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Table of Contents

FortiVoice Phone System Administration Guide

Configuring system time, system options, SNMP, email setting, GUI appearance, and call data storage

The System > Configuration submenu lets you configure the system time, system options, SNMP, email setting, GUI appearance, and call data storage.

This topic includes:

Configuring the time and date

The System > Configuration > Time tab lets you configure the system time and date of the FortiVoice unit.

You can either manually set the FortiVoice system time or configure the FortiVoice unit to automatically keep its system time correct by synchronizing with Network Time Protocol (NTP) servers.

Note

For many features to work, including scheduling, logging, and certificate-dependent features, the FortiVoice system time must be accurate.
FortiVoice units support daylight savings time (DST), including recent changes in the USA, Canada and Western Australia.

 

To configure the system time

  1. Go to System > Configuration > Time.
  2. Configure the following:

    GUI field

    Description

    System time

    Displays the date and time according to the FortiVoice unit’s clock at the time that this tab was loaded, or when you last selected the Refresh button.

    Time zone

    Select the time zone in which the FortiVoice unit is located.

    • Automatically adjust clock for daylight saving time changes: Enable to adjust the FortiVoice system clock automatically when your time zone changes to daylight savings time (DST) and back to standard time.

    When selecting time zone in CLI, use the command config system time manual and enter the code before the time zone in Time zone codes for CLI configuration {config system time manual}.

    Set date

    Select this option to manually set the date and time of the FortiVoice unit’s clock, then select the Year, Month, Day, Hour, Minute, and Second fields before you click Apply.

    Alternatively, configure Synchronize with NTP server.

    Synchronize with NTP Server

    Select to use a network time protocol (NTP) server to automatically set the system date and time, then configure Server and Sync Interval.

    • Server: Enter the IP address or domain name of an NTP server.

      You can add a maximum of 10 NTP servers. The FortiVoice unit uses the first NTP server based on the selection mechanism of the NTP protocol.

      Click the + sign to add more servers.

      Click the - sign to remove servers. Note that you cannot remove the last server.

      To find the NTP servers that you can use, see http://www.ntp.org.

    • Sync Interval: Enter how often, in minutes, the FortiVoice unit should synchronize its time with the NTP server. For example, entering 1440 causes the FortiVoice unit to synchronize its time once a day.

    Depending on your network traffic, it may take some time for the FortiVoice unit to synchronize its time with the NTP server.

  3. Click Apply.

Time zone codes for CLI configuration {config system time manual}

Code

Time Zone

0

(GMT-12:00) Eniwetok, Kwajalein

1

(GMT-11:00) Midway Island, Samoa

2

(GMT-10:00) Hawaii

3

(GMT-9:00) Alaska

4

(GMT-8:00) Pacific Time (US& Canada)

5

(GMT-7:00) Arizona

6

(GMT-7:00) Mountain Time (US& Canada)

7

(GMT-6:00) Central America

8

(GMT-6:00) Central Time

9

(GMT-6:00) Mexico City

10

(GMT-6:00) Saskatchewan

11

(GMT-5:00) Bogota, Lima, Quito

12

(GMT-5:00) Eastern Time (US & Canada)

13

(GMT-5:00) Indiana (East)

14

(GMT-4:30) Venezuela Standard Time

15

(GMT-4:00) Atlantic Time (Canada)

16

(GMT-4:00) Caracas, La Paz

17

(GMT-4:00) Santiago

18

(GMT-3:30) Newfoundland

19

(GMT-3:00) Brasilia

20

(GMT-3:00) Buenos Aires, Georgetown

21

(GMT-3:00) Greenland

22

(GMT-2:00) Mid-Atlantic

23

(GMT-1:00) Azores

24

(GMT-1:00) Cape Verde Is.

25

(GMT) Casablanca, Monrouia

26

(GMT) Greenwich Mean Time: Dublin, Edinburgh, Lisbon, London

27

(GMT+1:00) Amsterdam, Berlia, Bern, Rome, Stockholm, Vienna

28

(GMT+1:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague

29

(GMT+1:00) Brussels, Copenhagen, Madrid, Paris

30

(GMT+1:00) Sarajevo, Skopje, Sofija, Vilnius, Warsaw, Zagreb

31

(GMT+1:00) West Central Africa

32

(GMT+2:00) Athens, Istanbul, Minsk

33

(GMT+2:00) Bucharest

34

(GMT+2:00) Cairo

35

(GMT+2:00) Harare, Pretoria

36

(GMT+2:00) Helsinki, Riga, Tallinn

37

(GMT+2:00) Jerusalem

38

(GMT+3:00) Baghdad

39

(GMT+3:00) Kuwait, Riyadh

40

(GMT+3:00) Moscow, St.Petersburg, Volgograd

41

(GMT+3:00) Nairobi

42

(GMT+3:30) Tehran

43

(GMT+4:00) Abu Dhabi, Muscat

44

(GMT+4:00) Baku, Tbilisi, Yerevan

45

(GMT+4:30) Kabul

46

(GMT+5:00) Ekaterinburg

47

(GMT+5:00) Islamabad, Karachi, Tashkent

48

(GMT+5:30) Calcutta, Chennai, Mumbai, New Delhi

49

(GMT+5:45) Kathmandu

50

(GMT+6:00) Almaty, Novosibirsk

51

(GMT+6:00) Astana, Dhaka

52

(GMT+6:00) Sri Jayawardenepara

53

(GMT+6:30) Rangoon

54

(GMT+7:00)B angkok, Hanoi, Jakarta

55

(GMT+7:00) Krasnoyarsk

56

(GMT+8:00) Beijing, Chong Qing, Hong Kong, Urumgi

57

(GMT+8:00) Irkutsk, Ulaan Bataar

58

(GMT+8:00) Kuala Lumpur, Singapore

59

(GMT+8:00) Perth

60

(GMT+8:00) Taipei

61

(GMT+9:00) Osaka, Sapporo, Tokyo, Seoul

62

(GMT+9:00) Yakutsk

63

(GMT+9:30) Adelaide, Darwin

64

(GMT+10:00) Brisbane

65

(GMT+10:00) Canberra, Melbourne, Sydney

66

(GMT+10:00) Guam, Port Moresby, Hobart, Vladivostok

67

(GMT+11:00) Magadan, Solomon Is., New Caledonia

68

(GMT+12:00) Auckland, Wellington

69

(GMT+12:00) Fiji, Kamchatka, Marshall Is.

70

(GMT+13:00) Nuku'alofa

71

(GMT-3:00) Montevideo

72

(GMT+3:00) Minsk

Configuring system options

The System > Configuration > Options tab lets you set the following global Setting:

  • system idle timeout
  • password enforcement policy
  • administration ports on the interfaces

To view and configure the system options

  1. Go to System > Configuration > Option.
  2. Configure the following:

    GUI field

    Description

    Idle timeout

    Enter the amount of time that an administrator may be inactive before the FortiVoice unit automatically logs out the administrator.

