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Table of Contents

FortiVoice Phone System Administration Guide

Managing FXO gateways

FXO Gateways connect your IP phone system to an outside telephone line. It allows you to connect the FXS port to the FXO port of the gateway, which then translates the analog phone line to a VoIP call.

The FortiVoice FVG-GO08 gateways can be auto discovered by the FortiVoice unit once they connect to it. You can also manually add gateways to be managed by the FortiVoice unit.

This topic includes:

Viewing and adding gateways

To view the list of added GO08 gateways, go to Managed System > Gateway > FXO Gateway.

GUI field

Description

Apply configuration

Select a gateway from the list and click this option to apply the FortiVoice FXO gateway configuration file to this gateway and reboot the gateway immediately.

View configuration

Select a gateway from the list and click this option to display the configuration file applied to this gateway.

Unmanaged Gateway

Click to display the gateways auto discovered by the FortiVoice unit. For more information, see Viewing unmanaged gateways.

Fetch Device Info

Select a branch FortiVoice unit from the list and click this option to retrieve its information.

Upgrade

Select a gateway and select this option to upgrade it now or later.

To add a gateway

  1. Go to Managed System > Gateway > FXO Gateway.
  2. Click New and do the following:

    GUI field

    Description

    Name

    Enter a unique name for the gateway.

    Enable

    Select to activate the gateway if required.

    Display name

    The name displaying on the gateway, such as ABC Company Gateway.

    Hostname/IP address

    Enter the hostname or IP address of LAN1 of the gateway. If you are using a different network interface, enter its IP. If the gateway has been configured to use a different HTTPS port, enter the port number after the IP address.

    • Get device information: Click to get the serial number, device type, and Mac address of the gateway. This will confirm the systems are able to communicate with each other and that the password entered is valid. If preconfiguring the system before deployment, manually enter in the serial number and MAC address of the gateway.
    • Connect Device: Click to go to the Web GUI of the gateway.

    Admin user name

    Enter the user name for logging into the gateway.

    Admin password

    Enter the password for logging into the gateway.

    Serial number

    The serial number of the gateway.

    Type

    Select the gateway brand and model.

    MAC address

    Enter the Mac address of the gateway.

    Manage Trunk

    See Creating multiple trunk gateways

    Description

    Enter any comments for the gateway.

  3. Click Create.

Creating multiple trunk gateways

A GO08 gateway has 8 FXO ports. By default, all 8 ports are mapped to a single trunk. However, you may reassign the ports to multiple trunks if required. For example, you can have 4 trunks with 2 ports in each. Before adding any port to a trunk, you need to reduce the port number in the default trunk accordingly.

After creating a trunk gateway, you can manually add it into the dial plan to make it work. For more information, see Configuring inbound dial plans and Configuring outbound dial plans.

To add a trunk gateway

  1. Go to Managed System > Gateway > FXO Gateway.
  2. Select a gateway for which you want to add a trunk and click Edit.
  3. Click Manage trunk.
  4. Double click the default gateway.
  5. For Mapped FXO ports, reduce the number based on the number of ports you want to map to the new trunk. For example, if you want to map ports 6-8 to a new trunk, enter 1-5.
  6. Click OK.
  7. Click New and do the following:

    GUI field

    Description

    Trunk gateway

    Enter a unique name for the trunk gateway.

    Enabled

    Select to activate the trunk gateway if required.

    Display name

    The name displaying on the trunk gateway, such as ABC Company Gateway.

    Main number

    Enter the main number assigned to this trunk gateway. If you just have DIDs and no main number, you can select one of the DIDs as the main number.

    Mapped FXO ports

    Enter the ports to be mapped to this trunk gateway using a hyphen for a continuous range or a coma separating individual ports. For example 1-4,6.

    Gateway device

    Select the gateway for which the trunk is created.

    Gateway SIP address

    Enter the SIP address of the gateway.

    A SIP address is what you get when you register for a SIP account.

    Gateway SIP port

    Enter the port number for the gateway. It is either 5060 or 5061.

    Caller ID modification

    Select to allow caller ID modification configurations. You can associate multiple caller ID modification configurations with a dial plan. For more information on caller ID modification, see “Modifying caller IDs”.

    Off hook only

    If the managed GO08 is connected with a third-party paging system that provides a dial tone before accepting DTMF digits from the gateway, you can select this option to stop the gateway from sending any DTMF digits after the dial tone is detected. In this case, when paging users dial the paging number, the gateway triggers the paging system to play dial tone and waits for digits from the paging users.

    If you have upgraded from an old phone system and want to keep its paging system, with this change at the system level, users' paging behavior is not affected regardless if this option is selected.

    Description

    Enter any comments for the trunk gateway.

