Some organizations, such as the sales team of a company, may have the need to share voice mails within multiple users or a user group for better service and efficiency. With a general voice mailbox, when there is a new voice mail, the entire group is copied or notified. Any member of the group can access the voice mail and once this is done, the notification is gone and others know that the voice mail has been taken care of.
To set up a general voice mailbox
- Go to Extension > General Voicemail > General Voicemail.
- Click New.
- Configure the following:
Enter the mailbox extension number following the extension number pattern. See Configuring PBX options.
This is the system-generated ID based on the mailbox extension number.
This option is view only. You can add a new user ID through the CLI.
Select to activate the mailbox extension.
Enter the name of the mailbox extension.
Enter any notes for the extension’s mailbox.
See User Setting.
- Click Create.