Fortinet Document Library
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6.4.4
6.4.3
6.4.2
Version:
6.4.1
6.4.0
6.0.11
Version:
6.0.10
6.0.9
6.0.8
Version:
6.0.7
6.0.6
6.0.5
Version:
5.3.26
Table of Contents
Introduction
Logging in to the FortiVoice user portal
Call history
Calling a person
Viewing call details
Searching call records
Filtering call records
Downloading call records
Adding a personal contact
Blocking a phone number
Voicemail
Displaying your voicemails
Playing a voicemail
Deleting a voicemail
Sending a voicemail to another extension
Downloading a voicemail
Setting voicemail options
Contact
Calling a contact
Adding a personal contact
Editing a personal contact
Deleting a personal contact
Importing a list of personal contacts
Exporting a list of personal contacts
Updating a personal contact favorite list
Updating a speed dial list of personal contacts
Configuring a personal block list
Call handling
Enabling the Do not disturb setting
Enabling the Call forward setting
Managing a call
Configuring Quick call handling
Configuring the Follow Me setting
Configuring the Twinning setting
Customizing a sound file for an announcement
Call recording
Recording a phone call
Managing recorded calls
Fax
Viewing a fax received on your extension
Sending a fax
Viewing a fax sent from your extension
Adding a fax cover page
Monitoring a fax extension
Conference
Specifications for conference call events
Adding a conference call event
Setting the conference announcement
Reminder
Device
Customizing desk phone programmable keys
Displaying desk phone details
Displaying FortiFone softclient details
Displaying the softclient QR code for scanning
Revoking a FortiFone softclient license
Preferences
Customizing user settings
Customizing display preferences
Customizing incoming calls preferences
Customizing quick modes
Customizing notification options
Operator console
Opening the operator console
Managing active calls
Making a call
Managing parked calls
Checking the directory
Managing hotel room status
Call center console
Logging in to the call center console
Logging in to queues
Checking the queue status
Taking a pause from queues
Resuming taking calls from queues
Managing widgets
Widgets
Waiting Caller
Active Call
Recent Calls
Directory
Agent
Queue Stat Today
Queue Agent Summary
Queue Callback List
Service-level alerts
Monitor view
Logging out of queues
Logging out of the call center console
Change log
Home
FortiVoice 6.4.2
FortiVoice User Portal Guide
FortiVoice User Portal Guide
Introduction
Logging in to the FortiVoice user portal
Call history
Calling a person
Viewing call details
Searching call records
Filtering call records
Downloading call records
Adding a personal contact
Blocking a phone number
Voicemail
Displaying your voicemails
Playing a voicemail
Deleting a voicemail
Sending a voicemail to another extension
Downloading a voicemail
Setting voicemail options
Contact
Calling a contact
Adding a personal contact
Editing a personal contact
Deleting a personal contact
Importing a list of personal contacts
Exporting a list of personal contacts
Updating a personal contact favorite list
Updating a speed dial list of personal contacts
Configuring a personal block list
Call handling
Enabling the Do not disturb setting
Enabling the Call forward setting
Managing a call
Configuring Quick call handling
Configuring the Follow Me setting
Configuring the Twinning setting
Customizing a sound file for an announcement
Call recording
Recording a phone call
Managing recorded calls
Fax
Viewing a fax received on your extension
Sending a fax
Viewing a fax sent from your extension
Adding a fax cover page
Monitoring a fax extension
Conference
Specifications for conference call events
Adding a conference call event
Setting the conference announcement
Reminder
Device
Customizing desk phone programmable keys
Displaying desk phone details
Displaying FortiFone softclient details
Displaying the softclient QR code for scanning
Revoking a FortiFone softclient license
Preferences
Customizing user settings
Customizing display preferences
Customizing incoming calls preferences
Customizing quick modes
Customizing notification options
Operator console
Opening the operator console
Managing active calls
Making a call
Managing parked calls
Checking the directory
Managing hotel room status
Call center console
Logging in to the call center console
Logging in to queues
Checking the queue status
Taking a pause from queues
Resuming taking calls from queues
Managing widgets
Widgets
Waiting Caller
Active Call
Recent Calls
Directory
Agent
Queue Stat Today
Queue Agent Summary
Queue Callback List
Service-level alerts
Monitor view
Logging out of queues
Logging out of the call center console
Change log
6.4.2
6.4.4
6.4.3
6.4.2
6.4.1
6.4.0
6.0.11
6.0.10
6.0.9
6.0.8
6.0.7
6.0.6
6.0.5
5.3.26
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Searching call records
In
Call History
, click
Search
.
Enter a search string.
If you do not want to configure search settings, press
Enter
.
If you want to configure search settings, click
, make your selections, and click
Search
.
Searching call records
Searching call records
In
Call History
, click
Search
.
Enter a search string.
If you do not want to configure search settings, press
Enter
.
If you want to configure search settings, click
, make your selections, and click
Search
.
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PDF
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