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Table of Contents

FortiVoice Phone System Administration Guide

Configuring devices

Phone System > Device allows you to configure desktop FortiFones (including Cisco CP-7841 and CP-8841 phones with version number 12.X) and FortiFone 870i in a central place for easy management.

This topic includes:

Configuring desktop FortiFones

You can configure desktop FortiFones to include their MAC addresses, phone model, phone profiles, names, and statuses. You may also assign a phone to an extension, to FortiFone-870i, or to an extension as an auxiliary.

To view the list of desktop FortiFones, go to Phone System > Device > Desktop FortiFone.

GUI field

Description

Delete

Select one or more SIP phone records and click this button to remove them all at once.

Action

MAC Address

The Media Access Control address (MAC address) of the SIP phone.

Phone Model

The phone brand and model.

Phone Profile

The profile for this phone. See Configuring SIP profiles.

Management

Displays if the phone has been assigned to an extension.

Number

The extension number of the phone.

Display Name

The name displaying on the extension. This is usually the name of the extension user.

Status

Displays if the phone is registered with the FortiVoice unit. A registered phone is assigned an IP address and basic PBX setup information.

IP

The IP address of the phone assigned by the FortiVoice unit.

Phone Info

The model, MAC address, and firmware version of the phone for this extension.

To add a desktop FortiFone

  1. Go to Phone System > Device > Desktop FortiFone.
  2. Click New and configure the following:

    GUI field

    Description

    MAC Address

    Enter the MAC address of the phone you want to add.

    Phone model

    Select the phone brand and model.

    Phone Profile

    Select the profile for this phone. You may also create a profile or edit an existing one. For more information, see Configuring SIP profiles.

    Status

    Displays if the phone is registered with the FortiVoice unit. A registered phone is assigned an IP address and basic PBX setup information.

    This field is auto-populated based on the phone information you have entered.

    Description

    Enter any notes about the phone.

  3. Click Create.

To assign a new extension user to an unassigned phone

  1. Go to Phone System > Device > Desktop FortiFone.
  2. Select a phone in Not assigned status.
  3. Click Action and select Assign to New Extension.
  4. Enter the extension details and click Next. For details, see Configuring IP extensions.
  5. Review the phone details and click Next.
  6. Review the summary and click Finish.

To assign an existing extension user to an unassigned phone

  1. Go to Phone System > Device > Desktop FortiFone.
  2. Select a phone in Not assigned status.
  3. Click Action and select Assign to Existing Extension.
  4. Select the extension to associate with the unassigned phone and click Next.
  5. Review the extension details and click Next. For details, see Configuring IP extensions.
  6. Review the phone details and click Next.
  7. Review the summary and click Finish.

To assign a new extension user to an unassigned phone as an auxiliary device

  1. Go to Phone System > Device > Desktop FortiFone.
  2. Select a phone in Not assigned status.
  3. Click Action and select Assign as Auxiliary to Existing Extension.
  4. Select the extension to associate with the unassigned phone and click Next.
  5. Review the extension details and click Next. For details, see Configuring IP extensions.
  6. Review the phone details and click Next.
  7. Review the summary and click Finish.

Configuring FortiFone-870i

Each base FortiFone-870i can support up to 15 handsets. You can configure a FortiFone-870i to work with the FortiVoice unit by adding a primary phone (base) and multiple secondary phones (bases).

The following prerequisites must be met for the FortiFone-870i configuration to work:

  • FortiVoice v6.0 build 127 or later
  • FortiVoice auto provisioning is enabled (see Configuring SIP phone auto-provisioning)
  • FortiFone-870i firmware 3.23 or later
  • Network connectivity available between FortiFone-870i and the FortiVoice unit

Follow the FortiFone-870i guide to configure the phone first. Once you connect the phone to the network, you can configure it on the FortiVoice unit.

To configure the FortiFone-870i

  1. Go to Phone System > Device > Multi-cell Device and click New.
  2. Enter the MAC address of the intended primary station.
  3. Select Enable.
  4. In Device role, set the station as primary with chain ID. The chain ID should be numbers up to 5 digits. Enter any description as needed and click Create.

    You can now add extensions to the primary station. You only need to apply the extension configuration to the primary. All secondary stations can obtain the extension information from the primary.

  5. Go to Phone System > Device > Desktop FortiFone.
  6. Select the primary station just created, click Action, and select Assign to New Extension or Assign to Existing Extension.
  7. For Assign to New Extension, see To assign a new extension user to an unassigned phone.
  8. For Assign to Existing Extension, see To assign an existing extension user to an unassigned phone.
  9. Add more extensions as needed with a different handset IDs. Upon completion, you should see all the extensions listed for the primary station.
  10. Since the primary station is provisioned, proceed to provision the secondary stations. Factory reset the intended secondary station and connect it to the network. If the network and the FortiVoice unit are configured properly, it should appear under Phone System > Device > Desktop FortiFone.
  11. Select the unassigned FortiFone 870i station, click Action > Assign to Multi-cell Device.
  12. In Device role, set the base station as secondary and select Prime (primary station) from the drop down list. Type any description as needed.
  13. Click OK.
  14. On the secondary phone configuration, remove the temporary extension setting and reboot the station. See the phone guide for more information.

    Note that the temporary extension is used for initial configuration of the base and has to be removed for the phone to work with the FortiVoice unit.

