously.

  4. Click Search.

    The FortiVoice unit searches for log messages that match your search criteria, and displays any matching log messages.