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Table of Contents

FortiVoice Phone System Administration Guide

Managing FXS gateways

FXS gateways connect traditional PBX phone lines to a VoIP phone system or provider. To connect the FXO ports to the Internet or a VoIP system, you need an FXS gateway in between.

The FortiVoice FVG-GS16 gateways can be auto discovered by the FortiVoice unit once they connect to it. You can also manually add gateways to be managed by the FortiVoice unit.

This topic includes:

Viewing and adding gateways

To view the list of added GS16 gateways, go to Managed System > Gateway > FXS Gateway.

GUI field

Description

Apply configuration

Select a gateway from the list and click this option to apply the FortiVoice FXS gateway configuration file to this gateway and reboot the gateway immediately.

View configuration

Select a gateway from the list and click this option to display the configuration file applied to this gateway.

Unmanaged Gateway

Click to display the gateways auto discovered by the FortiVoice unit. For more information, see Viewing unmanaged gateways.

Fetch Device Info

Select a branch FortiVoice unit from the list and click this option to retrieve its information.

Upgrade

Select a gateway and select this option to upgrade it now or later.

To add a gateway

  1. Go to Managed System > Gateway > FXS Gateway.
  2. Click New and do the following:

    GUI field

    Description

    Name

    Enter a unique name for the gateway.

    Enable

    Select to activate the gateway if required.

    Display name

    The name displaying on the gateway, such as ABC Company Gateway.

    Hostname/IP address

    Enter the hostname or IP address of the gateway.

    • Get device information: Click to get the serial number, device type, and MAC address of the gateway.
    • Connect Device: Click to go to the Web GUI of the gateway.

    Admin user name

    Enter the user name for logging into the gateway.

    Admin password

    Enter the password for logging into the gateway.

    Serial number

    The serial number of the gateway.

    Type

    Select the gateway brand and model.

    MAC address

    Enter the Mac address of the gateway.

    Manage extension

    See Editing gateway extensions

    Description

    Enter any comments for the gateway.

  3. Click Create.

Editing gateway extensions

A GS16 gateway has 16 FXS ports. Each port has an extension number.

To modify a gateway extension

  1. Go to Managed System > Gateway > FXS Gateway.
  2. Select a gateway of which you want to modify the extension and click Edit.
  3. Click Manage extension.
  4. Double click any extension to modify it.
  5. GUI field

    Description

    Number

    Enter the extension number following the extension number pattern. See Configuring PBX options

    Edit Preference

    See Setting extension user preferences

    User ID

     

    This is the system-generated ID based on the user ID prefix you set (see User ID prefix) and the extension number. This option is view only and only appears when you edit an extension. You can add a new user ID through the CLI.

    Enable

    Select to activate the extension.

    Display name

     

    Enter the name displaying on the extension. This is usually the name of the extension user. You can click Expand to modify caller ID to add a caller ID for external calls or emergency calls.

    Description

    Enter any comments for the extension.

    Device Setting

     

     

     

    Gateway device

    This is the system-generated ID based on the user ID prefix you set (see User ID prefix) and the extension number. This option is view only and only appears when you edit an extension. You can add a new user ID through the CLI.

     

    Gateway fxs port

    This is the analog port number assigned to the extension. This is read only.

     

    Direct call

    If you want the phone to perform a direct call to a specified number after you pick up the phone, enable this option.

    Number: Enter the phone number for the direct call.

    After: Enter the wait period in seconds before the phone dials the specified phone number. The default is 0. The wait period range is from 0 to 30.

    User Setting

     

     

    Management

    Configure the extension’s role in other Setting.

    User privilege: Select the services for the extension. Click Edit to modify the current user privilege or click New to configure a new one. For more information on user privilege, see Configuring user privileges.

    Department: Select the department that the extension belongs to. Click Edit to modify the current department or click New to configure a new one. For more information on extension department, see Configuring agents.

     

    Web Access

    Configure web user portal and soft client access from mobile or desktop devices.

    Authentication type: Select the extension’s authentication type: Local or LDAP.

    User password: Enter the password for user web portal access which can be much longer and stronger to mitigate the risk of password guess attack and preserve the User PIN for phone access only.

    Control of using personal password or voicemail PIN to access user web portal is set when configuring phone system capacity. For more information, see Configuring system capacity.

    You can check the password strength. See Reviewing system configuration.

    Click Generate to generate a strong password automatically. Select View password to display the password.

    This option is only available when you select Local for Authentication Type.

     

    LDAP profile

    If you select LDAP for Authentication type, select an LDAP profile to apply to this extension. For information on LDAP profile, see Configuring LDAP profiles.

    You can click New to create a new profile or Edit to modify the selected one.

     

    Authentication ID

    If you select Try common name with base DN as bind DN as the user authentication option in the authentication profile you select, enter the authentication ID based on the user objects’ common name attribute you entered in the Common name ID field of the profile, such as jdoe.

    If you select Search user and try bind DN as the user authentication option in the authentication profile you select, leave this field blank.

    This option is only available if you select LDAP for Authentication type.

     

    Phone Access

    Configure voicemail access by phone or access to restricted phone calls.

    Voicemail PIN: Enter the password for the extension user to access voicemail and the user web portal.

    Selection of using personal password or voicemail PIN to access user web portal is set when configuring phone system capacity. For more information, see Configuring system capacity.

    You can check the PIN strength. See Reviewing system configuration.

    Click Generate to generate a strong password automatically. Select the view PIN icon to display the password.

    If you have configured the default user PIN (see Default Voicemail PIN), the password appears here. However, you can change it.

    Personal code: Enter the extension specific account code that can be used to restrict calls. This code is needed to make some restricted calls.

    You can click Generate to get a code.