    For better security, use a low idle timeout value, for example, 5 minutes.

    Web action host/IP

    Enter the host name or IP address from where a email notification is sent to you when a voice mail or fax is delivered to your extension. This IP address is included in the email notification. You can open the link to view or manage the voice mail or fax. If you leave this field empty, port1 IP will be used instead.
    The value entered here replaces the default Url host variable for customizing messages. See Customizing call report and notification email templates.

    Administration Ports

    Specify the TCP ports for administrative access on all interfaces.

    Default port numbers:

    HTTP: 80

    HTTPS: 443

    SSH: 22

    TELNET: 23

  3. Click Apply.

Configuring SNMP queries and traps

Go to System > Configuration > SNMP to configure SNMP to monitor FortiVoice system events and thresholds, or a high availability (HA) configuration for failover messages.

To monitor FortiVoice system information and receive FortiVoice traps, you must compile Fortinet proprietary MIBs as well as Fortinet-supported standard MIBs into your SNMP manager. RFC support includes support for most of RFC 2665 (Ethernet-like MIB) and most of RFC 1213 (MIB II). For more information, see FortiVoice MIBs.

The FortiVoice SNMP implementation is read-only. SNMP v1, v2c, and v3 compliant SNMP managers have read-only access to FortiVoice system information and can receive FortiVoice traps.

The FortiVoice SNMP v3 implementation includes support for queries, traps, authentication, and privacy. Before you can use its SNMP queries, you must enable SNMP access on the network interfaces that SNMP managers will use to access the FortiVoice unit. For more information, see Editing network interfaces.

This topic includes:

Configuring an SNMP threshold

Configure under what circumstances an event is triggered.

To set SNMP thresholds

  1. Go to System > Configuration > SNMP.
  2. Configure the following:

    GUI field

    Description

    SNMP agent enabled

    Enable to activate the FortiVoice SNMP agent. This must be enabled to accept queries from SNMP managers or send traps from the FortiVoice unit.

    Description

    Enter a descriptive name for the FortiVoice unit.

    Location

    Enter the location of the FortiVoice unit.

    Contact

    Enter administrator contact information.

    SNMP Threshold

    To change a value in the four editable columns, select the value in any row. It becomes editable. Change the value and click outside of the field. A red triangle appears in the field’s corner and remains until you click Apply.

     

    Trap Type

    Displays the type of trap, such as CPU Usage.

     

    Trigger

    You can enter either the percent of the resource in use or the number of times the trigger level must be reached before it is triggered.

    For example, using the default value, if the mailbox disk is 90% or more full, it will trigger.

     

    Threshold

    Sets the number of triggers that will result in an SNMP trap.

    For example, if the CPU level exceeds the set trigger percentage once before returning to a lower level, and the threshold is set to more than one, an SNMP trap will not be generated until that minimum number of triggers occurs during the sample period.

     

    Sample Period(s)

    Sets the time period in seconds during which the FortiVoice unit SNMP agent counts the number of triggers that occurred.

    This value should not be less than the Sample Freq(s) value.

     

    Sample Freq(s)

    Sets the interval in seconds between measurements of the trap condition. You will not receive traps faster than this rate, depending on the selected sample period.

    This value should be less than the Sample Period(s) value.

    Community

    Displays the list of SNMP communities (for SNMP v1 and v2c) added to the FortiVoice configuration. For information on configuring a community, see either Configuring email Setting or Configuring an SNMP v3 user.

     

    Name

    Displays the name of the SNMP community. The SNMP Manager must be configured with this name.

     

    Status

    A green check mark icon indicates that the community is enabled.

     

    Queries

    A green check mark icon indicates that queries are enabled.

     

    Traps

    A green check mark icon indicates that traps are enabled.

    User

    Displays the list of SNMP v3 users added to the FortiVoice configuration. For information on configuring a v3 user, see Configuring an SNMP v3 user.

     

    Name

    Displays the name of the SNMP v3 user. The SNMP Manager must be configured with this name.

     

    Status

    A green check mark icon indicates that the user is enabled.

     

    Queries

    A green check mark icon indicates that queries are enabled.

     

    Traps

    A green check mark icon indicates that traps are enabled.

     

    Security Level

    Displays the security level.

  3. Click Apply.

Configuring an SNMP v1 and v2c community

An SNMP community is a grouping of equipment for SNMP-based network administration purposes. You can add up to three SNMP communities so that SNMP managers can connect to the FortiVoice unit to view system information and receive SNMP traps. You can configure each community differently for SNMP traps and to monitor different events. You can add the IP addresses of up to eight SNMP managers to each community.

To configure an SNMP community

  1. Go to System > Configuration > SNMP.
  2. Under Community, click New to add a community or select a community and click Edit.

    The SNMP Community page appears.

  3. Configure the following:

    GUI field

    Description

    Name

    Enter a name to identify the SNMP community. If you are editing an existing community, you cannot change the name.

    You can add up to 16 communities.

    Enable

    Enable to send traps to and allow queries from the community’s SNMP managers.

    Community Hosts

    Lists SNMP managers that can use the Setting in this SNMP community to monitor the FortiVoice unit. Click Create to create a new entry.

    You can add up to 16 hosts.

     

    IP Address

    Enter the IP address of an SNMP manager. By default, the IP address is 0.0.0.0, so that any SNMP manager can use this SNMP community.

     

    Create

    (button)

    Click to add a new default entry to the Hosts list that you can edit as needed.

     

    Delete

    (button)

    Click to remove this SNMP manager.

    Queries

    Enter the Port number (161 by default) that the SNMP managers in this community use for SNMP v1 and SNMP v2c queries to receive configuration information from the FortiVoice unit. Mark the Enable check box to activate queries for each SNMP version.

    Traps

    Enter the Local Port and Remote Port numbers (162 local, 162 remote by default) that the FortiVoice unit uses to send SNMP v1 and SNMP v2c traps to the SNMP managers in this community. Enable traps for each SNMP version that the SNMP managers use.

    Enable each SNMP event for which the FortiVoice unit should send traps to the SNMP managers in this community.

    Note

    Since FortiVoice checks its status in a scheduled interval, not all the events will trigger traps. For example, FortiVoice checks its hardware status every 60 seconds. This means that if the power is off for a few seconds but is back on before the next status check, no system event trap will be sent.

  4. Click Create.

Configuring an SNMP v3 user

SNMP v3 adds more security by using authentication and privacy encryption. You can specify an SNMP v3 user on FortiVoice so that SNMP managers can connect to the FortiVoice unit to view system information and receive SNMP traps.

To configure an SNMP v3 user

  1. Go to System > Configuration > SNMP.
  2. Under User, click New to add a user or select a user and click Edit.

    The SNMPv3 User page appears.

    You can add up to 16 users.

  3. Configure the following:

    GUI field

    Description

    User name

    Enter a name to identify the SNMP user. If you are editing an existing user, you cannot change the name.

