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Table of Contents

FortiVoice Phone System Administration Guide

About FortiVoice logging

FortiVoice units can log multiple events. See FortiVoice log types.

You can select which severity level an activity or event must meet in order to be recorded in the logs. For more information, see Log message severity levels.

A FortiVoice unit can save log messages to its hard disk or a remote location, such as a Syslog server or a FortiAnalyzer™ unit. For more information, see Configuring logging. It can also use log messages as the basis for reports. For more information, see Configuring call center report profiles and generating reports.

This topic includes:

FortiVoice log types

FortiVoice units can record the following types of log messages. The Event log also contains several subtypes. You can view and download these logs from the Logs submenu of the Status tab.

Log types

Log type

Subtype

Description

System

Configuration change

Admin activity

System activity

HA

DHCP

Monitor

Voice mail

DNS

Includes system and administration events, such as downloading a backup copy of the configuration.

Also includes voicemail, FortiVoice unit monitoring, and DNS events.

Generic

SMTP

Activity

Includes SMTP server events.

Voice

 

Includes phone call events.

Fax

 

Includes fax events.

DTMF

 

Includes DTMF (Dual Tone Multi-Frequency) events.

Hotel

 

Includes hotel management events, such as guest check-in and check-out.

Call center

IVR

Includes call center IVR events.
 

AGT

Includes call center agent events.

Caution

Avoid recording highly frequent log types such as voice logs to the local hard disk for an extended period of time. Excessive logging frequency can cause undue wear on the hard disk and may cause premature failure.

Log message severity levels

Each log message contains a field that indicates the severity level of the log message, such as warning.

Log severity levels

Levels

Description

0 - Emergency

Indicates the system has become unusable.
1 - Alert Indicates immediate action is required.
2 - Critical Indicates functionality is affected.
3 - Error Indicates an error condition exists and functionality could be affected.
4 - Warning Indicates functionality could be affected.
5 - Notification Provides information about normal events.
6 - Information Provides general information about system operations.
6 - Debug Provides information useful to debug a problem.

For each location where the FortiVoice unit can store log files, you can define the severity threshold of the log messages to be stored there.

Caution

Avoid recording log messages using low severity thresholds such as Information or Notification to the local hard disk for an extended period of time. A low log severity threshold is one possible cause of frequent logging. Excessive logging frequency can cause undue wear on the hard disk and may cause premature failure.

The FortiVoice unit stores all log messages equal to or exceeding the severity level you select. For example, if you select Error, the FortiVoice unit stores log messages whose severity level is Error, Critical, Alert, or Emergency.

About FortiVoice logging

FortiVoice units can log multiple events. See FortiVoice log types.

You can select which severity level an activity or event must meet in order to be recorded in the logs. For more information, see Log message severity levels.

A FortiVoice unit can save log messages to its hard disk or a remote location, such as a Syslog server or a FortiAnalyzer™ unit. For more information, see Configuring logging. It can also use log messages as the basis for reports. For more information, see Configuring call center report profiles and generating reports.

This topic includes:

FortiVoice log types

FortiVoice units can record the following types of log messages. The Event log also contains several subtypes. You can view and download these logs from the Logs submenu of the Status tab.

Log types

Log type

Subtype

Description

System

Configuration change

Admin activity

System activity

HA

DHCP

Monitor

Voice mail

DNS

Includes system and administration events, such as downloading a backup copy of the configuration.

Also includes voicemail, FortiVoice unit monitoring, and DNS events.

Generic

SMTP

Activity

Includes SMTP server events.

Voice

 

Includes phone call events.

Fax

 

Includes fax events.

DTMF

 

Includes DTMF (Dual Tone Multi-Frequency) events.

Hotel

 

Includes hotel management events, such as guest check-in and check-out.

Call center

IVR

Includes call center IVR events.
 

AGT

Includes call center agent events.

Caution

Avoid recording highly frequent log types such as voice logs to the local hard disk for an extended period of time. Excessive logging frequency can cause undue wear on the hard disk and may cause premature failure.

Log message severity levels

Each log message contains a field that indicates the severity level of the log message, such as warning.

Log severity levels

Levels

Description

0 - Emergency

Indicates the system has become unusable.
1 - Alert Indicates immediate action is required.
2 - Critical Indicates functionality is affected.
3 - Error Indicates an error condition exists and functionality could be affected.
4 - Warning Indicates functionality could be affected.
5 - Notification Provides information about normal events.
6 - Information Provides general information about system operations.
6 - Debug Provides information useful to debug a problem.

For each location where the FortiVoice unit can store log files, you can define the severity threshold of the log messages to be stored there.

Caution

Avoid recording log messages using low severity thresholds such as Information or Notification to the local hard disk for an extended period of time. A low log severity threshold is one possible cause of frequent logging. Excessive logging frequency can cause undue wear on the hard disk and may cause premature failure.

The FortiVoice unit stores all log messages equal to or exceeding the severity level you select. For example, if you select Error, the FortiVoice unit stores log messages whose severity level is Error, Critical, Alert, or Emergency.