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Table of Contents

FortiVoice Phone System Administration Guide

Viewing phone system status

Monitor > Phone System displays all the ongoing phone calls, parked calls, conference calls, trunks, and DHCP clients.

This topic includes:

Viewing active calls

Monitor > Phone System > Active Calls displays all the ongoing phone calls in realtime, including the callers and receivers, the trunks through which phone calls are connected, the call status, and the call duration.

You can stop a phone call by clicking the Hang up icon.

The call statuses include:

  • Ringing: The receiver’s phone is ringing.
  • Connected: Callers are connected. The voice channel is established.
  • Voicemail: The call goes to the voicemail.

Viewing parked calls

A parked call is similar to a call that is on hold, except that the parked call can then be picked up from any extension.

To view parked calls, go to Monitor > Phone System > Parked Call.

For more information on call parking, see Configuring call parking.

Viewing conference calls

Monitor > Phone System > Conference displays the conference call records, including the name of the conference call, the extension number of the call, the displayed name of the caller, and the call duration.

You can stop a caller from attending the conference call by selecting the caller and clicking the Kick Out icon.

For more information, see Configuring conference calls.

Viewing trunk status

Monitor > Phone System > Trunk displays all the trunks in realtime, including their names, IP addresses, types, status, and registration/connection status with the VoIP or PSTN service provider.

The trunk statuses include:

  • Not registered: The trunk is not registered with the VoIP or PSTN service provider and is not in service.
  • In service: The trunk is registered with the VoIP or PSTN service provider and is in service.
  • Unavailable: The trunk is not reachable.
  • Alarm detected: There is a problem with the trunk.
  • Admin down: The trunk is disabled.
  • Unmonitored: The trunk is not monitored.

Registration/Connection indicates if a trunk has been registered with or connected to the VoIP or PSTN service provider.

You can stop a phone call by clicking the Hang up icon.

For more information, see Configuring Trunks.

Viewing DHCP client list

Monitor > Phone System > DHCP displays all the DHCP-enabled devices connected to the FortiVoice unit in realtime.

Once a DHCP-enabled phone connects to the FortiVoice unit and is auto-discovered, the FortiVoice unit assigns an IP address to the phone and sends the basic PBX setup information to it.

For the supported DHCP-enabled phone to connect to the FortiVoice unit:

  • In the FortiVoice DHCP server configuration, select DHCP option 66 (an advanced option on the web‑based manager) and include the IP address of the FortiVoice interface connected to the same network as the SIP phones to be auto-provisioned. For more information, see Configuring DHCP server.

    DHCP server option 66 identifies a TFTP server and includes the IP address of the TFTP server and downloads the TFTP server identity to the device that gets an IP address from the DHCP server. DHCP option 66 is defined in RFC 2132.

  • If using your own DHCP server, set the DHCP server option 66 to the FortiVoice unit’s TFTP server (Opt66) value. For more information, see Configuring DHCP server.
  • If the FortiVoice unit and the SIP phone with an IP assigned by a DHCP server are on different subnets, proper route should be set to make them reachable.

GUI field

Description

Export

Select to save the DHCP client list in csv format.

MAC

The Media Access Control address (MAC address) of the DHCP client.

Interface

The FortiVoice unit port to which the DHCP client connects. For information on FortiVoice interfaces, see Configuring network settings.

IP

The IP address of the DHCP client assigned by the FortiVoice DHCP server.

Expiry Time

The expiration time of the DHCP client IP address.

Device Type

The brand names of the DHCP clients.

Extension

When a DHCP-enabled device connects to the FortiVoice unit, the FortiVoice unit assigns a temporary ID to the device if it is a supported device. If an extension number is assigned to the phone, the extension number appears. For information on assigning extensions, see Viewing desktop FortiFones.

Configuration Status

  • OK: The DHCP client is assigned to a new or an existing extension user.
  • Not assigned: The DHCP client is not assigned to a new or an existing extension user.
  • Misconfigured: The DHCP client’s configuration has errors.

