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Table of Contents

FortiVoice Phone System Administration Guide

Configuring hotel room status

Hotel Management > Room Status lets you set hotel room status.

Once the PMS and the FortiVoice unit is properly connected and the PMS is enabled on the FortiVoice unit, all hotel room extensions appear on the FortiVoice unit.

To batch-configure hotel room statuses

  1. Go to Hotel Management > Room Status and click Server Info.

    A green dot means the FortiVoice unit is connected with the PMS. Otherwise, a red dot appears.

  2. Select more than one room in the list.

    Depending on the situations of the rooms you select, the Check in, Check out, Privilege, Room condition, Room setting, and VIP setting buttons become active.

    A green dot under Guest means this guest room’s extension is bound with the room. Otherwise, a red dot appears. For more information, see Guest phone.

  3. Click a button to batch-configure the room status and apply it to all rooms selected.

To configure a single hotel room status

  1. Go to Hotel Management > Room Status.
  2. Select a room extension and click Edit.
  3. Configure the following:

    GUI field

     

    Description

    Guest phone

    Select to bind the extension with the room and make the room a guest room.

    Number

    The extension number of the room. You can click the number and modify it if required. For more information, see Configuring IP extensions.

    Room

    The hotel room number. You can click the number and modify it if required.

    Location

    Click to enter the room location.

    Guest Setting

    This option appears only if you have enabled Guest phone.

     

    Checked-in

    Enable the room status to checked-in.

     

    VIP setting

    Select to set the guest as a VIP. Specific VIP treatments are determined by each hotel.

     

    Room condition

    Select the cleaning status of the room.

    You can add a new code or edit the current one:

    1. Click New to add a code or select an existing code and click Edit to modify it.
    2. Select the protocol for connecting to your PMS.
    3. Enter a code number.
    4. Enter the code description.
    5. Click Create.

     

    Guest name

    Enter the name of the guest for this room.

    This option is available only if Checked-in is enabled.

     

    Privilege

    Select phone call restriction (internal, local, or long distance) and user privilege (option 1, 2, 3) for the room. For information on setting user privileges, see Configuring user privileges.

    This option is available only if the Checkin status is Checked-in.

     

    DND

    Select if the guest of the room does not want to be disturbed.

    This option is available only if Checked-in is enabled.

  4. Click OK.

Configuring hotel room status

Hotel Management > Room Status lets you set hotel room status.

Once the PMS and the FortiVoice unit is properly connected and the PMS is enabled on the FortiVoice unit, all hotel room extensions appear on the FortiVoice unit.

To batch-configure hotel room statuses

  1. Go to Hotel Management > Room Status and click Server Info.

    A green dot means the FortiVoice unit is connected with the PMS. Otherwise, a red dot appears.

  2. Select more than one room in the list.

    Depending on the situations of the rooms you select, the Check in, Check out, Privilege, Room condition, Room setting, and VIP setting buttons become active.

    A green dot under Guest means this guest room’s extension is bound with the room. Otherwise, a red dot appears. For more information, see Guest phone.

  3. Click a button to batch-configure the room status and apply it to all rooms selected.

To configure a single hotel room status

  1. Go to Hotel Management > Room Status.
  2. Select a room extension and click Edit.
  3. Configure the following:

    GUI field

     

    Description

    Guest phone

    Select to bind the extension with the room and make the room a guest room.

    Number

    The extension number of the room. You can click the number and modify it if required. For more information, see Configuring IP extensions.

    Room

    The hotel room number. You can click the number and modify it if required.

    Location

    Click to enter the room location.

    Guest Setting

    This option appears only if you have enabled Guest phone.

     

    Checked-in

    Enable the room status to checked-in.

     

    VIP setting

    Select to set the guest as a VIP. Specific VIP treatments are determined by each hotel.

     

    Room condition

    Select the cleaning status of the room.

    You can add a new code or edit the current one:

    1. Click New to add a code or select an existing code and click Edit to modify it.
    2. Select the protocol for connecting to your PMS.
    3. Enter a code number.
    4. Enter the code description.
    5. Click Create.

     

    Guest name

    Enter the name of the guest for this room.

    This option is available only if Checked-in is enabled.

     

    Privilege

    Select phone call restriction (internal, local, or long distance) and user privilege (option 1, 2, 3) for the room. For information on setting user privileges, see Configuring user privileges.

    This option is available only if the Checkin status is Checked-in.

     

    DND

    Select if the guest of the room does not want to be disturbed.

    This option is available only if Checked-in is enabled.

  4. Click OK.