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Table of Contents

FortiVoice Phone System Administration Guide

Managing phone audio settings

The Phone System > Audio > Prompt/Music On Hold menu lets you upload, record, and play phone sound files such as voicemail greetings and announcements. It also lets you choose the sound files to play while a call is on hold.

There are default sound files ready to use.

The sound files can be used when configuring music on hold, conference calls, and auto attendants. See To configure music on hold and Configuring Call Features.

The Phone System > Audio > Prompt Language menu lets you configure the prompt language that affects all of the FortiVoice unit’s voice prompts, such as auto attendant and voicemail. Prompt languages are used when configuring the PBX Setting. For more information, see Setting PBX location and contact information.

However, if you change the sound file for an individual component, such as auto attendant, to use a different language, it will override the default prompt language for this component.

The default prompt language is English.

For information on generating a prompt language file, see Recording in FortiVoice audio format.

To manage a sound file

  1. Go to Phone System > Audio > Prompt.
  2. Click New.
  3. Enter a name and ID for the file.
  4. Select a file type.
  5. Optionally, enter a description for the file.
  6. For Voice language, configure the following:

    If you select Prompt sound file for the profile type, you can click Upload to get an existing sound file, Record to make a sound file, Download to save a a sound file, and Play to listen to an uploaded or recorded file (with speakers or earphones) for the language you select.

    1. To record a sound file, click Record.
    2. On the Send Voice Recording Call dialog box, enter the extension that you will use to record the file, and click Send to dial the extension. You can edit the extension or add a new one. For details, see Configuring IP extensions.
    3. When the extension rings, record the sound file and hang up.
    4. On the FortiVoice web-based manager, click Yes on the Voice recording request sent to specified extension dialog box.

    If you select Music on hold for the profile type, you can click Upload to get an existing sound file, Record to make a sound file, Download to save a sound file, and Play to listen to a uploaded or recorded file (with speakers or earphones).

  7. Click Create.

To configure music on hold

  1. Go to Phone System > Audio > Music On Hold.
  2. Click New.
  3. Configure the following:

    GUI field

    Description

    Name

    Enter a name for the music on hold file.

    Mode

     

     

    Files

    If you select to use existing sound files, do the following:

    • For Sound files, select the Available sound files and click -> to move them into the Selected field. You can use the Up and Down buttons to reorder the files.
    • For Play mode, if you want to play the selected sound files randomly, select Random. If you want to play the files according to the order in the Selected field, select Sequential.

     

    Stream

    If you select to use streaming files, in the Stream URL field, enter the URL where the streaming music is, such as a radio station. This way, the music is delivered to the FortiVoice unit and played virtually straight away. You can click Test stream to see if the URL is added successfully.
    Before doing so, make sure to only use the legal stream sources.

     

    Volume

    Set the music sound volume.

     

    Description

    Optionally, enter a description for the file.

  4. Click Create.

To add a prompt language

  1. Go to Phone System > Audio > Prompt Language.
  2. Click New.
  3. Click Upload to browse and upload the language file in FortiVoice language package format (*.fvl) provided by Fortinet Technical Support.
  4. Click Create.

Recording in FortiVoice audio format

A prompt language file must be recorded in the FortiVoice language package format. This can be accomplished by using the free and robust audio program called Audacity and a microphone.

Once this program has been installed, and the microphone connected, then the file can be recorded.

Audacity cannot natively record in the format that FortiVoice unit requires. Therefore, some adjustments need to be made in the software as described in the following procedure.

To generate a prompt language file

  1. On Audacity, go to Edit > Preferences.
  2. Click the Devices menu.
  3. In Channels, select 1(Mono).

  4. Click the Quality menu.
  5. In Default Sample Rate, select 8000 Hz.
  6. In Default Sample Format, select 16 bit.

  7. Click OK.
  8. When you are ready, record your prompt language message.
  9. Save the file in a format that works with the FortiVoice unit.
    1. Go to File > Export > Export Audio.

    2. In Save in, select the directory where you want to save the file.
    3. In File name, enter the required file name. The correct file extension is automatically added at the end of the file name according to the format that you select in Save as type.
    4. In Save as type, select Other uncompressed files.
    5. In Encoding, select U-Law.
    6. Click Save.
    7. If the Edit Metadata tags dialog appears, you can add tags and click OK.