Viewing phone system status

Monitor > Phone System displays all the ongoing phone calls, parked calls, conference calls, trunks, and DHCP clients.

This topic includes:

Viewing active calls

Monitor > Phone System > Active Calls displays all the ongoing phone calls in realtime, including the callers and receivers, the trunks through which phone calls are connected, the call status, and the call duration.

You can stop a phone call by clicking the Hang up icon.

The call statuses include:

  • Ringing: The receiver’s phone is ringing.
  • Connected: Callers are connected. The voice channel is established.
  • Voicemail: The call goes to the voicemail.

Viewing parked calls

A parked call is similar to a call that is on hold, except that the parked call can then be picked up from any extension.

To view parked calls, go to Monitor > Phone System > Parked Call.

For more information on call parking, see Configuring call parking.

Viewing conference calls

Monitor > Phone System > Conference displays the conference call records, including the name of the conference call, the extension number of the call, the displayed name of the caller, and the call duration.

You can stop a caller from attending the conference call by selecting the caller and clicking the Kick Out icon.

For more information, see Configuring conference calls.

Viewing trunk status

Monitor > Phone System > Trunk displays all the trunks in realtime, including their names, IP addresses, types, status, and registration/connection status with the VoIP or PSTN service provider.

The trunk statuses include:

  • Not registered: The trunk is not registered with the VoIP or PSTN service provider and is not in service.
  • In service: The trunk is registered with the VoIP or PSTN service provider and is in service.
  • Unavailable: The trunk is not reachable.
  • Alarm detected: There is a problem with the trunk.
  • Admin down: The trunk is disabled.
  • Unmonitored: The trunk is not monitored.

Registration/Connection indicates if a trunk has been registered with or connected to the VoIP or PSTN service provider.

You can stop a phone call by clicking the Hang up icon.

For more information, see Configuring Trunks.

Viewing DHCP client list

Monitor > Phone System > DHCP displays all the DHCP-enabled devices connected to the FortiVoice unit in realtime.

Once a DHCP-enabled phone connects to the FortiVoice unit and is auto-discovered, the FortiVoice unit assigns an IP address to the phone and sends the basic PBX setup information to it.

For the supported DHCP-enabled phone to connect to the FortiVoice unit:

  • In the FortiVoice DHCP server configuration, select DHCP option 66 (an advanced option on the web‑based manager) and include the IP address of the FortiVoice interface connected to the same network as the SIP phones to be auto-provisioned. For more information, see Configuring DHCP server.

    DHCP server option 66 identifies a TFTP server and includes the IP address of the TFTP server and downloads the TFTP server identity to the device that gets an IP address from the DHCP server. DHCP option 66 is defined in RFC 2132.

  • If using your own DHCP server, set the DHCP server option 66 to the FortiVoice unit’s TFTP server (Opt66) value. For more information, see Configuring DHCP server.
  • If the FortiVoice unit and the SIP phone with an IP assigned by a DHCP server are on different subnets, proper route should be set to make them reachable.

GUI field

Description

Export

Select to save the DHCP client list in csv format.

MAC

The Media Access Control address (MAC address) of the DHCP client.

Interface

The FortiVoice unit port to which the DHCP client connects. For information on FortiVoice interfaces, see Configuring network settings.

IP

The IP address of the DHCP client assigned by the FortiVoice DHCP server.

Expiry Time

The expiration time of the DHCP client IP address.

Device Type

The brand names of the DHCP clients.

Extension

When a DHCP-enabled device connects to the FortiVoice unit, the FortiVoice unit assigns a temporary ID to the device if it is a supported device. If an extension number is assigned to the phone, the extension number appears. For information on assigning extensions, see Viewing desktop FortiFones.

Configuration Status

  • OK: The DHCP client is assigned to a new or an existing extension user.
  • Not assigned: The DHCP client is not assigned to a new or an existing extension user.
  • Misconfigured: The DHCP client’s configuration has errors.