    Enable

    Enable to send traps to and allow queries from the user’s SNMP managers.

    Security level

    Choose one of the three security levels:

    • No authentication, no privacy: This option is similar to SNMP v1 and v2.
    • Authentication, no privacy: This option enables authentication only. The SNMP manager needs to supply a password that matches the password you specify on FortiVoice. You must also specify the authentication protocol (either SHA1 or MD5).
    • Authentication, privacy: This option enables both authentication and encryption. You must specify the protocols and passwords. Both the protocols and passwords on the SNMP manager and FortiVoice must match.

     

    Authentication Protocol

    For Security level, if you select either Authentication option, you must specify the authentication protocol and password. Both the authentication protocol and password on the SNMP manager and FortiVoice must match.

     

    Privacy protocol

    For Security level, if you select Privacy, you must specify the encryption protocol and password. Both the encryption protocol and password on the SNMP manager and FortiVoice must match.

    Notification Hosts

    Lists the SNMP managers that FortiVoice will send traps to. Click Create to create a new entry. You can add up to 16 host.

     

    IP Address

    Enter the IP address of an SNMP manager. By default, the IP address is 0.0.0.0, so that any SNMP manager can use this SNMP user.

     

    Create

    (button)

    Click to add a new default entry to the Hosts list that you can edit as needed.

     

    Delete

    (button)

    Click to remove this SNMP manager.

    Queries

    Double click the default port number (161) to enter the Port number that the SNMP managers use for SNMP v3 queries to receive configuration information from the FortiVoice unit. Select the Enable check box to activate queries.

    Traps

    Double click the default local port (162) and remote port number (162) to enter the Local Port and Remote Port numbers that the FortiVoice unit uses to send SNMP v3 traps to the SNMP managers. Select the Enable check box to activate traps.

    Enable each SNMP event for which the FortiVoice unit should send traps to the SNMP managers.

    Note

    Not all events trigger traps because the FortiVoice unit checks its status at a scheduled interval. For example, FortiVoice checks its hardware status every 60 seconds. This means that if the power is off for a few seconds but is back on before the next status check, no system event trap will be sent.

  4. Click Create.

FortiVoice MIBs

The FortiVoice SNMP agent supports Fortinet proprietary MIBs as well as standard RFC 1213 and RFC 2665 MIBs. RFC support includes support for the parts of RFC 2665 (Ethernet-like MIB) and the parts of RFC 1213 (MIB II) that apply to FortiVoice unit configuration.

The FortiVoice MIBs are listed in FortiVoice MIBs. You can obtain these MIB files from Fortinet technical support. To communicate with the SNMP agent, you must compile these MIBs into your SNMP manager.

Your SNMP manager may already include standard and private MIBs in a compiled database that is ready to use. You must add the Fortinet proprietary MIB to this database. If the standard MIBs used by the Fortinet SNMP agent are already compiled into your SNMP manager you do not have to compile them again.

FortiVoice MIBs

MIB file name

Description

FortiVoice.mib

Displays the proprietary Fortinet MIB includes detailed FortiVoice system configuration information. Your SNMP manager requires this information to monitor FortiVoice configuration Setting. For more information, see MIB fields.

FortiVoice traps

The FortiVoice unit’s SNMP agent can send traps to SNMP managers that you have added to SNMP communities. To receive traps, you must load and compile the FortiVoice trap MIB into the SNMP manager.

All traps sent include the trap message as well as the FortiVoice unit serial number and host name.

MIB fields

Trap

Description

fvTrapStorageDiskHighThreshold

Trap sent if log disk usage and mailbox disk usage become too high.

fvTrapSystemEvent

Trap sent when system shuts down, reboots, upgrades, etc.

fmlTrapHAEvent

Trap sent when an HA event occurs.

The Fortinet MIB contains fields reporting current FortiVoice unit status information. The tables below list the names of the MIB fields and describe the status information available for each. You can view more details about the information available from all Fortinet MIB fields by compiling the MIB file into your SNMP manager and browsing the MIB fields.

System session MIB fields

MIB field

Description

fvSysModel

FortiVoice model number, such as 400 for the FortiVoice-400.

fvSysSerial

FortiVoice unit serial number.

fvSysVersion

The firmware version currently running on the FortiVoice unit.

fvSysCpuUsage

The current CPU usage (%).

fvSysMemUsage

The current memory utilization (%).

fvSysLogDiskUsage

The log disk usage (%).

fvSysStorageDiskUsage

The storage disk usage (%).

fvSysEventCode

System component events.

fvSysload

Current system load.

fvSysHA

  • fvHAMode: Configured HA operating mode.
  • fvHAEffectiveMoce: Effective HA operating mode.

fmlHAEventId

HA event type ID.

fmlHAUnitIp

Unit IP address where the event occurs.

fmlHAEventReason

The reason for the HA event.

 

Configuring email Setting

You can configure the FortiVoice unit to send email notifications to phone users when they miss a phone call or receive a voicemail or fax.

Note

For phone users to receive the notifications, you need to add their email addresses when configuring the extensions. See Configuring Extensions.

To configure email Setting

  1. Go to System > Configuration > Mail Setting.
  2. Configure the following:

    GUI field

    Description

    Local Host

     

     

    Host name

    Enter the host name of the FortiVoice unit, such as fortivoice-200D.

     

    Local domain name

    Enter the local domain name of the FortiVoice unit, such as example.com.

    Mail Queue

     

     

    Maximum time for email in queue (1-240 hours)

    Enter the maximum number of hours that deferred email messages can remain in the deferred email queue, during which the FortiVoice unit periodically retries to send the message. After it reaches the maximum time, the FortiVoice unit sends a final delivery status notification (DSN) email message to notify the sender that the email message was undeliverable.

     

    Time interval for retry (10-120 minutes)

    Enter the number of minutes between delivery retries for email messages in the deferred mail queues.

    Relay Server

    Configure an SMTP relay, if needed, to which the FortiVoice unit will relay outgoing email. This is typically provided by your Internet service provider (ISP), but could be a mail relay on your internal network.

     

    Relay server name

    Enter the domain name of an SMTP relay.

     

    Relay server port

    Enter the TCP port number on which the SMTP relay listens. This is typically provided by your Internet service provider (ISP).

     

    Use SMTPs

    Enable to initiate SSL- and TLS-secured connections to the SMTP relay if it supports SSL/TLS. When disabled, SMTP connections from the FortiVoice unit’s built-in MTA or proxy to the relay will occur as clear text, unencrypted.

    This option must be enabled to initiate SMTPS connections.

     

    Authentication Required

    Select the checkbox and click the arrow to expand the section and configure:

    • User name: Enter the name of the FortiVoice unit’s account on the SMTP relay.
    • Password: Enter the password for the FortiVoice unit’s user name.
    • Authentication type: Available SMTP authentication types include:
      • AUTO (automatically detect and use the most secure SMTP authentication type supported by the relay server)
      • PLAIN (provides an unencrypted, scrambled password)
      • LOGIN (provides an unencrypted, scrambled password)
      • DIGEST-MD5 (provides an encrypted hash of the password)
      • CRAM-MD5 (provides an encrypted hash of the password, with hash replay prevention, combined with a challenge and response mechanism)

    Customize Email Template

    View and reword the default email history report and notification email templates. For more information, see Customizing call report and notification email templates.

