Fortinet black logo

FortiVoice Cookbook

Call center setup

Copy Link
Copy Doc ID d1ee36f1-b067-11ec-9fd1-fa163e15d75b:559441
Download PDF

Callers may outnumber available agents, often forcing a caller to call back repeatedly to reach an available agent. Thankfully, FortiVoice queues multiple incoming calls and can prioritize them.

This recipe guides you through the process of creating a call queue to handle large volumes of incoming calls and then set up the appropriate department to handle the calls.

This recipe includes the following tasks:

Callers may outnumber available agents, often forcing a caller to call back repeatedly to reach an available agent. Thankfully, FortiVoice queues multiple incoming calls and can prioritize them.

This recipe guides you through the process of creating a call queue to handle large volumes of incoming calls and then set up the appropriate department to handle the calls.

This recipe includes the following tasks: