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Table of Contents

FortiVoice Phone System Administration Guide

Viewing the dashboard

Dashboard > Status displays first after you log in to the web UI. It contains a dashboard with widgets that each indicate performance level or other statistics.

By default, widgets display the serial number and current system status of the FortiVoice unit, including uptime, system resource usage, license information, service status, firmware version, system time, and statistics history.

To view the dashboard, go to Dashboard > Status.

Hiding, showing and moving widget

The dashboard is customizable. You can select which widgets to display, where they are located on the tab, and whether they are minimized or maximized.

To move a widget, position your mouse cursor on the widget’s title bar, then click and drag the widget to its new location.

To show or hide a widget select Manage Widget and then select the widgets you want displayed on the Dashboard. If the widget is greyed out, the widget will not display. Select Apply when you have made your selections.

Options vary slightly from widget to widget, but always include options to close, refresh, or minimize/maximize the widget.

System Information widget

The System Information widget displays the serial number and basic system statuses such as the firmware version, system time, and up time.

In addition to displaying basic system information, the System Information widget lets you change the firmware. To change the firmware, click Update for Firmware version. For more information, see Installing firmware.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

License Information widget

The License Information widget displays the last queried license statuses for the number of extensions supported (if you use FortiVoice VM), hotel management, and call center (if you have purchased these options).

Depending on the license you have purchased, when you first access the FortiVoice web-based manager, you need to upload the license to enable the functions you need.

To upload the license file, first place the license file to your management computer, then click Update license and browse for the license file.

Note

A full VMware license is required to upload a hotel management license onto the FortiVoice VM.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

System Resource widget

The System Resource widget displays the CPU, memory, and disk space usage. It also displays the system load and current number of IP sessions.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

The system resources history can also be viewed in this widget by clicking History. The system resources history contains four graphs. Each graph displays readings of one of the system resources: CPU, memory, IP sessions, and network bandwidth usage. Each graph is divided by a grid.

Statistics History widget

The Statistics History widget contains charts that summarize the number of calls in each time period that the FortiVoice unit recorded.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

Also see Viewing Call Statistics.

Service Status widget

The Service Status widget displays the number of current calls, extension status, trunk status, and device connection status.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

Device (200D-T and 2000E-T2 models only) displays the connection status of the FortiVoice physical ports:

  • Connected: The port is connected to a device.
  • Disconnected: The port is not connected to any device and is ready for use.
  • Alarmed: The port has an error and is not usable.
  • Occupied: The port is being used.

Recent Calls widget

The Recent Calls widget displays the calls processed by the FortiVoice unit, including phone numbers, call directions, call starting time and duration, and call status.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

The maximum call records shown is 8.

Viewing the dashboard

Dashboard > Status displays first after you log in to the web UI. It contains a dashboard with widgets that each indicate performance level or other statistics.

By default, widgets display the serial number and current system status of the FortiVoice unit, including uptime, system resource usage, license information, service status, firmware version, system time, and statistics history.

To view the dashboard, go to Dashboard > Status.

Hiding, showing and moving widget

The dashboard is customizable. You can select which widgets to display, where they are located on the tab, and whether they are minimized or maximized.

To move a widget, position your mouse cursor on the widget’s title bar, then click and drag the widget to its new location.

To show or hide a widget select Manage Widget and then select the widgets you want displayed on the Dashboard. If the widget is greyed out, the widget will not display. Select Apply when you have made your selections.

Options vary slightly from widget to widget, but always include options to close, refresh, or minimize/maximize the widget.

System Information widget

The System Information widget displays the serial number and basic system statuses such as the firmware version, system time, and up time.

In addition to displaying basic system information, the System Information widget lets you change the firmware. To change the firmware, click Update for Firmware version. For more information, see Installing firmware.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

License Information widget

The License Information widget displays the last queried license statuses for the number of extensions supported (if you use FortiVoice VM), hotel management, and call center (if you have purchased these options).

Depending on the license you have purchased, when you first access the FortiVoice web-based manager, you need to upload the license to enable the functions you need.

To upload the license file, first place the license file to your management computer, then click Update license and browse for the license file.

Note

A full VMware license is required to upload a hotel management license onto the FortiVoice VM.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

System Resource widget

The System Resource widget displays the CPU, memory, and disk space usage. It also displays the system load and current number of IP sessions.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

The system resources history can also be viewed in this widget by clicking History. The system resources history contains four graphs. Each graph displays readings of one of the system resources: CPU, memory, IP sessions, and network bandwidth usage. Each graph is divided by a grid.

Statistics History widget

The Statistics History widget contains charts that summarize the number of calls in each time period that the FortiVoice unit recorded.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

Also see Viewing Call Statistics.

Service Status widget

The Service Status widget displays the number of current calls, extension status, trunk status, and device connection status.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

Device (200D-T and 2000E-T2 models only) displays the connection status of the FortiVoice physical ports:

  • Connected: The port is connected to a device.
  • Disconnected: The port is not connected to any device and is ready for use.
  • Alarmed: The port has an error and is not usable.
  • Occupied: The port is being used.

Recent Calls widget

The Recent Calls widget displays the calls processed by the FortiVoice unit, including phone numbers, call directions, call starting time and duration, and call status.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

The maximum call records shown is 8.