Version:

Version:

Version:

Version:

Version:


Table of Contents

FortiVoice User Portal Guide

Configuring Quick call handling

Use Quick call handling to change your call handling settings temporarily while leaving your regular call handling settings unchanged. The quick call handling settings are tied to the settings under Preferences > Quick Mode (see Preferences).

You can manage Quick call handling by dialing a code to enter into a default mode and configure the call process for when your status is either Out of office or Away, or for another reason (Other).

To configure Quick call handling
  1. Go to Call Handling.
  2. Under Quick call handling, select a call status (Out of office, Away, or Other). Each status can only be used for one call management configuration.
  3. Under Call Process, click New to define a call process according to a schedule.
    • Select a default Schedule for the call action. Once a schedule is assigned, you can click View to display the schedule details.
    • Select whether this call process applies to Internal, External, and/or Office peer calls.
    • Select an Action for the call process. Multiple call process actions can be defined to process a call in a specific sequence.
    • Click OK.
  4. Click OK.

Configuring Quick call handling

Use Quick call handling to change your call handling settings temporarily while leaving your regular call handling settings unchanged. The quick call handling settings are tied to the settings under Preferences > Quick Mode (see Preferences).

You can manage Quick call handling by dialing a code to enter into a default mode and configure the call process for when your status is either Out of office or Away, or for another reason (Other).

To configure Quick call handling
  1. Go to Call Handling.
  2. Under Quick call handling, select a call status (Out of office, Away, or Other). Each status can only be used for one call management configuration.
  3. Under Call Process, click New to define a call process according to a schedule.
    • Select a default Schedule for the call action. Once a schedule is assigned, you can click View to display the schedule details.
    • Select whether this call process applies to Internal, External, and/or Office peer calls.
    • Select an Action for the call process. Multiple call process actions can be defined to process a call in a specific sequence.
    • Click OK.
  4. Click OK.