Enabling/Disabling users on FortiGate

If you have users with FortiToken Cloud for 2FA enabled on FortiGate, they can not be deleted from the FTC portal if you disable them on the FortiGate because FTC retains the users regardless of the their status on FGT. If you want to remove the users from FTC, you can do one of the following:

• Delete the user from FGT.

• Revoke the token from the FGT user.

• Delete the user from the FTC portal (note that this method will not delete the user on the FGT side, so it is best to perform this operation on the FGT.)