  3. Click Apply.

Customizing the GUI appearance

The System > Configuration > Appearance tab lets you customize the default appearance of the web‑based manager and voicemail interface with your own product name, product logo, corporate logo, and language.

To customize the GUI appearance

  1. Go to System > Configuration > Appearance.
  2. Click the arrow to expand Administration interface and Voicemail interface.
  3. Configure the following change appearance:

    GUI field

    Description

    Administration interface

     

    Product name

    Enter the name of the product. This name will precede Administrator Login in the title on the login page of the web-based manager.

    Product icon

    Click Change to browse for the product icon. The icon should be in .ico format, and 16 pixels wide x16 pixels tall in size.

    Top logo

    Click Change to upload a graphic that will appear at the top of all pages in the web-based manager. The image’s dimensions must be 460 pixels wide by 36 pixels tall.

    For best results, use an image with a transparent background. Non-transparent backgrounds will not blend with the underlying theme graphic, resulting in a visible rectangle around your logo graphic.

    Note

    Uploading a graphic overwrites the current graphic. The FortiVoice unit does not retain previous or default graphics. If you want to revert to the current graphic, use your web browser to save a backup copy of the image to your management computer, enabling you to upload it again at a later time.

    Click Reset to return to the default setting.

    Default UI language

    Select the default language for the display of the web-based manager.

    You can configure a separate language preference for each administrator account. For details, see Configuring administrator accounts.

    Default theme

    Select the default theme for the web-based manager GUI.

    Voicemail interface

     

    Voicemail login

    Enter a word or phrase that will appear on top of the web user portal login page, such as Voicemail Login.

    Login user name hint

    Enter a hint for the user name, such as Your Email Address. This hint will appear as a mouse-over display on the login name field.

    Voicemail theme

    Select a theme for the web user portal GUI.

    Default UI language

    Select the language in which web user portal pages will be displayed. By default, the FortiVoice unit will use the same language as the web-based manager

    Voicemail top logo

    Click Change to upload a graphic that will appear at the top of all web user portal pages. The image’s dimensions must be 460 pixels wide by 36 pixels tall.

    For best results, use an image with a transparent background. Non-transparent backgrounds will not blend with the underlying theme graphic, resulting in a visible rectangle around your logo graphic.

    Note

    Uploading a graphic overwrites the current graphic. The FortiVoice unit does not retain previous or default graphics. If you want to revert to the current graphic, use your web browser to save a backup copy of the image to your management computer, enabling you to upload it again at a later time.

    Click Reset to return to the default setting.

  4. Click Apply to save changes or Reset to return to the default Setting.

Selecting the call data storage location

The System > Configuration > Storage tab lets you configure local or remote storage of call data such as the recorded calls, faxes, and voice mails.

FortiVoice units can store call data either locally or remotely. FortiVoice units support remote storage by a network attached storage (NAS) server using the network file system (NFS) protocol.

NAS has the benefits of remote storage which include ease of backing up the call data and more flexible storage limits. Additionally, you can still access the call data on the NAS server if your FortiVoice unit loses connectivity.

Note

If the FortiVoice unit is a member of an active-passive HA group, and the HA group stores call data on a remote NAS server, disable call data synchronization to prevent duplicate call data traffic. For details, see Configuring the HA mode and group.

Note

If you store the call data on a remote NAS device, you cannot back up the data. You can only back up the call data stored locally on the FortiVoice hard disk. For information about backing up call data, see Backing up configuration.

Tested and Supported NFS servers

  • Linux NAS (NFS v3/v4)
    • Red Hat 5.5
    • Fedora 16/17/18/19
    • Ubuntu 11/12/13
    • OpenSUSE 13.1
  • FreeNAS
  • Openfiler
  • EMC VNXe3150 (version 2.4.2.21519(MR4 SP2))
  • EMC Isilon S200 (OneFS 7.1.0.3)

Untested NFS servers

  • Buffalo TeraStation
  • Cisco Linksys NAS server

Non-Supported NFS Servers

  • Windows 2003 R2 /Windows 2008 Service for NFS

To configure call data storage

  1. Go to System > Configuration > Storage.
  2. Configure the following:

    GUI field

    Description

    Local

    Select to store call data on the FortiVoice unit’s local disk or RAID.

    NAS

    Select to store call data on a remote network attached storage (NAS) server.

     

    Storage type

    Select a type of the NAS server:

    • NFS: To configure a network file system (NFS) server. For this option, enter the following information:
      • Hostname/IP address: the IP address or fully qualified domain name (FQDN) of the NFS server.
      • Port: the TCP port number on which the NFS server listens for connections.
      • Directory: the directory path of the NFS export on the NAS server where the FortiVoice unit will store call data.
    • iSCSI Server: To configure an Internet SCSI (Small Computer System Interface) server. For this option, enter the following information:
      • Initiator name as username: Select to use the iSCSI initiator node name as the user name of the FortiVoice unit’s account on the iSCSI server.
      • Username: the user name of the FortiVoice unit’s account on the iSCSI server.
      • Password: the password of the FortiVoice unit’s account on the iSCSI server.
      • Hostname/IP address: the IP address or fully qualified domain name (FQDN) of the iSCSI server.
      • Port: the TCP port number on which the iSCSI server listens for connections.
      • Encryption key: the key that will be used to encrypt data stored on the iSCSI server. Valid key lengths are between 6 and 64 single-byte characters.
      • iSCSI ID: the iSCSI identifier in the format expected by the iSCSI server, such as an iSCSI Qualified Name (IQN), Extended Unique Identifier (EUI), or T11 Network Address Authority (NAA).

    Status: When available, it indicates if the iSCSI share was successfully mounted on the FortiVoice unit’s file system. This field appears only after you configure the iSCSI share and click Apply. Status may take some time to appear if the iSCSI server is slow to respond.

    If Not mounted appears, the iSCSI share was not successfully mounted. Verify that the iSCSI server is responding and the FortiVoice unit has both read and write permissions on the iSCSI server.

     

    Test

    (button)

    Click to verify the NAS server Setting are correct and that the FortiVoice unit can access that location. The test action basically tries to discover, login, mount, and unmount the remote device.

    This button is available only when NAS server is selected.

     

    Click here to format this device

     

    Click here to check file system on this device

    These two links appear when you configure an iSCSI server and click Apply.

    Click a link to initiate the described action (that is, format the device or check its file system). A message appears saying the action is being executed. Click OK to close the message and click Refresh to see a Status update.

    Note

    If the ISCSI disk has never been formatted, the FortiVoice unit needs to format it before it can be used. If the disk has been formatted before, you do not need to format it again. unless you want to wipe out the data on it.

