Customizing desk phone programmable keys
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The FortiVoice user portal only shows the Programmable Key menu, if you are using a FortiFone device that supports programmable keys. |
The Programmable Key menu allows you to program phone keys for specific functions and easier call control.
Your FortiVoice system administrator can define keys as admin-assigned (Phone System > Profile > Programmable Keys). You cannot customize these keys. However, your FortiVoice system administrator can also define other keys as user-assigned, allowing you to program them yourself from the user portal.
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Keys 1 and 2 are reserved by default and you cannot edit them. Your FortiVoice system administrator may choose to reserve up to the first four lines. |
To customize programmable keys
- Go to Device > Programmable Key.
- For each User Assigned key, complete the following fields:
- In Function, select the type of action to occur when you press the programmable key.
- In Resource, select the result of the selected function. For example, if you select Extension appearance as the function, then you can choose which extension to monitor as the resource.
- In Label, enter a name that will appear beside the programmable key on the FortiFone device.
- Click OK.
In the list, you can see which keys are reserved, admin-assigned, and user-assigned.
In the following example, the user has one Page of keys. Lines 1 and 2 are designated as Reserved. The remaining keys are designated as User Assigned. If necessary, contact your administrator to get more user assigned keys, which would then be configured under Page 2 and Page 3.
