Checking the queue status
The color of the Agent icon gives you an indication of the queue status.
To understand the queue status
The following table lists the Agent icon colors and their descriptions:
|
Agent icon |
Description |
|---|---|
|
|
Indicates that you are logged in to all the queues that you are a member of. You are ready to take calls. |
|
|
|
|
|
Indicates that you are logged out of queues. |
To display the queue list and status
- Hover over the Agent icon.
The UI displays a queue list with status.