Configuring system time, system options, SNMP, email setting, GUI appearance, and call data storage

The System > Configuration submenu lets you configure the system time, system options, SNMP, email setting, GUI appearance, and call data storage.

This topic includes:

Configuring the time and date

The System > Configuration > Time tab lets you configure the system time and date of the FortiVoice unit.

You can either manually set the FortiVoice system time or configure the FortiVoice unit to automatically keep its system time correct by synchronizing with Network Time Protocol (NTP) servers.

Note

For many features to work, including scheduling, logging, and certificate-dependent features, the FortiVoice system time must be accurate.
FortiVoice units support daylight savings time (DST), including recent changes in the USA, Canada and Western Australia.

 

To configure the system time

  1. Go to System > Configuration > Time.
  2. Configure the following:

    GUI field

    Description

    System time

    Displays the date and time according to the FortiVoice unit’s clock at the time that this tab was loaded, or when you last selected the Refresh button.

    Time zone

    Select the time zone in which the FortiVoice unit is located.

    • Automatically adjust clock for daylight saving time changes: Enable to adjust the FortiVoice system clock automatically when your time zone changes to daylight savings time (DST) and back to standard time.

    When selecting time zone in CLI, use the command config system time manual and enter the code before the time zone in Time zone codes for CLI configuration {config system time manual}.

    Set date

    Select this option to manually set the date and time of the FortiVoice unit’s clock, then select the Year, Month, Day, Hour, Minute, and Second fields before you click Apply.

    Alternatively, configure Synchronize with NTP server.

    Synchronize with NTP Server

    Select to use a network time protocol (NTP) server to automatically set the system date and time, then configure Server and Sync Interval.

    • Server: Enter the IP address or domain name of an NTP server.

      You can add a maximum of 10 NTP servers. The FortiVoice unit uses the first NTP server based on the selection mechanism of the NTP protocol.

      Click the + sign to add more servers.

      Click the - sign to remove servers. Note that you cannot remove the last server.

      To find the NTP servers that you can use, see http://www.ntp.org.

    • Sync Interval: Enter how often, in minutes, the FortiVoice unit should synchronize its time with the NTP server. For example, entering 1440 causes the FortiVoice unit to synchronize its time once a day.

    Depending on your network traffic, it may take some time for the FortiVoice unit to synchronize its time with the NTP server.

  3. Click Apply.

Time zone codes for CLI configuration {config system time manual}

Code

Time Zone

0

(GMT-12:00) Eniwetok, Kwajalein

1

(GMT-11:00) Midway Island, Samoa

2

(GMT-10:00) Hawaii

3

(GMT-9:00) Alaska

4

(GMT-8:00) Pacific Time (US& Canada)

5

(GMT-7:00) Arizona

6

(GMT-7:00) Mountain Time (US& Canada)

7

(GMT-6:00) Central America

8

(GMT-6:00) Central Time

9

(GMT-6:00) Mexico City

10

(GMT-6:00) Saskatchewan

11

(GMT-5:00) Bogota, Lima, Quito

12

(GMT-5:00) Eastern Time (US & Canada)

13

(GMT-5:00) Indiana (East)

14

(GMT-4:30) Venezuela Standard Time

15

(GMT-4:00) Atlantic Time (Canada)

16

(GMT-4:00) Caracas, La Paz

17

(GMT-4:00) Santiago

18

(GMT-3:30) Newfoundland

19

(GMT-3:00) Brasilia

20

(GMT-3:00) Buenos Aires, Georgetown

21

(GMT-3:00) Greenland

22

(GMT-2:00) Mid-Atlantic

23

(GMT-1:00) Azores

24

(GMT-1:00) Cape Verde Is.

25

(GMT) Casablanca, Monrouia

26

(GMT) Greenwich Mean Time: Dublin, Edinburgh, Lisbon, London

27

(GMT+1:00) Amsterdam, Berlia, Bern, Rome, Stockholm, Vienna

28

(GMT+1:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague

29

(GMT+1:00) Brussels, Copenhagen, Madrid, Paris

30

(GMT+1:00) Sarajevo, Skopje, Sofija, Vilnius, Warsaw, Zagreb

31

(GMT+1:00) West Central Africa

32

(GMT+2:00) Athens, Istanbul, Minsk

33

(GMT+2:00) Bucharest

34

(GMT+2:00) Cairo

35

(GMT+2:00) Harare, Pretoria

36

(GMT+2:00) Helsinki, Riga, Tallinn

37

(GMT+2:00) Jerusalem

38

(GMT+3:00) Baghdad

39

(GMT+3:00) Kuwait, Riyadh

40

(GMT+3:00) Moscow, St.Petersburg, Volgograd

41

(GMT+3:00) Nairobi

42

(GMT+3:30) Tehran

43

(GMT+4:00) Abu Dhabi, Muscat

44

(GMT+4:00) Baku, Tbilisi, Yerevan

45

(GMT+4:30) Kabul

46

(GMT+5:00) Ekaterinburg

47

(GMT+5:00) Islamabad, Karachi, Tashkent

48

(GMT+5:30) Calcutta, Chennai, Mumbai, New Delhi

49

(GMT+5:45) Kathmandu

50

(GMT+6:00) Almaty, Novosibirsk

51

(GMT+6:00) Astana, Dhaka

52

(GMT+6:00) Sri Jayawardenepara

53

(GMT+6:30) Rangoon

54

(GMT+7:00)B angkok, Hanoi, Jakarta

55

(GMT+7:00) Krasnoyarsk

56

(GMT+8:00) Beijing, Chong Qing, Hong Kong, Urumgi

57

(GMT+8:00) Irkutsk, Ulaan Bataar

58

(GMT+8:00) Kuala Lumpur, Singapore

59

(GMT+8:00) Perth

60

(GMT+8:00) Taipei

61

(GMT+9:00) Osaka, Sapporo, Tokyo, Seoul

62

(GMT+9:00) Yakutsk

63

(GMT+9:30) Adelaide, Darwin

64

(GMT+10:00) Brisbane

65

(GMT+10:00) Canberra, Melbourne, Sydney

66

(GMT+10:00) Guam, Port Moresby, Hobart, Vladivostok

67

(GMT+11:00) Magadan, Solomon Is., New Caledonia

68

(GMT+12:00) Auckland, Wellington

69

(GMT+12:00) Fiji, Kamchatka, Marshall Is.

70

(GMT+13:00) Nuku'alofa

71

(GMT-3:00) Montevideo

72

(GMT+3:00) Minsk

Configuring system options

The System > Configuration > Options tab lets you set the following global Setting:

  • system idle timeout
  • password enforcement policy
  • administration ports on the interfaces

To view and configure the system options

  1. Go to System > Configuration > Option.
  2. Configure the following:

    GUI field

    Description

    Idle timeout

    Enter the amount of time that an administrator may be inactive before the FortiVoice unit automatically logs out the administrator.

