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Admin Guide

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Transition to time-based subscriptions

The time-based annual subscriptions provide a better customer and sales experience, and will replace the old credit-based subscriptions in due time. During the transition to time-based subscriptions, FortiToken Cloud will continue to support existing customers of credit-based subscriptions until their licenses have expired or their credits have been exhausted, whichever comes earlier.

So, if you are an existing customer of a credit-based subscription, you can continue using your current FTC service until your subscription has expired or you have exhausted all the credits in your account. At that point, the FortiToken Cloud team will assist you to switch to a time-based subscription that fits your needs, if you want to renew your FTC service.

As the credits in your credit-based subscription are running low, FortiToken Cloud will alert you of the situation and encourage you to renew your subscription with a time-based subscription. Your SMS service will be stopped once your credit balance has dropped to zero. We highly recommend that you renew your service with a time-based subscription sooner.

Once your credit-based subscription has expired or all credits in your credit-based account have been used up, you'll have a 30-day grace period to renew your service by purchasing a time-based subscription. During the grace period, you are able to use FTC to authenticate your existing end-users, but you won't be able to use SMS messaging. Your account will be disabled if you do not renew your subscription 30 days after your license has expired.

You cannot apply a time-based subscription to your existing credit-based subscription if it still has some remaining credits. You must contact FortiCare (FC) to have the remaining credit-based license removed before you can register and activate your new time-based license.

Transition to time-based subscriptions

The time-based annual subscriptions provide a better customer and sales experience, and will replace the old credit-based subscriptions in due time. During the transition to time-based subscriptions, FortiToken Cloud will continue to support existing customers of credit-based subscriptions until their licenses have expired or their credits have been exhausted, whichever comes earlier.

So, if you are an existing customer of a credit-based subscription, you can continue using your current FTC service until your subscription has expired or you have exhausted all the credits in your account. At that point, the FortiToken Cloud team will assist you to switch to a time-based subscription that fits your needs, if you want to renew your FTC service.

As the credits in your credit-based subscription are running low, FortiToken Cloud will alert you of the situation and encourage you to renew your subscription with a time-based subscription. Your SMS service will be stopped once your credit balance has dropped to zero. We highly recommend that you renew your service with a time-based subscription sooner.

Once your credit-based subscription has expired or all credits in your credit-based account have been used up, you'll have a 30-day grace period to renew your service by purchasing a time-based subscription. During the grace period, you are able to use FTC to authenticate your existing end-users, but you won't be able to use SMS messaging. Your account will be disabled if you do not renew your subscription 30 days after your license has expired.

You cannot apply a time-based subscription to your existing credit-based subscription if it still has some remaining credits. You must contact FortiCare (FC) to have the remaining credit-based license removed before you can register and activate your new time-based license.