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Table of Contents

FortiVoice User Portal Guide

Queue Agent Summary

With the Queue Agent Summary widget, you get statistics of agent activities.

For more details about the abbreviations used in the column headings, see Abbreviations used in the Queue Agent Summary widget.

Abbreviations used in the Queue Agent Summary widget

Abbreviation

Full name

AT Agent total
ALI Agent logged in
AAv Agent available
ATK Agent talking
APS Agent paused
AHD Agent on hold
LTT Longest talk time

LCW

Longest call waiting time

CW Call waiting

Queue Agent Summary

With the Queue Agent Summary widget, you get statistics of agent activities.

For more details about the abbreviations used in the column headings, see Abbreviations used in the Queue Agent Summary widget.

Abbreviations used in the Queue Agent Summary widget

Abbreviation

Full name

AT Agent total
ALI Agent logged in
AAv Agent available
ATK Agent talking
APS Agent paused
AHD Agent on hold
LTT Longest talk time

LCW

Longest call waiting time

CW Call waiting