    For better security, use a low idle timeout value, for example, 5 minutes.

    Web action host/IP

    Enter the host name or IP address from where a email notification is sent to you when a voice mail or fax is delivered to your extension. This IP address is included in the email notification. You can open the link to view or manage the voice mail or fax. If you leave this field empty, port1 IP will be used instead.
    The value entered here replaces the default Url host variable for customizing messages. See Customizing call report and notification email templates.

    Administration Ports

    Specify the TCP ports for administrative access on all interfaces.

    Default port numbers:

    HTTP: 80

    HTTPS: 443

    SSH: 22

    TELNET: 23

  3. Click Apply.

Configuring SNMP queries and traps

Go to System > Configuration > SNMP to configure SNMP to monitor FortiVoice system events and thresholds, or a high availability (HA) configuration for failover messages.

To monitor FortiVoice system information and receive FortiVoice traps, you must compile Fortinet proprietary MIBs as well as Fortinet-supported standard MIBs into your SNMP manager. RFC support includes support for most of RFC 2665 (Ethernet-like MIB) and most of RFC 1213 (MIB II). For more information, see FortiVoice MIBs.

The FortiVoice SNMP implementation is read-only. SNMP v1, v2c, and v3 compliant SNMP managers have read-only access to FortiVoice system information and can receive FortiVoice traps.

The FortiVoice SNMP v3 implementation includes support for queries, traps, authentication, and privacy. Before you can use its SNMP queries, you must enable SNMP access on the network interfaces that SNMP managers will use to access the FortiVoice unit. For more information, see Editing network interfaces.

This topic includes:

Configuring an SNMP threshold

Configure under what circumstances an event is triggered.

To set SNMP thresholds

  1. Go to System > Configuration > SNMP.
  2. Configure the following:

    GUI field

    Description

    SNMP agent enabled

    Enable to activate the FortiVoice SNMP agent. This must be enabled to accept queries from SNMP managers or send traps from the FortiVoice unit.

    Description

    Enter a descriptive name for the FortiVoice unit.

    Location

    Enter the location of the FortiVoice unit.

    Contact

    Enter administrator contact information.

    SNMP Threshold

    To change a value in the four editable columns, select the value in any row. It becomes editable. Change the value and click outside of the field. A red triangle appears in the field’s corner and remains until you click Apply.

     

    Trap Type

    Displays the type of trap, such as CPU Usage.

     

    Trigger

    You can enter either the percent of the resource in use or the number of times the trigger level must be reached before it is triggered.

    For example, using the default value, if the mailbox disk is 90% or more full, it will trigger.

     

    Threshold

    Sets the number of triggers that will result in an SNMP trap.

    For example, if the CPU level exceeds the set trigger percentage once before returning to a lower level, and the threshold is set to more than one, an SNMP trap will not be generated until that minimum number of triggers occurs during the sample period.

     

    Sample Period(s)

    Sets the time period in seconds during which the FortiVoice unit SNMP agent counts the number of triggers that occurred.

    This value should not be less than the Sample Freq(s) value.

     

    Sample Freq(s)

    Sets the interval in seconds between measurements of the trap condition. You will not receive traps faster than this rate, depending on the selected sample period.

    This value should be less than the Sample Period(s) value.

    Community

    Displays the list of SNMP communities (for SNMP v1 and v2c) added to the FortiVoice configuration. For information on configuring a community, see either Configuring email Setting or Configuring an SNMP v3 user.

     

    Name

    Displays the name of the SNMP community. The SNMP Manager must be configured with this name.

     

    Status

    A green check mark icon indicates that the community is enabled.

     

    Queries

    A green check mark icon indicates that queries are enabled.

     

    Traps

    A green check mark icon indicates that traps are enabled.

    User

    Displays the list of SNMP v3 users added to the FortiVoice configuration. For information on configuring a v3 user, see Configuring an SNMP v3 user.

     

    Name

    Displays the name of the SNMP v3 user. The SNMP Manager must be configured with this name.

     

    Status

    A green check mark icon indicates that the user is enabled.

     

    Queries

    A green check mark icon indicates that queries are enabled.

     

    Traps

    A green check mark icon indicates that traps are enabled.

     

    Security Level

    Displays the security level.

  3. Click Apply.

Configuring an SNMP v1 and v2c community

An SNMP community is a grouping of equipment for SNMP-based network administration purposes. You can add up to three SNMP communities so that SNMP managers can connect to the FortiVoice unit to view system information and receive SNMP traps. You can configure each community differently for SNMP traps and to monitor different events. You can add the IP addresses of up to eight SNMP managers to each community.

To configure an SNMP community

  1. Go to System > Configuration > SNMP.
  2. Under Community, click New to add a community or select a community and click Edit.

    The SNMP Community page appears.

  3. Configure the following:

    GUI field

    Description

    Name

    Enter a name to identify the SNMP community. If you are editing an existing community, you cannot change the name.

    You can add up to 16 communities.

    Enable

    Enable to send traps to and allow queries from the community’s SNMP managers.

    Community Hosts

    Lists SNMP managers that can use the Setting in this SNMP community to monitor the FortiVoice unit. Click Create to create a new entry.

    You can add up to 16 hosts.

     

    IP Address

    Enter the IP address of an SNMP manager. By default, the IP address is 0.0.0.0, so that any SNMP manager can use this SNMP community.

     

    Create

    (button)

    Click to add a new default entry to the Hosts list that you can edit as needed.

     

    Delete

    (button)

    Click to remove this SNMP manager.

    Queries

    Enter the Port number (161 by default) that the SNMP managers in this community use for SNMP v1 and SNMP v2c queries to receive configuration information from the FortiVoice unit. Mark the Enable check box to activate queries for each SNMP version.

    Traps

    Enter the Local Port and Remote Port numbers (162 local, 162 remote by default) that the FortiVoice unit uses to send SNMP v1 and SNMP v2c traps to the SNMP managers in this community. Enable traps for each SNMP version that the SNMP managers use.

    Enable each SNMP event for which the FortiVoice unit should send traps to the SNMP managers in this community.

    Note

    Since FortiVoice checks its status in a scheduled interval, not all the events will trigger traps. For example, FortiVoice checks its hardware status every 60 seconds. This means that if the power is off for a few seconds but is back on before the next status check, no system event trap will be sent.

  4. Click Create.

Configuring an SNMP v3 user

SNMP v3 adds more security by using authentication and privacy encryption. You can specify an SNMP v3 user on FortiVoice so that SNMP managers can connect to the FortiVoice unit to view system information and receive SNMP traps.

To configure an SNMP v3 user

  1. Go to System > Configuration > SNMP.
  2. Under User, click New to add a user or select a user and click Edit.

    The SNMPv3 User page appears.

    You can add up to 16 users.

  3. Configure the following:

    GUI field

    Description

    User name

    Enter a name to identify the SNMP user. If you are editing an existing user, you cannot change the name.

    Enable

    Enable to send traps to and allow queries from the user’s SNMP managers.

