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FortiVoice Cookbook

Creating skill sets

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Varying skill sets must first be established for each department. For example, a skill set is created for the Sales department.

  1. Go to Call Center > Configuration > Skill Set and click New.
  2. Enter a Name and Description for the Sales department, and click Create.

Varying skill sets must first be established for each department. For example, a skill set is created for the Sales department.

  1. Go to Call Center > Configuration > Skill Set and click New.
  2. Enter a Name and Description for the Sales department, and click Create.