Registration

The FortiGate, and then its service contract, must be registered to have full access to Fortinet Customer Service and Support, and FortiGuard services. The FortiGate can be registered in either the FortiGate GUI or the FortiCloud support portal. The service contract can be registered from the FortiCloud support portal.

The service contract number is needed to complete registrations on the FortiCloud support portal. You can find this 12-digit number in the email that contains your service registration document (sent from do-not-reply-contract@fortinet.com) in the service entitlement summary.

To register your FortiGate in the GUI:

1. Connect to the FortiGate GUI. A dialog box appears, which indicates the steps you should take to complete the setup of your FortiGate. These steps include:

   1. Register with FortiCare

   2. Migrate Config with FortiConverter

   3. Specify Hostname

   4. Change Your Password

   5. Dashboard Setup

   6. Upgrade Firmware

   If you completed the Basic configuration, the hostname and password steps are already marked as complete (checkmark). If you chose to deploy the latest firmware, the Upgrade Firmware step is marked as complete.

2. Click Begin to complete the dashboard setup. Two options appear (Optimal and Comprehensive).

   

3. Select the desired setting and click OK. The Dashboard > Status page opens. Note that the licenses are grayed out because the device or virtual machine is not registered.

4. Go to System > FortiGuard and click Enter Registration Code.

   

5. Enter the contract registration code from your service registration document.

6. Click OK.

To register the FortiGate on the FortiCloud support portal:

FortiGates can be registered with the Register More button in the Products views. For details, see Registering assets in the FortiCloud Account Services Asset Management guide.

FortiCare Register button

The FortiCare Register button is displayed in the GUI on various Fabric and device related pages and widgets.

• To access the Register button on a topology page, click on or hover over the FortiGate device:

  

• To access the button from the System > Firmware & Registration or System > HA page, right-click on the device name.

The Register button is also accessible from tooltips for devices on the Managed FortiAPs and Managed FortiSwitches pages.

Clicking Register opens the Device Registration pane. If a device is already registered, the pane still opens and displays the device information.

Primary and secondary HA members can be registered to FortiCare at the same time from the primary unit by using the Register button. The secondary unit will register through the HA proxy.

In this example, a HA member is registered from the Physical Topology page.

To register a HA member to FortiCare:

1. On the primary unit, go to Security Fabric > Physical Topology, or expand the Security Fabric widget on the Status dashboard.
2. Hover over the HA member and click Register. The Device Registration pane opens.
3. Select the device and click Register.
4. Enter the required FortiCloud account information (password, country or region, reseller) and click Submit.
5. Once the registration is complete, click Close.