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FortiVoice User Portal Guide

Setting voicemail options

Setting voicemail options

  1. Go to Voicemail.
  2. Click .
  3. Configure the following fields:

    GUI field

    Description

    Voicemail handling

    Enable to allow a caller to press 0 to talk to the operator during an announcement.

    Name

    • Set to Standard to use the system default name for the voicemail (the extension number), or set to Personal to use your own name for the voicemail.
    • If you select Personal, click Call me to record your own message using the phone, or click Upload to import a pre-existing sound file. Uploaded sound files must be WAVE files in mono 16 bit PCM (8 kHz) compression format.

    Greeting

    Select the voicemail greeting mode and greeting content. Click Audio file to record or import a sound file for various scenarios, depending upon the greeting type selected:

    • Standard: The default system defined greeting.
    • Simple: The greeting that applies to any time.
    • Scheduled: The greeting that comes with a schedule. Click New to add a system Schedule and assign a Greeting.
    • Conditional: The greeting that applies when you are either busy or unavailable.
  4. Click OK.

Setting voicemail options

Setting voicemail options

  1. Go to Voicemail.
  2. Click .
  3. Configure the following fields:

    GUI field

    Description

    Voicemail handling

    Enable to allow a caller to press 0 to talk to the operator during an announcement.

    Name

    • Set to Standard to use the system default name for the voicemail (the extension number), or set to Personal to use your own name for the voicemail.
    • If you select Personal, click Call me to record your own message using the phone, or click Upload to import a pre-existing sound file. Uploaded sound files must be WAVE files in mono 16 bit PCM (8 kHz) compression format.

    Greeting

    Select the voicemail greeting mode and greeting content. Click Audio file to record or import a sound file for various scenarios, depending upon the greeting type selected:

    • Standard: The default system defined greeting.
    • Simple: The greeting that applies to any time.
    • Scheduled: The greeting that comes with a schedule. Click New to add a system Schedule and assign a Greeting.
    • Conditional: The greeting that applies when you are either busy or unavailable.
  4. Click OK.