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Admin Guide

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Activate FTM tokens

After your system administrator assigns you a token, you receive a notification with an activation code and an activation expiration date via SMS or email depending on the option your system administrator has chosen.

You must activate your token by the expiration date. Otherwise, you will have to contact your system administrator for the token to be reassigned for activation.

The following instructions apply to activation of FTM token for an Apple iPhone. It is assumed that you have installed FTM version 4.5.3.x for iOS on your iPhone.

If you receive your FTM token via email, follow the steps below to activate it:
  1. From your iPhone, start the FTM app.
  2. If this the first time you open the app, you are prompted to create a PIN for secure access to the app and tokens.

  3. In the upper-right corner of the screen, tap + (Add).
  4. Your iPhone's camera starts so that you can scan the token's QR code. Refer to your email notification.

  5. Scan the QR code.
  6. Once the QR code has been scanned, your token becomes provisioned and activated and starts generating token codes immediately. If you would like to view the OTP's digits, select the eye icon.

Activate FTM tokens

After your system administrator assigns you a token, you receive a notification with an activation code and an activation expiration date via SMS or email depending on the option your system administrator has chosen.

You must activate your token by the expiration date. Otherwise, you will have to contact your system administrator for the token to be reassigned for activation.

The following instructions apply to activation of FTM token for an Apple iPhone. It is assumed that you have installed FTM version 4.5.3.x for iOS on your iPhone.

If you receive your FTM token via email, follow the steps below to activate it:
  1. From your iPhone, start the FTM app.
  2. If this the first time you open the app, you are prompted to create a PIN for secure access to the app and tokens.

  3. In the upper-right corner of the screen, tap + (Add).
  4. Your iPhone's camera starts so that you can scan the token's QR code. Refer to your email notification.

  5. Scan the QR code.
  6. Once the QR code has been scanned, your token becomes provisioned and activated and starts generating token codes immediately. If you would like to view the OTP's digits, select the eye icon.