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Table of Contents

FortiVoice Phone System Administration Guide

Configuring hotel management settings

Hotel Management > Setting lets you configure the Setting for the FortiVoice unit to interoperate with your PMS, set the room condition codes, such as setting 1 to represent that maid is present and 4 to represent the out-of-service status, and configure guest check in and check out actions.

Configure your PMS Setting accordingly.

To configure hotel management settings

  1. Go to Hotel Management > Setting > PMS.
  2. Configure the following:

    GUI field

     

    Description

    PMS Setting

     

     

    Enabled

    Select to enable the PMS.

     

    Protocol

    Select the protocol used by the FortiVoice unit to communicate with the PMS.

     

    Serial connection

    Select to connect to the PMS using a serial cable.

    This option is only available for Micros protocol.

     

    LRC

    Select to perform longitudinal redundancy check (LRC).

    This option is only available for Micros protocol.

     

    Mode

    Choose to use the FortiVoice unit as server or client when connecting to the PMS. If it is used as client, enter the server IP address in the Server field.

    This option is only available for Micros and Comtrol protocols.

     

    Port

    Enter the port number that connects to the PMS.

    Note that you need to use an adaptor for the FortiVoice-PMS connection. Fortinet recommends using iPocket232 by Precidia. From the ports you configured, connect the PMS serial cable to the adaptor and then connect the RJ45 cable from the FortiVoice unit to the adaptor.

     

    Call billing

    Select to activate call billing.

    This option is only available for Micros and Comtrol protocols.

    Network Setting

    Enter the IP address and netmask of the PMS. If the PMS uses serial connection to an adaptor, enter the IP address and netmask of the adaptor.

    If you have multiple PMSes, you may enter multiple trusted hosts.

    Data sync

    This option is only available for Micros and Comtrol protocols.

    When the FortiVoice unit is connected to the PMS, it constantly receives all room-based information such as guest name, room privileges, and check in and check out times from the PMS.

    Normally, you do not need to click the Data sync button since the data synchronization is automatic. You only do so when there is a data mismatch between the FortiVoice unit and the PMS.

    Fortinet recommends performing a manual data sync at off hours because all related operations, such as check in and check out, are suspended during a data sync.

  3. Click Apply.

To configure check in and check out actions

  1. Go to Hotel Management > Setting > Option.
  2. Configure the following:

    GUI field

     

    Description

    Check In Action

     

     

    Reset

    Set the guest information and room condition to make a room check-in ready.

    • Privilege: Select to enable phone call restriction (internal, local, or long distance) and user privilege (option 1, 2, 3) for the room.
      If you choose this option, select a Privilege for the room user. For information on setting user privileges, see Configuring user privileges
    • Guest name: Select to display room number or guest name on the room extension. In the Name field, enter %%NUMBER%% or %%NAME%%.
    • Room condition: Select to clear any condition set for the room.

    Check Out Action

     

     

    Reset

    Set the guest information and room condition to make a room check-out ready.

    • Privilege: Select to enable phone call restriction (internal, local, or long distance) and user privilege (option 1, 2, 3) for the room.
      If you choose this option, select a Privilege for the room user. For information on setting user privileges, see Configuring user privileges
    • Guest name: Select to display room number or guest name on the room extension. In the Name field, enter %%NUMBER%% or %%NAME%%.
    • Room condition: Select to clear any condition set for the room.
    • Voicemail: Select to clear all voicemails for the room extension.
    • Wake-up call: Select to clear all wakeup call setups for the room extension.

    Advanced

    Choose the order for room maids to request for room item by phone. You can choose to dial the item code or number first.

    For example, if you choose to dial code first and want to request for two beers (code 1) and three waters (code 2), you can dial 1*2*2*3.

    For information on item code, see To set mini bar code for room maids to order room items.

  3. Click Apply.

To set mini bar code for room maids to order room items

  1. Go to Hotel Management > Setting > Minibar Code.
  2. Click New.
  3. Enter the item name, for example, Beer.
  4. Enter the item code, for example, 5.
  5. Click Create.

    A room maid can dial the code to order things needed for the room using the room phone. For more information, see Advanced.

