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Table of Contents

FortiVoice Phone System Administration Guide

Configuring alert email

The Alerts submenu lets you configure the FortiVoice unit to notify selected users (including administrators) by email when specific types of events occur and are logged. For example, if you require notification about system activity event detections, you can have the FortiVoice unit send an alert email message whenever the FortiVoice unit detects a system activity event.

To set up alerts, you must configure both the alert email recipients (see Configuring alert recipients) and which event categories will trigger an alert email message (see Configuring alert categories).

Alert email messages also require that you supply the FortiVoice unit with the IP address of at least one DNS server. The FortiVoice unit uses the domain name of the SMTP server to send alert email messages. To resolve this domain name into an IP address, the FortiVoice unit must be able to query a DNS server. For information on DNS, see Configuring DNS.

You can customize the alert email. For more information, see Customizing call report and notification email templates.

This section contains the following topics:

Configuring alert recipients

Before the FortiVoice unit can send alert email messages, you must create a recipient list.

To configure recipients of alert email messages

  1. Go to Log & Report > Alert > Configuration.

    GUI field

    Description

    Test

    (button)

    Clicking on the button will send a test alert email to all configured recipients in the list.

    Alert Email Account

    Displays the names of email accounts receiving email alerts.

  2. Click New to add the email address of a recipient.

    A single-field dialog appears.

  3. In Email to, enter a recipient email address.
  4. Click Create.
  5. To add more users, repeat the previous steps.

Configuring alert categories

Before the FortiVoice unit can send alert email messages, you must specify which events cause the FortiVoice unit to send an alert email message to your list of alert email recipients (see Configuring alert recipients).

To select events that will trigger an alert email message

  1. Go to Log & Report > Alert > Categories.
  2. Select one or more of the following event categories check boxes:

    GUI field

    Description

    Critical events

    Send an alert email message when the FortiVoice unit detects a system error that may affect its operation.

    Disk is full

    Send an alert email message when the hard disk of the FortiVoice unit is full.

    HA events

    Send an alert email message when any high availability (HA) event occurs.

    Archive quota is exceeded

    Send an alert email message when the recorded call archiving account reaches its quota of hard disk space. For information about recorded call archiving account quota, see Archiving recorded calls.

    Deferred emails # over

    Send an alert email message if the deferred email queue contains greater than this number of email messages. Enter a number between 1 and 10 000 to define the alert threshold, then enter the interval of time between each alert email message that the FortiVoice unit will send while the number of email messages in the deferred email queue remains over this limit.

    RESTful service alert

    Send an alert email message if the RESTful server does not respond to FortiVoice inquiries. Enter the interval of time between each alert email message that the FortiVoice unit will send while the RESTful server does not respond to FortiVoice inquiries.

    Daily call summary

    Send an alert email with a daily call summary including the number of total calls, long distance calls, and international calls.

    You need to enter the time for generating the summary which is for the 24 hours period prior to the time you set. For example, if you set 9 for Schedule at hour, the summary will be for the period from 9am of the previous day to 9am of the day when you receive the alert email.

    PRI alarm

    Send an alert email when the PSTN digital line has a problem. This option is not available for every FortiVoice model.

    FXO alarm

    Send an alert email when the PSTN analog line has a problem. This option is not available for every FortiVoice model.

    Trunk lines are saturated

    Send an alert email when the SIP/PSTN/PRI trunk lines are fully occupied.

    SIP trunk alert only works if you select Overflow check when configuring SIP trunk. See Setting up VoIP trunks.

    Massive SIP authentication failure

    Send an alert email when big scale SIP authentication sessions fail.

    SIP trunk/office peer connectivity alert

    Select the trunks of which an alert email is sent when a trunk has an issue.

    Also set the time interval for sending alert email in seconds.

  3. Click Apply.

Configuring alert email

The Alerts submenu lets you configure the FortiVoice unit to notify selected users (including administrators) by email when specific types of events occur and are logged. For example, if you require notification about system activity event detections, you can have the FortiVoice unit send an alert email message whenever the FortiVoice unit detects a system activity event.

To set up alerts, you must configure both the alert email recipients (see Configuring alert recipients) and which event categories will trigger an alert email message (see Configuring alert categories).

Alert email messages also require that you supply the FortiVoice unit with the IP address of at least one DNS server. The FortiVoice unit uses the domain name of the SMTP server to send alert email messages. To resolve this domain name into an IP address, the FortiVoice unit must be able to query a DNS server. For information on DNS, see Configuring DNS.

You can customize the alert email. For more information, see Customizing call report and notification email templates.

This section contains the following topics:

Configuring alert recipients

Before the FortiVoice unit can send alert email messages, you must create a recipient list.

To configure recipients of alert email messages

  1. Go to Log & Report > Alert > Configuration.

    GUI field

    Description

    Test

    (button)

    Clicking on the button will send a test alert email to all configured recipients in the list.

    Alert Email Account

    Displays the names of email accounts receiving email alerts.

  2. Click New to add the email address of a recipient.

    A single-field dialog appears.

  3. In Email to, enter a recipient email address.
  4. Click Create.
  5. To add more users, repeat the previous steps.

Configuring alert categories

Before the FortiVoice unit can send alert email messages, you must specify which events cause the FortiVoice unit to send an alert email message to your list of alert email recipients (see Configuring alert recipients).

To select events that will trigger an alert email message

  1. Go to Log & Report > Alert > Categories.
  2. Select one or more of the following event categories check boxes:

    GUI field

    Description

    Critical events

    Send an alert email message when the FortiVoice unit detects a system error that may affect its operation.

    Disk is full

    Send an alert email message when the hard disk of the FortiVoice unit is full.

    HA events

    Send an alert email message when any high availability (HA) event occurs.

    Archive quota is exceeded

    Send an alert email message when the recorded call archiving account reaches its quota of hard disk space. For information about recorded call archiving account quota, see Archiving recorded calls.

    Deferred emails # over

    Send an alert email message if the deferred email queue contains greater than this number of email messages. Enter a number between 1 and 10 000 to define the alert threshold, then enter the interval of time between each alert email message that the FortiVoice unit will send while the number of email messages in the deferred email queue remains over this limit.

    RESTful service alert

    Send an alert email message if the RESTful server does not respond to FortiVoice inquiries. Enter the interval of time between each alert email message that the FortiVoice unit will send while the RESTful server does not respond to FortiVoice inquiries.

    Daily call summary

    Send an alert email with a daily call summary including the number of total calls, long distance calls, and international calls.

    You need to enter the time for generating the summary which is for the 24 hours period prior to the time you set. For example, if you set 9 for Schedule at hour, the summary will be for the period from 9am of the previous day to 9am of the day when you receive the alert email.

    PRI alarm

    Send an alert email when the PSTN digital line has a problem. This option is not available for every FortiVoice model.

    FXO alarm

    Send an alert email when the PSTN analog line has a problem. This option is not available for every FortiVoice model.

    Trunk lines are saturated

    Send an alert email when the SIP/PSTN/PRI trunk lines are fully occupied.

    SIP trunk alert only works if you select Overflow check when configuring SIP trunk. See Setting up VoIP trunks.

    Massive SIP authentication failure

    Send an alert email when big scale SIP authentication sessions fail.

    SIP trunk/office peer connectivity alert

    Select the trunks of which an alert email is sent when a trunk has an issue.

    Also set the time interval for sending alert email in seconds.

  3. Click Apply.