  6. For more information, see Configuring IP extensions.
  7. Click Close.

Managing FXS gateways

FXS gateways connect traditional PBX phone lines to a VoIP phone system or provider. To connect the FXO ports to the Internet or a VoIP system, you need an FXS gateway in between.

The FortiVoice FVG-GS16 gateways can be auto discovered by the FortiVoice unit once they connect to it. You can also manually add gateways to be managed by the FortiVoice unit.

This topic includes:

Viewing and adding gateways

To view the list of added GS16 gateways, go to Managed System > Gateway > FXS Gateway.

GUI field

Description

Apply configuration

Select a gateway from the list and click this option to apply the FortiVoice FXS gateway configuration file to this gateway and reboot the gateway immediately.

View configuration

Select a gateway from the list and click this option to display the configuration file applied to this gateway.

Unmanaged Gateway

Click to display the gateways auto discovered by the FortiVoice unit. For more information, see Viewing unmanaged gateways.

Fetch Device Info

Select a branch FortiVoice unit from the list and click this option to retrieve its information.

Upgrade

Select a gateway and select this option to upgrade it now or later.

To add a gateway

  1. Go to Managed System > Gateway > FXS Gateway.
  2. Click New and do the following:

    GUI field

    Description

    Name

    Enter a unique name for the gateway.

    Enable

    Select to activate the gateway if required.

    Display name

    The name displaying on the gateway, such as ABC Company Gateway.

    Hostname/IP address

    Enter the hostname or IP address of the gateway.

    • Get device information: Click to get the serial number, device type, and MAC address of the gateway.
    • Connect Device: Click to go to the Web GUI of the gateway.

    Admin user name

    Enter the user name for logging into the gateway.

    Admin password

    Enter the password for logging into the gateway.

    Serial number

    The serial number of the gateway.

    Type

    Select the gateway brand and model.

    MAC address

    Enter the Mac address of the gateway.

    Manage extension

    See Editing gateway extensions

    Description

    Enter any comments for the gateway.

  3. Click Create.

Editing gateway extensions

A GS16 gateway has 16 FXS ports. Each port has an extension number.

To modify a gateway extension

  1. Go to Managed System > Gateway > FXS Gateway.
  2. Select a gateway of which you want to modify the extension and click Edit.
  3. Click Manage extension.
  4. Double click any extension to modify it.
  5. GUI field

    Description

    Number

    Enter the extension number following the extension number pattern. See Configuring PBX options

    Edit Preference

    See Setting extension user preferences

    User ID

     

    This is the system-generated ID based on the user ID prefix you set (see User ID prefix) and the extension number. This option is view only and only appears when you edit an extension. You can add a new user ID through the CLI.

    Enable

    Select to activate the extension.

    Display name

     

    Enter the name displaying on the extension. This is usually the name of the extension user. You can click Expand to modify caller ID to add a caller ID for external calls or emergency calls.

    Description

    Enter any comments for the extension.

    Device Setting

     

     

     

    Gateway device

    This is the system-generated ID based on the user ID prefix you set (see User ID prefix) and the extension number. This option is view only and only appears when you edit an extension. You can add a new user ID through the CLI.

     

    Gateway fxs port

    This is the analog port number assigned to the extension. This is read only.

     

    Direct call

    If you want the phone to perform a direct call to a specified number after you pick up the phone, enable this option.

    Number: Enter the phone number for the direct call.

    After: Enter the wait period in seconds before the phone dials the specified phone number. The default is 0. The wait period range is from 0 to 30.

    User Setting

     

     

    Management

    Configure the extension’s role in other Setting.

    User privilege: Select the services for the extension. Click Edit to modify the current user privilege or click New to configure a new one. For more information on user privilege, see Configuring user privileges.

    Department: Select the department that the extension belongs to. Click Edit to modify the current department or click New to configure a new one. For more information on extension department, see Configuring agents.

     

    Web Access

    Configure web user portal and soft client access from mobile or desktop devices.

    Authentication type: Select the extension’s authentication type: Local or LDAP.

    User password: Enter the password for user web portal access which can be much longer and stronger to mitigate the risk of password guess attack and preserve the User PIN for phone access only.

    Control of using personal password or voicemail PIN to access user web portal is set when configuring phone system capacity. For more information, see Configuring system capacity.

    You can check the password strength. See Reviewing system configuration.

    Click Generate to generate a strong password automatically. Select View password to display the password.

    This option is only available when you select Local for Authentication Type.

     

    LDAP profile

    If you select LDAP for Authentication type, select an LDAP profile to apply to this extension. For information on LDAP profile, see Configuring LDAP profiles.

    You can click New to create a new profile or Edit to modify the selected one.

     

    Authentication ID

    If you select Try common name with base DN as bind DN as the user authentication option in the authentication profile you select, enter the authentication ID based on the user objects’ common name attribute you entered in the Common name ID field of the profile, such as jdoe.

    If you select Search user and try bind DN as the user authentication option in the authentication profile you select, leave this field blank.

    This option is only available if you select LDAP for Authentication type.

     

    Phone Access

    Configure voicemail access by phone or access to restricted phone calls.

    Voicemail PIN: Enter the password for the extension user to access voicemail and the user web portal.

    Selection of using personal password or voicemail PIN to access user web portal is set when configuring phone system capacity. For more information, see Configuring system capacity.

    You can check the PIN strength. See Reviewing system configuration.

    Click Generate to generate a strong password automatically. Select the view PIN icon to display the password.

    If you have configured the default user PIN (see Default Voicemail PIN), the password appears here. However, you can change it.

    Personal code: Enter the extension specific account code that can be used to restrict calls. This code is needed to make some restricted calls.

    You can click Generate to get a code.

  6. For more information, see Configuring IP extensions.
  7. Click Close.