  8. Click Create.

Managing FXO gateways

FXO Gateways connect your IP phone system to an outside telephone line. It allows you to connect the FXS port to the FXO port of the gateway, which then translates the analog phone line to a VoIP call.

The FortiVoice FVG-GO08 gateways can be auto discovered by the FortiVoice unit once they connect to it. You can also manually add gateways to be managed by the FortiVoice unit.

This topic includes:

Viewing and adding gateways

To view the list of added GO08 gateways, go to Managed System > Gateway > FXO Gateway.

GUI field

Description

Apply configuration

Select a gateway from the list and click this option to apply the FortiVoice FXO gateway configuration file to this gateway and reboot the gateway immediately.

View configuration

Select a gateway from the list and click this option to display the configuration file applied to this gateway.

Unmanaged Gateway

Click to display the gateways auto discovered by the FortiVoice unit. For more information, see Viewing unmanaged gateways.

Fetch Device Info

Select a branch FortiVoice unit from the list and click this option to retrieve its information.

Upgrade

Select a gateway and select this option to upgrade it now or later.

To add a gateway

  1. Go to Managed System > Gateway > FXO Gateway.
  2. Click New and do the following:

    GUI field

    Description

    Name

    Enter a unique name for the gateway.

    Enable

    Select to activate the gateway if required.

    Display name

    The name displaying on the gateway, such as ABC Company Gateway.

    Hostname/IP address

    Enter the hostname or IP address of LAN1 of the gateway. If you are using a different network interface, enter its IP. If the gateway has been configured to use a different HTTPS port, enter the port number after the IP address.

    • Get device information: Click to get the serial number, device type, and Mac address of the gateway. This will confirm the systems are able to communicate with each other and that the password entered is valid. If preconfiguring the system before deployment, manually enter in the serial number and MAC address of the gateway.
    • Connect Device: Click to go to the Web GUI of the gateway.

    Admin user name

    Enter the user name for logging into the gateway.

    Admin password

    Enter the password for logging into the gateway.

    Serial number

    The serial number of the gateway.

    Type

    Select the gateway brand and model.

    MAC address

    Enter the Mac address of the gateway.

    Manage Trunk

    See Creating multiple trunk gateways

    Description

    Enter any comments for the gateway.

  3. Click Create.

Creating multiple trunk gateways

A GO08 gateway has 8 FXO ports. By default, all 8 ports are mapped to a single trunk. However, you may reassign the ports to multiple trunks if required. For example, you can have 4 trunks with 2 ports in each. Before adding any port to a trunk, you need to reduce the port number in the default trunk accordingly.

After creating a trunk gateway, you can manually add it into the dial plan to make it work. For more information, see Configuring inbound dial plans and Configuring outbound dial plans.

To add a trunk gateway

  1. Go to Managed System > Gateway > FXO Gateway.
  2. Select a gateway for which you want to add a trunk and click Edit.
  3. Click Manage trunk.
  4. Double click the default gateway.
  5. For Mapped FXO ports, reduce the number based on the number of ports you want to map to the new trunk. For example, if you want to map ports 6-8 to a new trunk, enter 1-5.
  6. Click OK.
  7. Click New and do the following:

    GUI field

    Description

    Trunk gateway

    Enter a unique name for the trunk gateway.

    Enabled

    Select to activate the trunk gateway if required.

    Display name

    The name displaying on the trunk gateway, such as ABC Company Gateway.

    Main number

    Enter the main number assigned to this trunk gateway. If you just have DIDs and no main number, you can select one of the DIDs as the main number.

    Mapped FXO ports

    Enter the ports to be mapped to this trunk gateway using a hyphen for a continuous range or a coma separating individual ports. For example 1-4,6.

    Gateway device

    Select the gateway for which the trunk is created.

    Gateway SIP address

    Enter the SIP address of the gateway.

    A SIP address is what you get when you register for a SIP account.

    Gateway SIP port

    Enter the port number for the gateway. It is either 5060 or 5061.

    Caller ID modification

    Select to allow caller ID modification configurations. You can associate multiple caller ID modification configurations with a dial plan. For more information on caller ID modification, see “Modifying caller IDs”.

    Off hook only

    If the managed GO08 is connected with a third-party paging system that provides a dial tone before accepting DTMF digits from the gateway, you can select this option to stop the gateway from sending any DTMF digits after the dial tone is detected. In this case, when paging users dial the paging number, the gateway triggers the paging system to play dial tone and waits for digits from the paging users.

    If you have upgraded from an old phone system and want to keep its paging system, with this change at the system level, users' paging behavior is not affected regardless if this option is selected.

    Description

    Enter any comments for the trunk gateway.

  8. Click Create.