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Table of Contents

FortiVoice Cookbook

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Configuring departments

After creating the call queue, you can configure an extension department with appropriate members, managers, and the call queue itself. The department can be helpful for management and reporting purposes.

  1. Go to Extension > Group > Department and click New.
  2. Enter a Name for the department.
  3. Under Call Center, click in the field and select the Member extensions you want to be members of the department.
  4. Similarly, select the Manager extensions you want to be managers of the department.
  5. Select the newly created call Queue.
  6. Click Create.

Configuring departments

After creating the call queue, you can configure an extension department with appropriate members, managers, and the call queue itself. The department can be helpful for management and reporting purposes.

  1. Go to Extension > Group > Department and click New.
  2. Enter a Name for the department.
  3. Under Call Center, click in the field and select the Member extensions you want to be members of the department.
  4. Similarly, select the Manager extensions you want to be managers of the department.
  5. Select the newly created call Queue.
  6. Click Create.