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Table of Contents

FortiVoice Phone System Administration Guide

Viewing generated reports

Monitor > Call Report Report tab displays the call reports and call center reports generated by the FortiVoice unit. You can delete, view, and/or download generated reports.

FortiVoice units can generate reports automatically according to the report schedules that you configure. For more information, see Configuring call center report profiles and generating reports.

Note

To reduce the amount of hard disk space consumed by reports, regularly download then delete generated reports from the FortiVoice unit.

To view call or call center reports

  1. Go to Monitor > Call Report> Report/Call Center Report.

    GUI field

    Description

    Download

    Click to create a PDF or HTML version of the report.

    Directory

    Lists the name of the generated report, and the date and time at which it was generated.

    For example, Report 1-2012-03-31-2112 is a report named Report 1, generated on March 31, 2012 at 9:12 PM. To view an individual section of the report in HTML format, click + next to the report name to expand the list of HTML files that comprise the report, then double-click one of the file names.

    Last Access Time

    Lists the date and time when the FortiVoice unit completed the generated report.

    Size

    Lists the file size of the report in HTML format, in bytes.

  2. To view the report in PDF file format, select a report and click Download. On the pop-up menu, select Download PDF.
  3. To view the report in HTML file format, you can view all sections of the report together, or you can view report sections individually.
    • To view all report sections together, select a report, such as 2012-03-31-2112, then click Download and select Download HTML. Your browser downloads a file with an archive (.tgz.gz) file extension to your management computer. To view the report, first extract the report files from the archive, then open the HTML files in your web browser.
    • Each Query Selection in the report becomes a separate HTML file. You can view the report as individual HTML files. In the row corresponding to the report that you want to view, click + next to the report name to expand the list of sections, then double-click the file name of the section that you want to view, such as report1.html. The report appears in a new browser window.
  4. To view the report in CSV (comma-separated value) file format that can be viewed in a spreadsheet application such as Microsoft Excel or OpenOffice Calc, select a report and click Download. On the pop-up menu, select Download CSV.

Viewing generated reports

Monitor > Call Report Report tab displays the call reports and call center reports generated by the FortiVoice unit. You can delete, view, and/or download generated reports.

FortiVoice units can generate reports automatically according to the report schedules that you configure. For more information, see Configuring call center report profiles and generating reports.

Note

To reduce the amount of hard disk space consumed by reports, regularly download then delete generated reports from the FortiVoice unit.

To view call or call center reports

  1. Go to Monitor > Call Report> Report/Call Center Report.

    GUI field

    Description

    Download

    Click to create a PDF or HTML version of the report.

    Directory

    Lists the name of the generated report, and the date and time at which it was generated.

    For example, Report 1-2012-03-31-2112 is a report named Report 1, generated on March 31, 2012 at 9:12 PM. To view an individual section of the report in HTML format, click + next to the report name to expand the list of HTML files that comprise the report, then double-click one of the file names.

    Last Access Time

    Lists the date and time when the FortiVoice unit completed the generated report.

    Size

    Lists the file size of the report in HTML format, in bytes.

  2. To view the report in PDF file format, select a report and click Download. On the pop-up menu, select Download PDF.
  3. To view the report in HTML file format, you can view all sections of the report together, or you can view report sections individually.
    • To view all report sections together, select a report, such as 2012-03-31-2112, then click Download and select Download HTML. Your browser downloads a file with an archive (.tgz.gz) file extension to your management computer. To view the report, first extract the report files from the archive, then open the HTML files in your web browser.
    • Each Query Selection in the report becomes a separate HTML file. You can view the report as individual HTML files. In the row corresponding to the report that you want to view, click + next to the report name to expand the list of sections, then double-click the file name of the section that you want to view, such as report1.html. The report appears in a new browser window.
  4. To view the report in CSV (comma-separated value) file format that can be viewed in a spreadsheet application such as Microsoft Excel or OpenOffice Calc, select a report and click Download. On the pop-up menu, select Download CSV.