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Admin Guide

FTM Setting

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FTM Setting

Parameter

Default value

1. Settings
Enable Push Click the button to enable or disable push notification.

Notification Method

From the drop-down menu, select either of the following:

  • Email—Token activation/transfer codes are sent to users' email addresses.
  • SMS—Token activation/transfer codes are sent by SMS to users' mobile phone numbers.

Note: When Notification Method is set to SMS, make sure that the users' mobile phone numbers in the system are valid. Otherwise, you will get an error when requesting a new token for users on the Users page. See Users.

Note: FTC deducts one credit from your credit balance for every 250 SMS messages it sends to deliver OTPs. You may experience some problem sending OTPs by SMS when your credit balance is low, and you will get an error message when trying to send an OTP if there is no credit remaining on your account. In both cases, we strongly recommend that you purchase more credits before attempting to use this feature.

App PIN Required

Click the button to enable or disable this feature.

  • Disabled (default)—No app PIN is required.
  • Enable—If enabled, you must select a PIN Length and PIN Required Mode, as described below.

PIN Length

Click the down arrow and, from the drop-down menu, select one of the following:

  • 4
  • 6 (default)
  • 8

Note: PIN length refers to the number of digits contained in an app PIN.

PIN Required Type

Click the down arrow and, from the drop-down menu, select either of the following:

  • Anytime—App PIN is required all the time.
  • Unlock—If selected, end-users must have a PIN either on their device or FTM app to access FTC. If an end-user has a PIN on the device, FTC won't ask for a PIN when using FTM; if an end-user does not have a PIN on the device, FTC will ask for a PIN to use FTM.

OTP Algorithm

  • TOTP (default). No action is needed.

OTP Time Step

Click the down arrow and, from the drop-down menu, select either of the following:

  • 30 (default)
  • 60

Note:OTP Time Step refers to the frequency in which FTM token codes are updated. For example, FTC will update FTM token codes once every 30 seconds when OTP Time Step is set to 30.

OTP Validation Window

The number of time steps the validation server takes to validate OTPs.

Upon receiving an OTP from a client, the validation server computes the OTP using the shared secret key and its current timestamp (not the one used by the client) and compares the OTPs: if the OTPs are generated within the same time step, they match and the validation is successful.

OTP Display Length

Click the down arrow and, from the drop-down menu, select either of the following:

  • 6 (default)
  • 8

Note: OTP Display Length refers to the number of digits contained in a token activation/transfer code.

Activation Expiration Time

Click above the horizontal line and specify the length of time token activation codes remain valid. Valid values range from 1 to 336 hours. The default is 72 hours.

Note: An FTM Token code must be activated within the set Activation Expiration Time. Otherwise, it will expire and you must request a new token.

FTM Logo

This enables admin users to choose logo image displayed at the bottom of the FTM app screen on their end-users' mobile devices.

  • Upload Custom Logo—Click this button to upload a custom logo image to replace the default Fortinet logo. For instructions on how to use this feature, see Use a custom logo.
  • Restore Default Logo—Click this button to reverse to the default Fortinet logo on FTM.

2. Notification Templates

Select a desired email or SMS message template for each of the following:

Token Activation Email

An email template for FTC to send token activation notifications to your end-users.

Token Transfer Email

An email template for FTC to send token transfer notifications to your end-users.

Token Activation SMS

An SMS template for FTC to send token activation notifications to your end-users.

Token Transfer SMS

An SMS template for FTC to send token transfer notifications to your end-users.

FTM Setting

Parameter

Default value

1. Settings
Enable Push Click the button to enable or disable push notification.

Notification Method

From the drop-down menu, select either of the following:

  • Email—Token activation/transfer codes are sent to users' email addresses.
  • SMS—Token activation/transfer codes are sent by SMS to users' mobile phone numbers.

Note: When Notification Method is set to SMS, make sure that the users' mobile phone numbers in the system are valid. Otherwise, you will get an error when requesting a new token for users on the Users page. See Users.

Note: FTC deducts one credit from your credit balance for every 250 SMS messages it sends to deliver OTPs. You may experience some problem sending OTPs by SMS when your credit balance is low, and you will get an error message when trying to send an OTP if there is no credit remaining on your account. In both cases, we strongly recommend that you purchase more credits before attempting to use this feature.

App PIN Required

Click the button to enable or disable this feature.

  • Disabled (default)—No app PIN is required.
  • Enable—If enabled, you must select a PIN Length and PIN Required Mode, as described below.

PIN Length

Click the down arrow and, from the drop-down menu, select one of the following:

  • 4
  • 6 (default)
  • 8

Note: PIN length refers to the number of digits contained in an app PIN.

PIN Required Type

Click the down arrow and, from the drop-down menu, select either of the following:

  • Anytime—App PIN is required all the time.
  • Unlock—If selected, end-users must have a PIN either on their device or FTM app to access FTC. If an end-user has a PIN on the device, FTC won't ask for a PIN when using FTM; if an end-user does not have a PIN on the device, FTC will ask for a PIN to use FTM.

OTP Algorithm

  • TOTP (default). No action is needed.

OTP Time Step

Click the down arrow and, from the drop-down menu, select either of the following:

  • 30 (default)
  • 60

Note:OTP Time Step refers to the frequency in which FTM token codes are updated. For example, FTC will update FTM token codes once every 30 seconds when OTP Time Step is set to 30.

OTP Validation Window

The number of time steps the validation server takes to validate OTPs.

Upon receiving an OTP from a client, the validation server computes the OTP using the shared secret key and its current timestamp (not the one used by the client) and compares the OTPs: if the OTPs are generated within the same time step, they match and the validation is successful.

OTP Display Length

Click the down arrow and, from the drop-down menu, select either of the following:

  • 6 (default)
  • 8

Note: OTP Display Length refers to the number of digits contained in a token activation/transfer code.

Activation Expiration Time

Click above the horizontal line and specify the length of time token activation codes remain valid. Valid values range from 1 to 336 hours. The default is 72 hours.

Note: An FTM Token code must be activated within the set Activation Expiration Time. Otherwise, it will expire and you must request a new token.

FTM Logo

This enables admin users to choose logo image displayed at the bottom of the FTM app screen on their end-users' mobile devices.

  • Upload Custom Logo—Click this button to upload a custom logo image to replace the default Fortinet logo. For instructions on how to use this feature, see Use a custom logo.
  • Restore Default Logo—Click this button to reverse to the default Fortinet logo on FTM.

2. Notification Templates

Select a desired email or SMS message template for each of the following:

Token Activation Email

An email template for FTC to send token activation notifications to your end-users.

Token Transfer Email

An email template for FTC to send token transfer notifications to your end-users.

Token Activation SMS

An SMS template for FTC to send token activation notifications to your end-users.

Token Transfer SMS

An SMS template for FTC to send token transfer notifications to your end-users.