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Table of Contents

FortiVoice Cookbook

Uploading license files on a FortiVoice HA group

For the Call Center, Hotel Management, FortiFone softclient, and third-party phone features, the primary and secondary FortiVoice units share the license file that includes the serial number of both units. However, you must upload the same license file separately on both primary and secondary FortiVoice units.

For the Unified Communications Services, you have two different license files meaning that each primary and secondary FortiVoice units has its own license file. You must upload a license file on each primary and secondary FortiVoice units.

Before you begin

Download the license (.lic) file from your Fortinet Support account and know where you save the file or files on your computer.

Upload the license on the primary FortiVoice unit

  1. Log in to the primary FortiVoice unit.
  2. Go to Dashboard > Status.
  3. In the License Information widget, click Update License.
  4. Locate the license file that you previously downloaded to your computer and click Open.
  5. To confirm the upload, click Yes.

Upload the license on the secondary FortiVoice unit

  1. Log in to the secondary FortiVoice unit.
  2. Go to System > High Availability > Status.
  3. Check the Effective Operation Mode and wait until it displays out of sync.

    You can install the license file on the secondary unit only when the file is out of synchronization with the license file on the primary unit.

  4. When the Effective Operation Mode on the secondary unit displays out of sync, then go to Dashboard > Status.
  5. In the License Information widget, click Update License.
  6. Locate the license file that you previously downloaded to your computer and click Open.
  7. To confirm the upload, click Yes.
  8. After successfully uploading the license file, go to System > High Availability > Status.
  9. Click the link Click HERE to restart the HA system.

Uploading license files on a FortiVoice HA group

For the Call Center, Hotel Management, FortiFone softclient, and third-party phone features, the primary and secondary FortiVoice units share the license file that includes the serial number of both units. However, you must upload the same license file separately on both primary and secondary FortiVoice units.

For the Unified Communications Services, you have two different license files meaning that each primary and secondary FortiVoice units has its own license file. You must upload a license file on each primary and secondary FortiVoice units.

Before you begin

Download the license (.lic) file from your Fortinet Support account and know where you save the file or files on your computer.

Upload the license on the primary FortiVoice unit

  1. Log in to the primary FortiVoice unit.
  2. Go to Dashboard > Status.
  3. In the License Information widget, click Update License.
  4. Locate the license file that you previously downloaded to your computer and click Open.
  5. To confirm the upload, click Yes.

Upload the license on the secondary FortiVoice unit

  1. Log in to the secondary FortiVoice unit.
  2. Go to System > High Availability > Status.
  3. Check the Effective Operation Mode and wait until it displays out of sync.

    You can install the license file on the secondary unit only when the file is out of synchronization with the license file on the primary unit.

  4. When the Effective Operation Mode on the secondary unit displays out of sync, then go to Dashboard > Status.
  5. In the License Information widget, click Update License.
  6. Locate the license file that you previously downloaded to your computer and click Open.
  7. To confirm the upload, click Yes.
  8. After successfully uploading the license file, go to System > High Availability > Status.
  9. Click the link Click HERE to restart the HA system.