Queue Agent Summary
With the Queue Agent Summary widget, you get statistics of agent activities.
For more details about the abbreviations used in the column headings, see Abbreviations used in the Queue Agent Summary widget.
Abbreviations used in the Queue Agent Summary widget
|
Abbreviation |
Full name |
|---|---|
| AT | Agent total |
| ALI | Agent logged in |
| AAv | Agent available |
| ATK | Agent talking |
| APS | Agent paused |
| AHD | Agent on hold |
| LTT | Longest talk time |
|
LCW |
Longest call waiting time |
| CW | Call waiting |