Email notification on license balance status

For time-based accounts, once the user count in FTC becomes greater than the user quota, the account will be marked as an expired account.

After the account expires, FTC offers a 30-day grace period. During the 30-day grace period, you (the FTC admin) still have full admin access to the FTC portal, your existing FTC end-users will still be authenticated by FTC, and your account usage will continue to be calculated, but you will not be able to add more end-users to your account.

After the 30-day grace period, if there is no new license applied, the expired account will be marked as disabled, and the existing users will not be able to get authenticated by FTC.

After 90 days of being disabled, the disabled account will be deleted from the FTC system if there is no license applied.

FTC will send out email reminders to the account at 30-, 14-, and 1-day intervals to remind you that the account is going to be disabled.

FTC will send out email reminders to the account at 30-, 14-, and 1-day intervals to remind you that the account is going to be deleted.

FTC also provides a switch button for enabling/disabling email notifications at Settings > Global > Account Disable/Delete Notification. The default setting of this feature is to receive all email notifications.

When a credit-based account is going to run out of credits in 30 days, FTC will send out an email to the customer based on the current existing users in FTC.

For credit-based accounts, once the account credit is less than 0, the account is marked as an expired account.