Version:

Version:

Version:

Version:

Version:


Table of Contents

FortiVoice Cookbook

Editing queue call handling settings

After completing the creation of a call queue, you can edit the queue call handling settings.

  1. Go to Call Center > Call Queue > Call Queue.
  2. Select the call queue to edit.
  3. In Queue Setting, click Overflow Call Handling. When the call queue is full, FortiVoice will deal with the other callers according to the settings in the queue overflow settings.
    1. Click New.
    2. Select a Schedule.
    3. Select an Action and edit the related setting.
    4. Click Create.
    5. Click OK.
  4. In Queue Setting, click Timeout Call Handling. When the call waiting period has expired, FortiVoice will handle the callers in the queue according to the queue timeout settings.
    1. Click New.
    2. Select a Schedule.
    3. Select an Action and edit the related setting.
    4. Click Create.
  5. Click OK.
  6. Click OK again.

Editing queue call handling settings

After completing the creation of a call queue, you can edit the queue call handling settings.

  1. Go to Call Center > Call Queue > Call Queue.
  2. Select the call queue to edit.
  3. In Queue Setting, click Overflow Call Handling. When the call queue is full, FortiVoice will deal with the other callers according to the settings in the queue overflow settings.
    1. Click New.
    2. Select a Schedule.
    3. Select an Action and edit the related setting.
    4. Click Create.
    5. Click OK.
  4. In Queue Setting, click Timeout Call Handling. When the call waiting period has expired, FortiVoice will handle the callers in the queue according to the queue timeout settings.
    1. Click New.
    2. Select a Schedule.
    3. Select an Action and edit the related setting.
    4. Click Create.
  5. Click OK.
  6. Click OK again.