    Security level

    Choose one of the three security levels:

    • No authentication, no privacy: This option is similar to SNMP v1 and v2.
    • Authentication, no privacy: This option enables authentication only. The SNMP manager needs to supply a password that matches the password you specify on FortiVoice. You must also specify the authentication protocol (either SHA1 or MD5).
    • Authentication, privacy: This option enables both authentication and encryption. You must specify the protocols and passwords. Both the protocols and passwords on the SNMP manager and FortiVoice must match.

     

    Authentication Protocol

    For Security level, if you select either Authentication option, you must specify the authentication protocol and password. Both the authentication protocol and password on the SNMP manager and FortiVoice must match.

     

    Privacy protocol

    For Security level, if you select Privacy, you must specify the encryption protocol and password. Both the encryption protocol and password on the SNMP manager and FortiVoice must match.

    Notification Hosts

    Lists the SNMP managers that FortiVoice will send traps to. Click Create to create a new entry. You can add up to 16 host.

     

    IP Address

    Enter the IP address of an SNMP manager. By default, the IP address is 0.0.0.0, so that any SNMP manager can use this SNMP user.

     

    Create

    (button)

    Click to add a new default entry to the Hosts list that you can edit as needed.

     

    Delete

    (button)

    Click to remove this SNMP manager.

    Queries

    Double click the default port number (161) to enter the Port number that the SNMP managers use for SNMP v3 queries to receive configuration information from the FortiVoice unit. Select the Enable check box to activate queries.

    Traps

    Double click the default local port (162) and remote port number (162) to enter the Local Port and Remote Port numbers that the FortiVoice unit uses to send SNMP v3 traps to the SNMP managers. Select the Enable check box to activate traps.

    Enable each SNMP event for which the FortiVoice unit should send traps to the SNMP managers.

    Note

    Not all events trigger traps because the FortiVoice unit checks its status at a scheduled interval. For example, FortiVoice checks its hardware status every 60 seconds. This means that if the power is off for a few seconds but is back on before the next status check, no system event trap will be sent.

  4. Click Create.

FortiVoice MIBs

The FortiVoice SNMP agent supports Fortinet proprietary MIBs as well as standard RFC 1213 and RFC 2665 MIBs. RFC support includes support for the parts of RFC 2665 (Ethernet-like MIB) and the parts of RFC 1213 (MIB II) that apply to FortiVoice unit configuration.

The FortiVoice MIBs are listed in FortiVoice MIBs. You can obtain these MIB files from Fortinet technical support. To communicate with the SNMP agent, you must compile these MIBs into your SNMP manager.

Your SNMP manager may already include standard and private MIBs in a compiled database that is ready to use. You must add the Fortinet proprietary MIB to this database. If the standard MIBs used by the Fortinet SNMP agent are already compiled into your SNMP manager you do not have to compile them again.

FortiVoice MIBs

MIB file name

Description

FortiVoice.mib

Displays the proprietary Fortinet MIB includes detailed FortiVoice system configuration information. Your SNMP manager requires this information to monitor FortiVoice configuration Setting. For more information, see MIB fields.

FortiVoice traps

The FortiVoice unit’s SNMP agent can send traps to SNMP managers that you have added to SNMP communities. To receive traps, you must load and compile the FortiVoice trap MIB into the SNMP manager.

All traps sent include the trap message as well as the FortiVoice unit serial number and host name.

MIB fields

Trap

Description

fvTrapStorageDiskHighThreshold

Trap sent if log disk usage and mailbox disk usage become too high.

fvTrapSystemEvent

Trap sent when system shuts down, reboots, upgrades, etc.

fmlTrapHAEvent

Trap sent when an HA event occurs.

The Fortinet MIB contains fields reporting current FortiVoice unit status information. The tables below list the names of the MIB fields and describe the status information available for each. You can view more details about the information available from all Fortinet MIB fields by compiling the MIB file into your SNMP manager and browsing the MIB fields.

System session MIB fields

MIB field

Description

fvSysModel

FortiVoice model number, such as 400 for the FortiVoice-400.

fvSysSerial

FortiVoice unit serial number.

fvSysVersion

The firmware version currently running on the FortiVoice unit.

fvSysCpuUsage

The current CPU usage (%).

fvSysMemUsage

The current memory utilization (%).

fvSysLogDiskUsage

The log disk usage (%).

fvSysStorageDiskUsage

The storage disk usage (%).

fvSysEventCode

System component events.

fvSysload

Current system load.

fvSysHA

  • fvHAMode: Configured HA operating mode.
  • fvHAEffectiveMoce: Effective HA operating mode.

fmlHAEventId

HA event type ID.

fmlHAUnitIp

Unit IP address where the event occurs.

fmlHAEventReason

The reason for the HA event.

 

Configuring email Setting

You can configure the FortiVoice unit to send email notifications to phone users when they miss a phone call or receive a voicemail or fax.

Note

For phone users to receive the notifications, you need to add their email addresses when configuring the extensions. See Configuring Extensions.

To configure email Setting

  1. Go to System > Configuration > Mail Setting.
  2. Configure the following:

    GUI field

    Description

    Local Host

     

     

    Host name

    Enter the host name of the FortiVoice unit, such as fortivoice-200D.

     

    Local domain name

    Enter the local domain name of the FortiVoice unit, such as example.com.

    Mail Queue

     

     

    Maximum time for email in queue (1-240 hours)

    Enter the maximum number of hours that deferred email messages can remain in the deferred email queue, during which the FortiVoice unit periodically retries to send the message. After it reaches the maximum time, the FortiVoice unit sends a final delivery status notification (DSN) email message to notify the sender that the email message was undeliverable.

     

    Time interval for retry (10-120 minutes)

    Enter the number of minutes between delivery retries for email messages in the deferred mail queues.

    Relay Server

    Configure an SMTP relay, if needed, to which the FortiVoice unit will relay outgoing email. This is typically provided by your Internet service provider (ISP), but could be a mail relay on your internal network.

     

    Relay server name

    Enter the domain name of an SMTP relay.

     

    Relay server port

    Enter the TCP port number on which the SMTP relay listens. This is typically provided by your Internet service provider (ISP).

     

    Use SMTPs

    Enable to initiate SSL- and TLS-secured connections to the SMTP relay if it supports SSL/TLS. When disabled, SMTP connections from the FortiVoice unit’s built-in MTA or proxy to the relay will occur as clear text, unencrypted.

    This option must be enabled to initiate SMTPS connections.

     

    Authentication Required

    Select the checkbox and click the arrow to expand the section and configure:

    • User name: Enter the name of the FortiVoice unit’s account on the SMTP relay.
    • Password: Enter the password for the FortiVoice unit’s user name.
    • Authentication type: Available SMTP authentication types include:
      • AUTO (automatically detect and use the most secure SMTP authentication type supported by the relay server)
      • PLAIN (provides an unencrypted, scrambled password)
      • LOGIN (provides an unencrypted, scrambled password)
      • DIGEST-MD5 (provides an encrypted hash of the password)
      • CRAM-MD5 (provides an encrypted hash of the password, with hash replay prevention, combined with a challenge and response mechanism)

    Customize Email Template

    View and reword the default email history report and notification email templates. For more information, see Customizing call report and notification email templates.