      The recording is now in a format that you can load onto the FortiVoice unit.

Managing phone audio settings

The Phone System > Audio > Prompt/Music On Hold menu lets you upload, record, and play phone sound files such as voicemail greetings and announcements. It also lets you choose the sound files to play while a call is on hold.

There are default sound files ready to use.

The sound files can be used when configuring music on hold, conference calls, and auto attendants. See To configure music on hold and Configuring Call Features.

The Phone System > Audio > Prompt Language menu lets you configure the prompt language that affects all of the FortiVoice unit’s voice prompts, such as auto attendant and voicemail. Prompt languages are used when configuring the PBX Setting. For more information, see Setting PBX location and contact information.

However, if you change the sound file for an individual component, such as auto attendant, to use a different language, it will override the default prompt language for this component.

The default prompt language is English.

For information on generating a prompt language file, see Recording in FortiVoice audio format.

To manage a sound file

  1. Go to Phone System > Audio > Prompt.
  2. Click New.
  3. Enter a name and ID for the file.
  4. Select a file type.
  5. Optionally, enter a description for the file.
  6. For Voice language, configure the following:

    If you select Prompt sound file for the profile type, you can click Upload to get an existing sound file, Record to make a sound file, Download to save a a sound file, and Play to listen to an uploaded or recorded file (with speakers or earphones) for the language you select.

    1. To record a sound file, click Record.
    2. On the Send Voice Recording Call dialog box, enter the extension that you will use to record the file, and click Send to dial the extension. You can edit the extension or add a new one. For details, see Configuring IP extensions.
    3. When the extension rings, record the sound file and hang up.
    4. On the FortiVoice web-based manager, click Yes on the Voice recording request sent to specified extension dialog box.

    If you select Music on hold for the profile type, you can click Upload to get an existing sound file, Record to make a sound file, Download to save a sound file, and Play to listen to a uploaded or recorded file (with speakers or earphones).

  7. Click Create.

To configure music on hold

  1. Go to Phone System > Audio > Music On Hold.
  2. Click New.
  3. Configure the following:

    GUI field

    Description

    Name

    Enter a name for the music on hold file.

    Mode

     

     

    Files

    If you select to use existing sound files, do the following:

    • For Sound files, select the Available sound files and click -> to move them into the Selected field. You can use the Up and Down buttons to reorder the files.
    • For Play mode, if you want to play the selected sound files randomly, select Random. If you want to play the files according to the order in the Selected field, select Sequential.

     

    Stream

    If you select to use streaming files, in the Stream URL field, enter the URL where the streaming music is, such as a radio station. This way, the music is delivered to the FortiVoice unit and played virtually straight away. You can click Test stream to see if the URL is added successfully.
    Before doing so, make sure to only use the legal stream sources.

     

    Volume

    Set the music sound volume.

     

    Description

    Optionally, enter a description for the file.

  4. Click Create.

To add a prompt language

  1. Go to Phone System > Audio > Prompt Language.
  2. Click New.
  3. Click Upload to browse and upload the language file in FortiVoice language package format (*.fvl) provided by Fortinet Technical Support.
  4. Click Create.

Recording in FortiVoice audio format

A prompt language file must be recorded in the FortiVoice language package format. This can be accomplished by using the free and robust audio program called Audacity and a microphone.

Once this program has been installed, and the microphone connected, then the file can be recorded.

Audacity cannot natively record in the format that FortiVoice unit requires. Therefore, some adjustments need to be made in the software as described in the following procedure.

To generate a prompt language file

  1. On Audacity, go to Edit > Preferences.
  2. Click the Devices menu.
  3. In Channels, select 1(Mono).

  4. Click the Quality menu.
  5. In Default Sample Rate, select 8000 Hz.
  6. In Default Sample Format, select 16 bit.

  7. Click OK.
  8. When you are ready, record your prompt language message.
  9. Save the file in a format that works with the FortiVoice unit.
    1. Go to File > Export > Export Audio.

    2. In Save in, select the directory where you want to save the file.
    3. In File name, enter the required file name. The correct file extension is automatically added at the end of the file name according to the format that you select in Save as type.
    4. In Save as type, select Other uncompressed files.
    5. In Encoding, select U-Law.
    6. Click Save.
    7. If the Edit Metadata tags dialog appears, you can add tags and click OK.

      The recording is now in a format that you can load onto the FortiVoice unit.