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Table of Contents

FortiVoice User Portal Guide

Checking the queue status

The color of the Agent icon gives you an indication of the queue status.

To understand the queue status

The following table lists the Agent icon colors and their descriptions:

Agent icon

Description

Indicates that you are logged in to all the queues that you are a member of. You are ready to take calls

  • Indicates one of the following conditions:
    • The status of one or more of your queues is set to Pause.
    • If you are a member of multiple queues, you are logged in to at least one queue out of all the queues but not all of them.
  • Indicates that the extension is in use.

Indicates that you are logged out of queues.

To display the queue list and status
  1. Hover over the Agent icon.

    The UI displays a queue list with status.

Checking the queue status

The color of the Agent icon gives you an indication of the queue status.

To understand the queue status

The following table lists the Agent icon colors and their descriptions:

Agent icon

Description

Indicates that you are logged in to all the queues that you are a member of. You are ready to take calls

  • Indicates one of the following conditions:
    • The status of one or more of your queues is set to Pause.
    • If you are a member of multiple queues, you are logged in to at least one queue out of all the queues but not all of them.
  • Indicates that the extension is in use.

Indicates that you are logged out of queues.

To display the queue list and status
  1. Hover over the Agent icon.

    The UI displays a queue list with status.