Registration

The FortiGate, and then its service contract, must be registered to have full access to Fortinet Customer Service and Support, and FortiGuard services. The FortiGate can be registered in either the FortiGate GUI or the FortiCloud support portal. The service contract can be registered from the FortiCloud support portal.

The service contract number is needed to complete registrations on the FortiCloud support portal. You can find this 12-digit number in the email that contains your service registration document (sent from do-not-reply-contract@fortinet.com) in the service entitlement summary.

To register your FortiGate in the GUI:

1. Connect to the FortiGate GUI. A message is shown stating that FortiCare registration is required.

   

2. Click Register Now.
3. If you already have a support account, set Action to Login, and enter the required information.

   

   If you need to create an account, set Action to Create Account, and enter the required information.

   

4. Click OK.The FortiCare registration agreement is displayed.

   

5. Agree to the terms of the registration and click OK.
6. Go to System > FortiGuard.
7. In the License Information table, the FortiCare Support status is Registered. There may be a delay before the status is updated on your FortiGate.

To register the FortiGate on the FortiCloud support portal:

1. Go to support.fortinet.com and log in using your FortiCloud account credentials. If you do not have an account, click Register to create one.
2. Click Asset > Register/Activate.
3. Enter your product serial number or license certificate number for a VM, select an end user type, then click Next.

   

4. Enter your support contract number and product description, select a Fortinet partner, then click Next.
5. Read through the service terms and conditions, select the checkbox to accept, then click Next.
6. Verify the product entitlement preview, read through the terms and select the checkbox to accept, then click Confirm.
7. The Registration Completed page appears where page you can download the license file. Click Register More to register another FortiGate, or click Finish to complete the registration process.

To register the service contract on the FortiCloud support portal:

1. Go to support.fortinet.com and log in using your FortiCloud account credentials.
2. Click Asset > Register/Activate.
3. Enter your 12-digit contract registration code (service contract number), then click Next.
4. Enter the device serial number or select it from the list, then click Next.
5. Read through the service terms and conditions, select the checkbox to accept, then click Next.
6. Verify the product entitlement preview and associated services, read through the terms and select the checkbox to accept, then click Confirm.
7. Click Asset > Manage/View Products.
8. Select the device, then click Entitlement in the left menu to view the service entitlement.