Configuring devices

Phone System > Device allows you to configure desktop FortiFones (including Cisco CP-7841 and CP-8841 phones with version number 12.X) and FortiFone 870i in a central place for easy management.

This topic includes:

Configuring desktop FortiFones

You can configure desktop FortiFones to include their MAC addresses, phone model, phone profiles, names, and statuses. You may also assign a phone to an extension, to FortiFone-870i, or to an extension as an auxiliary.

To view the list of desktop FortiFones, go to Phone System > Device > Desktop FortiFone.

GUI field

Description

Delete

Select one or more SIP phone records and click this button to remove them all at once.

Action

MAC Address

The Media Access Control address (MAC address) of the SIP phone.

Phone Model

The phone brand and model.

Phone Profile

The profile for this phone. See Configuring SIP profiles.

Management

Displays if the phone has been assigned to an extension.

Number

The extension number of the phone.

Display Name

The name displaying on the extension. This is usually the name of the extension user.

Status

Displays if the phone is registered with the FortiVoice unit. A registered phone is assigned an IP address and basic PBX setup information.

IP

The IP address of the phone assigned by the FortiVoice unit.

Phone Info

The model, MAC address, and firmware version of the phone for this extension.

To add a desktop FortiFone

  1. Go to Phone System > Device > Desktop FortiFone.
  2. Click New and configure the following:

    GUI field

    Description

    MAC Address

    Enter the MAC address of the phone you want to add.

    Phone model

    Select the phone brand and model.

    Phone Profile

    Select the profile for this phone. You may also create a profile or edit an existing one. For more information, see Configuring SIP profiles.

    Status

    Displays if the phone is registered with the FortiVoice unit. A registered phone is assigned an IP address and basic PBX setup information.

    This field is auto-populated based on the phone information you have entered.

    Description

    Enter any notes about the phone.

  3. Click Create.

To assign a new extension user to an unassigned phone

  1. Go to Phone System > Device > Desktop FortiFone.
  2. Select a phone in Not assigned status.
  3. Click Action and select Assign to New Extension.
  4. Enter the extension details and click Next. For details, see Configuring IP extensions.
  5. Review the phone details and click Next.
  6. Review the summary and click Finish.

To assign an existing extension user to an unassigned phone

  1. Go to Phone System > Device > Desktop FortiFone.
  2. Select a phone in Not assigned status.
  3. Click Action and select Assign to Existing Extension.
  4. Select the extension to associate with the unassigned phone and click Next.
  5. Review the extension details and click Next. For details, see Configuring IP extensions.
  6. Review the phone details and click Next.
  7. Review the summary and click Finish.

To assign a new extension user to an unassigned phone as an auxiliary device

  1. Go to Phone System > Device > Desktop FortiFone.
  2. Select a phone in Not assigned status.
  3. Click Action and select Assign as Auxiliary to Existing Extension.
  4. Select the extension to associate with the unassigned phone and click Next.
  5. Review the extension details and click Next. For details, see Configuring IP extensions.
  6. Review the phone details and click Next.
  7. Review the summary and click Finish.

Configuring FortiFone-870i

Each base FortiFone-870i can support up to 15 handsets. You can configure a FortiFone-870i to work with the FortiVoice unit by adding a primary phone (base) and multiple secondary phones (bases).

The following prerequisites must be met for the FortiFone-870i configuration to work:

  • FortiVoice v6.0 build 127 or later
  • FortiVoice auto provisioning is enabled (see Configuring SIP phone auto-provisioning)
  • FortiFone-870i firmware 3.23 or later
  • Network connectivity available between FortiFone-870i and the FortiVoice unit

Follow the FortiFone-870i guide to configure the phone first. Once you connect the phone to the network, you can configure it on the FortiVoice unit.

To configure the FortiFone-870i

  1. Go to Phone System > Device > Multi-cell Device and click New.
  2. Enter the MAC address of the intended primary station.
  3. Select Enable.
  4. In Device role, set the station as primary with chain ID. The chain ID should be numbers up to 5 digits. Enter any description as needed and click Create.

    You can now add extensions to the primary station. You only need to apply the extension configuration to the primary. All secondary stations can obtain the extension information from the primary.

  5. Go to Phone System > Device > Desktop FortiFone.
  6. Select the primary station just created, click Action, and select Assign to New Extension or Assign to Existing Extension.
  7. For Assign to New Extension, see To assign a new extension user to an unassigned phone.
  8. For Assign to Existing Extension, see To assign an existing extension user to an unassigned phone.
  9. Add more extensions as needed with a different handset IDs. Upon completion, you should see all the extensions listed for the primary station.
  10. Since the primary station is provisioned, proceed to provision the secondary stations. Factory reset the intended secondary station and connect it to the network. If the network and the FortiVoice unit are configured properly, it should appear under Phone System > Device > Desktop FortiFone.
  11. Select the unassigned FortiFone 870i station, click Action > Assign to Multi-cell Device.
  12. In Device role, set the base station as secondary and select Prime (primary station) from the drop down list. Type any description as needed.
  13. Click OK.
  14. On the secondary phone configuration, remove the temporary extension setting and reboot the station. See the phone guide for more information.

    Note that the temporary extension is used for initial configuration of the base and has to be removed for the phone to work with the FortiVoice unit.