  3. Click Apply.

Customizing the GUI appearance

The System > Configuration > Appearance tab lets you customize the default appearance of the web‑based manager and voicemail interface with your own product name, product logo, corporate logo, and language.

To customize the GUI appearance

  1. Go to System > Configuration > Appearance.
  2. Click the arrow to expand Administration interface and Voicemail interface.
  3. Configure the following change appearance:

    GUI field

    Description

    Administration interface

     

    Product name

    Enter the name of the product. This name will precede Administrator Login in the title on the login page of the web-based manager.

    Product icon

    Click Change to browse for the product icon. The icon should be in .ico format, and 16 pixels wide x16 pixels tall in size.

    Top logo

    Click Change to upload a graphic that will appear at the top of all pages in the web-based manager. The image’s dimensions must be 460 pixels wide by 36 pixels tall.

    For best results, use an image with a transparent background. Non-transparent backgrounds will not blend with the underlying theme graphic, resulting in a visible rectangle around your logo graphic.

    Note

    Uploading a graphic overwrites the current graphic. The FortiVoice unit does not retain previous or default graphics. If you want to revert to the current graphic, use your web browser to save a backup copy of the image to your management computer, enabling you to upload it again at a later time.

    Click Reset to return to the default setting.

    Default UI language

    Select the default language for the display of the web-based manager.

    You can configure a separate language preference for each administrator account. For details, see Configuring administrator accounts.

    Default theme

    Select the default theme for the web-based manager GUI.

    Voicemail interface

     

    Voicemail login

    Enter a word or phrase that will appear on top of the web user portal login page, such as Voicemail Login.

    Login user name hint

    Enter a hint for the user name, such as Your Email Address. This hint will appear as a mouse-over display on the login name field.

    Voicemail theme

    Select a theme for the web user portal GUI.

    Default UI language

    Select the language in which web user portal pages will be displayed. By default, the FortiVoice unit will use the same language as the web-based manager

    Voicemail top logo

    Click Change to upload a graphic that will appear at the top of all web user portal pages. The image’s dimensions must be 460 pixels wide by 36 pixels tall.

    For best results, use an image with a transparent background. Non-transparent backgrounds will not blend with the underlying theme graphic, resulting in a visible rectangle around your logo graphic.

    Note

    Uploading a graphic overwrites the current graphic. The FortiVoice unit does not retain previous or default graphics. If you want to revert to the current graphic, use your web browser to save a backup copy of the image to your management computer, enabling you to upload it again at a later time.

    Click Reset to return to the default setting.

  4. Click Apply to save changes or Reset to return to the default Setting.

Selecting the call data storage location

The System > Configuration > Storage tab lets you configure local or remote storage of call data such as the recorded calls, faxes, and voice mails.

FortiVoice units can store call data either locally or remotely. FortiVoice units support remote storage by a network attached storage (NAS) server using the network file system (NFS) protocol.

NAS has the benefits of remote storage which include ease of backing up the call data and more flexible storage limits. Additionally, you can still access the call data on the NAS server if your FortiVoice unit loses connectivity.

Note

If the FortiVoice unit is a member of an active-passive HA group, and the HA group stores call data on a remote NAS server, disable call data synchronization to prevent duplicate call data traffic. For details, see Configuring the HA mode and group.

Note

If you store the call data on a remote NAS device, you cannot back up the data. You can only back up the call data stored locally on the FortiVoice hard disk. For information about backing up call data, see Backing up configuration.

Tested and Supported NFS servers

  • Linux NAS (NFS v3/v4)
    • Red Hat 5.5
    • Fedora 16/17/18/19
    • Ubuntu 11/12/13
    • OpenSUSE 13.1
  • FreeNAS
  • Openfiler
  • EMC VNXe3150 (version 2.4.2.21519(MR4 SP2))
  • EMC Isilon S200 (OneFS 7.1.0.3)

Untested NFS servers

  • Buffalo TeraStation
  • Cisco Linksys NAS server

Non-Supported NFS Servers

  • Windows 2003 R2 /Windows 2008 Service for NFS

To configure call data storage

  1. Go to System > Configuration > Storage.
  2. Configure the following:

    GUI field

    Description

    Local

    Select to store call data on the FortiVoice unit’s local disk or RAID.

    NAS

    Select to store call data on a remote network attached storage (NAS) server.

     

    Storage type

    Select a type of the NAS server:

    • NFS: To configure a network file system (NFS) server. For this option, enter the following information:
      • Hostname/IP address: the IP address or fully qualified domain name (FQDN) of the NFS server.
      • Port: the TCP port number on which the NFS server listens for connections.
      • Directory: the directory path of the NFS export on the NAS server where the FortiVoice unit will store call data.
    • iSCSI Server: To configure an Internet SCSI (Small Computer System Interface) server. For this option, enter the following information:
      • Initiator name as username: Select to use the iSCSI initiator node name as the user name of the FortiVoice unit’s account on the iSCSI server.
      • Username: the user name of the FortiVoice unit’s account on the iSCSI server.
      • Password: the password of the FortiVoice unit’s account on the iSCSI server.
      • Hostname/IP address: the IP address or fully qualified domain name (FQDN) of the iSCSI server.
      • Port: the TCP port number on which the iSCSI server listens for connections.
      • Encryption key: the key that will be used to encrypt data stored on the iSCSI server. Valid key lengths are between 6 and 64 single-byte characters.
      • iSCSI ID: the iSCSI identifier in the format expected by the iSCSI server, such as an iSCSI Qualified Name (IQN), Extended Unique Identifier (EUI), or T11 Network Address Authority (NAA).

    Status: When available, it indicates if the iSCSI share was successfully mounted on the FortiVoice unit’s file system. This field appears only after you configure the iSCSI share and click Apply. Status may take some time to appear if the iSCSI server is slow to respond.

    If Not mounted appears, the iSCSI share was not successfully mounted. Verify that the iSCSI server is responding and the FortiVoice unit has both read and write permissions on the iSCSI server.

     

    Test

    (button)

    Click to verify the NAS server Setting are correct and that the FortiVoice unit can access that location. The test action basically tries to discover, login, mount, and unmount the remote device.

    This button is available only when NAS server is selected.

     

    Click here to format this device

     

    Click here to check file system on this device

    These two links appear when you configure an iSCSI server and click Apply.

    Click a link to initiate the described action (that is, format the device or check its file system). A message appears saying the action is being executed. Click OK to close the message and click Refresh to see a Status update.

    Note

    If the ISCSI disk has never been formatted, the FortiVoice unit needs to format it before it can be used. If the disk has been formatted before, you do not need to format it again. unless you want to wipe out the data on it.