Viewing extensions and devices

Monitor > Extension & Device displays all the extensions, the extensions configured for hot desking, FortiFone desk phones, FortiFone softclient, and generic SIP phones.

This topic includes:

Viewing extension status
Viewing FortiFone desk phones
Viewing FortiFone softclient
Viewing generic SIP phones
Viewing mismatched phones
Viewing activity details of hot desking extensions
Viewing unmanaged gateways

Viewing extension status

Monitor > Extension & Device > Extension displays all the extensions in realtime, including their statuses, IDs, numbers, display names, types, IPs for SIP extensions, phone information, and if it has any FortiFone softclient and auxiliary devices.

For more information, see Configuring Extensions.

Viewing FortiFone desk phones

Monitor > Extension & Device > Phone lists the supported phones auto-discovered by the FortiVoice unit, assigned or not assigned to any extensions.

Once an unassigned phone connects to the FortiVoice unit and is auto-discovered, the FortiVoice unit assigns an IP address to the phone and sends the basic PBX setup information to it.

After assigning an extension to the phone, the extension’s full configuration file will be sent to the phone if the auto-provisioning option is selected in the user privilege applied to the extension. For details, see Setting up local extensions and Configuring user privileges.

GUI field	Description
New	Click to add a new desktop FortiFone. For details, see Configuring FortiFone desk phones.
Delete	Select one or more SIP phone records and click this button to remove them all at once.
Action	Assign to New Extension: Select a SIP phone in Not Assigned management status and click this option to add an extension and assign this phone to the extension at the same time. For more information, see To assign a new extension user to an unassigned phone. Assign to Existing Extension: Select an unassigned phone and click this option to assign this phone to an existing extension. The phone record disappears from the Unassigned Phone list. For more information, see To assign a new extension user to an unassigned phone. Assign as Auxiliary to Existing Extension: Select a SIP phone in Not Assigned management status and click this option to assign it to an existing extension as an auxiliary device. For more information, see To assign a new extension user to an unassigned phone as an auxiliary device and Auxiliary Phone. Assign to Multi-cell Device: Select a multi-cell device (for example, FortiFone 870i) in Not Assigned management status and click this option to add an extension and assign this phone to the extension at the same time. For more information, see To assign a new extension user to an unassigned phone and Configuring multi-cell FortiFone phones. Edit Associated Multi-cell Device: Select a multi-cell device (for example, FortiFone-D72) in Multi-cell management status and click this option to modify the device configuration. For more information, see Configuring multi-cell FortiFone phones. Unassign Multi-cell Device: Select a multi-cell device (for example, FortiFone-D72) in Multi-cell management status and click this option to separate the device from the associated extensions. View Phone Configuration: Select a SIP device in Assigned status and click this option display its configuration file. The device can be a phone, desktop phone application, mobile phone, or multi-cell device. View accounts: For FortiFones to which multiple extensions can be associated, such as FON-850/860/870 and FON-D70/D71/D72, click this option to view the associated extensions. This option is only active when a FortiFone has multiple extensions associated with it. Export: Select to save the extension list in CSV format.
Extension	The extension number associated with the phone.
MAC Address	The Media Access Control address (MAC address) of the SIP phone.
Phone Model	The phone brand and model.
Number	The extension number of the phone.
Display Name	The name displaying on the phone, such as John Doe.
IP	The IP address of the phone assigned by the FortiVoice unit.
Phone Info	The model, MAC address, and firmware version of the phone for this extension.
Phone Profile	The profile for this phone. See Configuring SIP profiles.
Management	Displays if the phone has been assigned to an extension.
Status	Displays if the phone is registered with the FortiVoice unit. A registered phone is assigned an IP address and basic PBX setup information.

To assign a new extension user to an unassigned phone

Go to Monitor > Extension & Device > Phone.
Under Management, select a phone in Not assigned status.
Click Action and select Assign to New Extension.
Review the extension details and click Next. For details, see Configuring IP extensions.
Review the phone details and click Next.
Review the summary and click Finish.

To assign an existing extension user to an unassigned phone

Go to Monitor > Extension & Device > Phone.
Under Management, select a phone in Not assigned status.
Click Action and select Assign to Existing Extension.
Select the extension to associate with the unassigned phone and click Next.
Review the extension details and click Next. For details, see Configuring IP extensions.
Review the phone details and click Next.
Review the summary and click Finish.