Configuring hotel management settings

Hotel Management > Setting lets you configure the Setting for the FortiVoice unit to interoperate with your PMS, set the room condition codes, such as setting 1 to represent that maid is present and 4 to represent the out-of-service status, and configure guest check in and check out actions.

Configure your PMS Setting accordingly.

To configure hotel management settings

  1. Go to Hotel Management > Setting > PMS.
  2. Configure the following:

    GUI field

     

    Description

    PMS Setting

     

     

    Enabled

    Select to enable the PMS.

     

    Protocol

    Select the protocol used by the FortiVoice unit to communicate with the PMS.

     

    Serial connection

    Select to connect to the PMS using a serial cable.

    This option is only available for Micros protocol.

     

    LRC

    Select to perform longitudinal redundancy check (LRC).

    This option is only available for Micros protocol.

     

    Mode

    Choose to use the FortiVoice unit as server or client when connecting to the PMS. If it is used as client, enter the server IP address in the Server field.

    This option is only available for Micros and Comtrol protocols.

     

    Port

    Enter the port number that connects to the PMS.

    Note that you need to use an adaptor for the FortiVoice-PMS connection. Fortinet recommends using iPocket232 by Precidia. From the ports you configured, connect the PMS serial cable to the adaptor and then connect the RJ45 cable from the FortiVoice unit to the adaptor.

     

    Call billing

    Select to activate call billing.

    This option is only available for Micros and Comtrol protocols.

    Network Setting

    Enter the IP address and netmask of the PMS. If the PMS uses serial connection to an adaptor, enter the IP address and netmask of the adaptor.

    If you have multiple PMSes, you may enter multiple trusted hosts.

    Data sync

    This option is only available for Micros and Comtrol protocols.

    When the FortiVoice unit is connected to the PMS, it constantly receives all room-based information such as guest name, room privileges, and check in and check out times from the PMS.

    Normally, you do not need to click the Data sync button since the data synchronization is automatic. You only do so when there is a data mismatch between the FortiVoice unit and the PMS.

    Fortinet recommends performing a manual data sync at off hours because all related operations, such as check in and check out, are suspended during a data sync.

  3. Click Apply.

To configure check in and check out actions

  1. Go to Hotel Management > Setting > Option.
  2. Configure the following:

    GUI field

     

    Description

    Check In Action

     

     

    Reset

    Set the guest information and room condition to make a room check-in ready.

    • Privilege: Select to enable phone call restriction (internal, local, or long distance) and user privilege (option 1, 2, 3) for the room.
      If you choose this option, select a Privilege for the room user. For information on setting user privileges, see Configuring user privileges
    • Guest name: Select to display room number or guest name on the room extension. In the Name field, enter %%NUMBER%% or %%NAME%%.
    • Room condition: Select to clear any condition set for the room.

    Check Out Action

     

     

    Reset

    Set the guest information and room condition to make a room check-out ready.

    • Privilege: Select to enable phone call restriction (internal, local, or long distance) and user privilege (option 1, 2, 3) for the room.
      If you choose this option, select a Privilege for the room user. For information on setting user privileges, see Configuring user privileges
    • Guest name: Select to display room number or guest name on the room extension. In the Name field, enter %%NUMBER%% or %%NAME%%.
    • Room condition: Select to clear any condition set for the room.
    • Voicemail: Select to clear all voicemails for the room extension.
    • Wake-up call: Select to clear all wakeup call setups for the room extension.

    Advanced

    Choose the order for room maids to request for room item by phone. You can choose to dial the item code or number first.

    For example, if you choose to dial code first and want to request for two beers (code 1) and three waters (code 2), you can dial 1*2*2*3.

    For information on item code, see To set mini bar code for room maids to order room items.

  3. Click Apply.

To set mini bar code for room maids to order room items

  1. Go to Hotel Management > Setting > Minibar Code.
  2. Click New.
  3. Enter the item name, for example, Beer.
  4. Enter the item code, for example, 5.
  5. Click Create.

    A room maid can dial the code to order things needed for the room using the room phone. For more information, see Advanced.