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Table of Contents

FortiVoice Cookbook

Configuring departments

After creating a call queue, you can configure a department and assign managers, members, and the call queue itself. A department can be helpful for management and reporting purposes.

  1. Go to Extension > Group > Department and click New.
  2. Enter a Name for the department.
  3. In Manager, click + and select the agents to include in this department.
  4. In Member, click + and select the extensions that you want to include in this department.
  5. In Queue, click + and select the call queues to include in this department.
  6. Click Create.

Configuring departments

After creating a call queue, you can configure a department and assign managers, members, and the call queue itself. A department can be helpful for management and reporting purposes.

  1. Go to Extension > Group > Department and click New.
  2. Enter a Name for the department.
  3. In Manager, click + and select the agents to include in this department.
  4. In Member, click + and select the extensions that you want to include in this department.
  5. In Queue, click + and select the call queues to include in this department.
  6. Click Create.