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Table of Contents

Administration Guide

Service status

To view service statuses, go to FortiGuard > Package Management > Service Status. The service status information can be displayed by installed package name or by device name.

The following options are available in the toolbar:

Push Pending

Select the device or devices in the list, then click Push Pending in the toolbar to push pending updates to the device or devices.

Push All Pending

Select Push All Pending in the toolbar to push pending updates to all of the devices in the list.

Refresh

Select to refresh the list.

By Package

Displays the service status information by installed package name.

By Device

Displays the service status information by device name.

Search

Use the search field to find a specific device or package in the table.

Service status by Device

When you click the By Device button in the toolbar, the Service Status page displays a list of all the managed FortiGate devices, their last update time, and their status.

You can pushing pending updates to the devices, either individually or all at the same time. You can refresh the list by clicking Refresh in the toolbar.

Device

The device serial number or host name is displayed.

Status

The service update status. A device's status can be one of the following:

  • Up to Date: The latest package has been received by the FortiGate unit.
  • Never Updated: The FortiGate unit has never requested or received the package.
  • Pending: The FortiGate unit has an older version of the package due to an acceptable reason (such as the scheduled update time having not come yet). Hover the mouse over a pending icon to view the package to be installed.
  • Problem: The FortiGate unit missed the scheduled query, or did not correctly receive the latest package.
  • Unknown: The FortiGate unit’s status is not currently known.

Last Update Time

The date and time of the last update.

Service status by Package

When you click the By Package button, the Service Status page shows a list of all the installed packages, the applicable firmware version, the package version, and the progress on package installation to devices. You can drill-down to view the installed device list.

The content pane displays the following information:

Installed Packages Name

The name of the installed package.

Applicable Firmware Version

The firmware version of the device for which the installed package is created.

Package Version

The version of the installed package.

Installed Devices

The package installation progress for the devices. Click the <number> of <number> link to view the installed device list.

To view the installed device list:
  1. Go to FortiGuard > Package Management > Service Status.
  2. In the toolbar, click By Package.

    The list of installed packages is displayed.

  3. In the Installed Devices column, click the <number> of <number> link for the installed package.

    Device details are displayed.

    Device Name

    The name of the device.

    Current Version

    The version of the package.

    Status

    The device update status.

    Last Update Time

    The time of the last package update.

  4. Click the Back arrow to return to the previous page.

Service status

To view service statuses, go to FortiGuard > Package Management > Service Status. The service status information can be displayed by installed package name or by device name.

The following options are available in the toolbar:

Push Pending

Select the device or devices in the list, then click Push Pending in the toolbar to push pending updates to the device or devices.

Push All Pending

Select Push All Pending in the toolbar to push pending updates to all of the devices in the list.

Refresh

Select to refresh the list.

By Package

Displays the service status information by installed package name.

By Device

Displays the service status information by device name.

Search

Use the search field to find a specific device or package in the table.

Service status by Device

When you click the By Device button in the toolbar, the Service Status page displays a list of all the managed FortiGate devices, their last update time, and their status.

You can pushing pending updates to the devices, either individually or all at the same time. You can refresh the list by clicking Refresh in the toolbar.

Device

The device serial number or host name is displayed.

Status

The service update status. A device's status can be one of the following:

  • Up to Date: The latest package has been received by the FortiGate unit.
  • Never Updated: The FortiGate unit has never requested or received the package.
  • Pending: The FortiGate unit has an older version of the package due to an acceptable reason (such as the scheduled update time having not come yet). Hover the mouse over a pending icon to view the package to be installed.
  • Problem: The FortiGate unit missed the scheduled query, or did not correctly receive the latest package.
  • Unknown: The FortiGate unit’s status is not currently known.

Last Update Time

The date and time of the last update.

Service status by Package

When you click the By Package button, the Service Status page shows a list of all the installed packages, the applicable firmware version, the package version, and the progress on package installation to devices. You can drill-down to view the installed device list.

The content pane displays the following information:

Installed Packages Name

The name of the installed package.

Applicable Firmware Version

The firmware version of the device for which the installed package is created.

Package Version

The version of the installed package.

Installed Devices

The package installation progress for the devices. Click the <number> of <number> link to view the installed device list.

To view the installed device list:
  1. Go to FortiGuard > Package Management > Service Status.
  2. In the toolbar, click By Package.

    The list of installed packages is displayed.

  3. In the Installed Devices column, click the <number> of <number> link for the installed package.

    Device details are displayed.

    Device Name

    The name of the device.

    Current Version

    The version of the package.

    Status

    The device update status.

    Last Update Time

    The time of the last package update.

  4. Click the Back arrow to return to the previous page.