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Admin Guide

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Diagnose FortiToken Cloud

Use the following commands to diagnose and troubleshoot FTC issues.

debug          Enable/disable debug output.
server         IP address port number and https.
show           Display diagnostics information.
delete         Command to delete a user.
clear          Clear server connection settings for diagnostics.
migrate-ftm    Perform FTM license migration.
set-http       Set HTTP status return code for diagnostics only.
sync           Synchronize user information with FortiToken Cloud.
Examples
FG100D3G13804897 (global) # diag fortitoken-cloud debug {enable | disable}
FG100D3G13804897 (global) # diag fortitoken-cloud server 
FG100D3G13804897 (global) # diag fortitoken-cloud show {server | realm | users | user <username> <VDOM>}
FG100D3G13804897 (global) # diag fortitoken-cloud delete <username>   
FG100D3G13804897 (global) # diag fortitoken-cloud set-http <number>    
FG100D3G13804897 (global) # diag fortitoken-cloud clear <Enter>
FG100D3G13804897 (global) # diag fortitoken-cloud sync { <Enter> | all | local | remote }

The diag fortitoken-cloud sync command requires you to specify the type of user to sync to FortiToken Cloud:

diagnose fortitoken-cloud sync ?
<user type> {Enter <return> | all | local | remote} 

The "local" and "remote" options for the above command apply to FOS 6.4.0 or later. They do not apply to FOS 6.2.3 which does not distinguish between local and remote users.

FGVM01TM21005936 (global) # diagnose fortitoken-cloud migrate-ftm 
<string>    Enter command: show, start, abort, add-users, delete-users, ftm2ftc.
FGVM01TM21005936 (global) # diagnose fortitoken-cloud migrate-ftm show 
<string>    FTM license number.

FGVM01TM21005936 (global) # diagnose fortitoken-cloud migrate-ftm start 
<string>    FTM license number.

FGVM01TM21005936 (global) # diagnose fortitoken-cloud migrate-ftm abort 
<string>    FTM license number.

FGVM01TM21005936 (global) # diagnose fortitoken-cloud migrate-ftm add-users 
<string>    FTM license number.

FGVM01TM21005936 (global) # diagnose fortitoken-cloud migrate-ftm delete-users 
<string>    FTM license number.

FGVM01TM21005936 (global) # diagnose fortitoken-cloud migrate-ftm ftm2ftc 
<string>    FTM license number.

The above diagnose CLI command shows FTM license migration status, start migration process, abort migration process, add-users into FTC and delete-users from FTC, and force to covert two-factor authentication from FortiToken to FortiToken Cloud during the migration.

Diagnose FortiToken Cloud

Use the following commands to diagnose and troubleshoot FTC issues.

debug          Enable/disable debug output.
server         IP address port number and https.
show           Display diagnostics information.
delete         Command to delete a user.
clear          Clear server connection settings for diagnostics.
migrate-ftm    Perform FTM license migration.
set-http       Set HTTP status return code for diagnostics only.
sync           Synchronize user information with FortiToken Cloud.
Examples
FG100D3G13804897 (global) # diag fortitoken-cloud debug {enable | disable}
FG100D3G13804897 (global) # diag fortitoken-cloud server 
FG100D3G13804897 (global) # diag fortitoken-cloud show {server | realm | users | user <username> <VDOM>}
FG100D3G13804897 (global) # diag fortitoken-cloud delete <username>   
FG100D3G13804897 (global) # diag fortitoken-cloud set-http <number>    
FG100D3G13804897 (global) # diag fortitoken-cloud clear <Enter>
FG100D3G13804897 (global) # diag fortitoken-cloud sync { <Enter> | all | local | remote }

The diag fortitoken-cloud sync command requires you to specify the type of user to sync to FortiToken Cloud:

diagnose fortitoken-cloud sync ?
<user type> {Enter <return> | all | local | remote} 

The "local" and "remote" options for the above command apply to FOS 6.4.0 or later. They do not apply to FOS 6.2.3 which does not distinguish between local and remote users.

FGVM01TM21005936 (global) # diagnose fortitoken-cloud migrate-ftm 
<string>    Enter command: show, start, abort, add-users, delete-users, ftm2ftc.
FGVM01TM21005936 (global) # diagnose fortitoken-cloud migrate-ftm show 
<string>    FTM license number.

FGVM01TM21005936 (global) # diagnose fortitoken-cloud migrate-ftm start 
<string>    FTM license number.

FGVM01TM21005936 (global) # diagnose fortitoken-cloud migrate-ftm abort 
<string>    FTM license number.

FGVM01TM21005936 (global) # diagnose fortitoken-cloud migrate-ftm add-users 
<string>    FTM license number.

FGVM01TM21005936 (global) # diagnose fortitoken-cloud migrate-ftm delete-users 
<string>    FTM license number.

FGVM01TM21005936 (global) # diagnose fortitoken-cloud migrate-ftm ftm2ftc 
<string>    FTM license number.

The above diagnose CLI command shows FTM license migration status, start migration process, abort migration process, add-users into FTC and delete-users from FTC, and force to covert two-factor authentication from FortiToken to FortiToken Cloud during the migration.