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FortiVoice Cookbook

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Call center setup

Callers may outnumber available agents, often forcing a caller to call back repeatedly to reach an available agent. Thankfully, FortiVoice queues multiple incoming calls and can prioritize them.

This recipe guides you through the process of creating a call queue to handle large volumes of incoming calls and then set up the appropriate department to handle the calls.

This recipe includes the following tasks:

Call center setup

Callers may outnumber available agents, often forcing a caller to call back repeatedly to reach an available agent. Thankfully, FortiVoice queues multiple incoming calls and can prioritize them.

This recipe guides you through the process of creating a call queue to handle large volumes of incoming calls and then set up the appropriate department to handle the calls.

This recipe includes the following tasks: