Recording a phone call

With FortiVoice, the following two types of phone call recordings are available:

• Personal recording: You can access your phone call recordings from the FortiVoice user portal.
• System recording: With the administrator privilege, you can access phone call recordings from the FortiVoice web-based manager.

Prerequisites

• To allow an extension to perform a call recording: Make sure to apply a user privilege with the personal recording or system recording option enabled, as applicable, to that extension. To enable recording options, the FortiVoice system administrator can go to Phone System > Profile > User Privilege and then Monitor/Recording.
• To allow an extension to access a personal call recording from the FortiVoice user portal: Make sure to apply a user privilege with the call recording option enabled to that extension. To enable the call recording option on the FortiVoice user portal, the FortiVoice system administrator can go to Phone System > Profile > User Privilege and then User Portal.
• To view codes: Personal and system recording procedures in this section use the default feature codes for recording phone calls. To view or edit those codes, the FortiVoice system administrator can go to Call Feature > Feature Code > Mid-Call/DTMF Code.

Before recording a phone call, have the agreement of the person you are talking with or check your local laws regarding phone recording.

For a personal recording

1. During a phone call, start the personal recording by pressing *30.

   The recording will continue until you hang up.

2. To listen to the recording:
   1. Log in to the FortiVoice user portal.
   2. Go to Call Recording.
   3. Go to the recording that you want to listen and click .

For a system recording

1. During a phone call, start the system recording by pressing *35.
   • To pause the system recording, press *36.
   • To resume the system recording, press *37.
   • To cancel the system recording, press *38.

The recording will end when you hang up.

2. To listen to the recording:
   • Log in to the FortiVoice web-based manager.
   • Select Monitor > Storage > Recorded Call.
   • Double-click a call record folder to open the archived call files.
   • Select a recording and click Play.