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FortiVoice Cookbook

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Auxiliary phone and secondary account

You can update an IP extension to enable and configure the following settings: 

  • Auxiliary phone: When you add an auxiliary phone to your extension, you have two phones with the same extension number. The phones will ring at the same time but you can only use one phone to answer the call. This function is useful when you want to access the same extension from two different locations.
  • Secondary account: When you add a secondary account to your extension, you can set the secondary extension to ring at the same time as your existing extension. However, the secondary extension operates separately. For example, extension 100 sets extension 200 to be a secondary account. When a call comes in to extension 100, both extensions (100 and 200) will ring and you can answer one of them. In that same example, if a call comes into extension 200, only extension 200 will ring.

Adding an auxiliary phone

  1. Go to Extension > Extension > IP Extension.
  2. Double-click the extension that you want to add the auxiliary phone to.
  3. In Device Setting, click the Auxiliary Phone tab.
  4. Click New.
  5. In Device, add a new phone or select an existing phone .
  6. If you select an existing phone, make sure that it is not assigned.
  7. Complete the configuration.
  8. To complete the addition of the auxiliary phone, click Create.
  9. To save the changes to IP extension, click OK.

Adding a secondary account

Note

The secondary account setting is available when your extension is using a FortiFone phone, not a generic phone.

  1. Enable the secondary account setting:
    1. Go to System > Advanced > Auto Provisioning.
    2. In Other Setting, enable Secondary account.
    3. Click Apply.
  2. Add a secondary account to an extension:
    1. Go to Extension > Extension > IP Extension.
    2. Double-click the extension that you want to add the secondary account to.
    3. In Device Setting, click Advanced.
    4. Expand Secondary account.
    5. In Account, select the extension that you want to add as the secondary account.
    6. To save changes to the advanced settings, click OK.
    7. To save changes to the IP extension, click OK.

Auxiliary phone and secondary account

You can update an IP extension to enable and configure the following settings: 

  • Auxiliary phone: When you add an auxiliary phone to your extension, you have two phones with the same extension number. The phones will ring at the same time but you can only use one phone to answer the call. This function is useful when you want to access the same extension from two different locations.
  • Secondary account: When you add a secondary account to your extension, you can set the secondary extension to ring at the same time as your existing extension. However, the secondary extension operates separately. For example, extension 100 sets extension 200 to be a secondary account. When a call comes in to extension 100, both extensions (100 and 200) will ring and you can answer one of them. In that same example, if a call comes into extension 200, only extension 200 will ring.

Adding an auxiliary phone

  1. Go to Extension > Extension > IP Extension.
  2. Double-click the extension that you want to add the auxiliary phone to.
  3. In Device Setting, click the Auxiliary Phone tab.
  4. Click New.
  5. In Device, add a new phone or select an existing phone .
  6. If you select an existing phone, make sure that it is not assigned.
  7. Complete the configuration.
  8. To complete the addition of the auxiliary phone, click Create.
  9. To save the changes to IP extension, click OK.

Adding a secondary account

Note

The secondary account setting is available when your extension is using a FortiFone phone, not a generic phone.

  1. Enable the secondary account setting:
    1. Go to System > Advanced > Auto Provisioning.
    2. In Other Setting, enable Secondary account.
    3. Click Apply.
  2. Add a secondary account to an extension:
    1. Go to Extension > Extension > IP Extension.
    2. Double-click the extension that you want to add the secondary account to.
    3. In Device Setting, click Advanced.
    4. Expand Secondary account.
    5. In Account, select the extension that you want to add as the secondary account.
    6. To save changes to the advanced settings, click OK.
    7. To save changes to the IP extension, click OK.