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Table of Contents

FortiVoice Phone System Administration Guide

Setting up general voice mailboxes

Some organizations, such as the sales team of a company, may have the need to share voice mails within multiple users or a user group for better service and efficiency. With a general voice mailbox, when there is a new voice mail, the entire group is copied or notified. Any member of the group can access the voice mail and once this is done, the notification is gone and others know that the voice mail has been taken care of.

To set up a general voice mailbox

  1. Go to Extension > General Voicemail > General Voicemail.
  2. Click New.
  3. Configure the following:

    GUI field

    Description

    Number

    Enter the mailbox extension number following the extension number pattern. See Configuring PBX options.

    User ID

    This is the system-generated ID based on the mailbox extension number.

    This option is view only. You can add a new user ID through the CLI.

    Enable

    Select to activate the mailbox extension.

    Display name

    Enter the name of the mailbox extension.

    Description

    Enter any notes for the extension’s mailbox.

    User Setting

    See User Setting.

  4. Click Create.

Setting up general voice mailboxes

Some organizations, such as the sales team of a company, may have the need to share voice mails within multiple users or a user group for better service and efficiency. With a general voice mailbox, when there is a new voice mail, the entire group is copied or notified. Any member of the group can access the voice mail and once this is done, the notification is gone and others know that the voice mail has been taken care of.

To set up a general voice mailbox

  1. Go to Extension > General Voicemail > General Voicemail.
  2. Click New.
  3. Configure the following:

    GUI field

    Description

    Number

    Enter the mailbox extension number following the extension number pattern. See Configuring PBX options.

    User ID

    This is the system-generated ID based on the mailbox extension number.

    This option is view only. You can add a new user ID through the CLI.

    Enable

    Select to activate the mailbox extension.

    Display name

    Enter the name of the mailbox extension.

    Description

    Enter any notes for the extension’s mailbox.

    User Setting

    See User Setting.

  4. Click Create.