To assign a new extension user to an unassigned phone as an auxiliary device

Go to Monitor > Extension & Device > Phone.
Under Management, select a phone in Not assigned status.
Click Action and select Assign as Auxiliary to Existing Extension.
Select the extension to associate with the unassigned phone and click Next.
Review the extension details and click Next. For details, see Configuring IP extensions.
Review the phone details and click Next.
Review the summary and click Finish.

Viewing FortiFone softclient

Monitor > Extension & Device > Soft FortiFone lists the FortiFone softclients auto-discovered by the FortiVoice unit.

Viewing generic SIP phones

Monitor > Extension & Device > Generic Phone lists the third party SIP phones auto-discovered by the FortiVoice unit.

Viewing mismatched phones

Monitor > Extension & Device > Mismatched Phone displays the phones of which the registration information does not match the desk phone models and has caused registration failure.

You can select a phone registration failure record and click Delete to remove it to avoid the confusion that the system is compromised.

Viewing activity details of hot desking extensions

Monitor > Extension & Device > Hot Desking displays details of hot desking users, including:

Logout: Click to log out a Hot-Desked phone
Renew: Click to refresh the expiration of the hot desk session.
Status:The status of the hot desking extension: logged in or logged out.
Number: The hot desking extension number.
Display Name: The name displayed on the hot desking extension.
Host Device: The extension number or MAC address (for a unassigned phone) of the phone that a hot desking user logs into.
Last Login: The last login time at the host device.
Expiry: The login expiry time.

Hot desking enables users to log into another phone. However, unlike using Follow Me or Call Forwarding which simply redirect a user's calls to another user’s phone, hot desking takes total control of another phone by applying all of the user's own phone settings to that phone until the user logs out. Each user can log into another phone by pressing *11 and enter his extension number and user PIN following the prompts. To log out, a user can press *12.

Depending of the phone model, the host phone may reboot.

For information on configuring hot desking, see Hot-desking.

Viewing unmanaged gateways

Monitor > Extension & Device > Unmanaged Gateway lists the supported FortiVoice gateways auto-discovered by the FortiVoice unit but not added to the FortiVoice unit.

After a gateway connects to the FortiVoice unit and boots up, it will automatically discover the FortiVoice unit through SIP PNP.

After adding a FortiVoice gateway to the FortiVoice unit, the gateway’s full configuration file will be sent to the gateway. For details, see Managing FortiVoice Gateways, Local Survivability, and Firmwares.

GUI field	Description
Action	Create New Device: Select an unmanaged gateway and click this option to add the gateway to the FortiVoice unit. The gateway record disappears from the Unmanaged Gateway list. For more information, see To add a gateway to the FortiVoice unit Replace Existing Device: If you need to replace a gateway for any reason, select the gateway and click this option to find a new gateway for replacement. For more information, see To replace an existing gateway.
Serial number	The serial number of the unmanaged gateway.
Type	The gateway brand and model.
IP	The IP address of the unmanaged gateway assigned by the FortiVoice unit.

To add a gateway to the FortiVoice unit

Go to Monitor > Extension & Device > Unmanaged Gateway.
Select an unmanaged gateway.

Click Action and select Create New Device.

GUI field	Description
Gateway Details
Name	Enter a unique name for the gateway.
Enabled	Select to activate the gateway if required.
Display Name	The name displaying on the gateway, such as ABC Company Gateway.
Hostname/IP address	Enter the hostname or IP address of LAN1 of the gateway. If you are using a different network interface, enter its IP. If the gateway has been configured to use a different HTTPS port, enter the port number after the IP address. Get device information: Click to get the serial number, device type, and Mac address of the gateway. This will confirm the systems are able to communicate with each other and that the password entered is valid. If preconfiguring the system before deployment, manually enter in the serial number and MAC address of the gateway. Connect device: Click to go to the Web GUI of the gateway.
Admin user name	Enter the user name for logging into the gateway.
Admin password	Enter the password for logging into the gateway. If you want to change the administrator password for logging into the gateway, click Change password, enable and enter the new password, confirm it, and click OK.
Serial number	The serial number of the gateway.
Type	Select the gateway brand and model.
MAC address	Enter the Mac address of the gateway.
Description	Enter any comments for the gateway.

Click Finish.

To replace an existing gateway

Go to Monitor > Phone System > Unmanaged Gateway.
Select the gateway to be replaced.
Click Action and select Replace Existing Device.
Select a new device to replace the old one.
Click Next.
Click Close.