FortiFlex

FortiWeb Cloud now supports FortiFlex (formerly Flex-VM), a new contract management system that allows customers to buy points that can be directed to match their specific requirements for Application and Bandwidth, instead of being restricted to a limited array of contract choices.

To use FortiFlex, you must have all of the following:

• A primary FortiCloud account or IAM user account.

• FortiFlex Program SKU (either Enterprise/prepaid or MSSP/postpaid) purchased from Fortinet's resellers and distributors.

• FortiFlex Point Pack SKU (only applicable to Enterprise/prepaid) purchased from Fortinet's resellers and distributors.

For more information, please see FortiFlex documentation on registration: https://docs.fortinet.com/document/flex-vm/latest/administration-guide/791307/registering-fortiflex.

To see your FortiFlex points and usage:

1. Log into FortiCloud.

2. Click on Services in the top navigation bar.

3. In the drop-down menu opened in step 2, look under Assets & Accounts and click on FortiFlex. This brings you to your FortiFlex dashboard.

Bandwidth Calculation

FortiWeb Cloud measures each account using a burstable model for overall account bandwidth calculation. The model is based on calculating the 95th percentile of bandwidth usage of clean traffic and is also common with other CDNs and Cloud solutions.

The 95th percentile bandwidth is calculated in the following way:

• Traffic for the entire month is measured in 5 minute buckets.

• At the end of the month, the 5% of buckets with the most Mbps are dropped, and the highest Mbps rate of the remaining buckets represents the 95th percentile value for the account.

At the beginning of every month, the 95th percentile bandwidth shown in FortiWeb Cloud might be very low, or even shown as 0. This is because there aren't enough 5-minute buckets collected to calculate a valid value. At the end of the month with more buckets generated, the value becomes more accurate.

Contract Violations

If your 95th percentile bandwidth usage exceeds the limit set in the contract for two consecutive months, your account will be restricted to read-only mode. If your account exceeds the bandwidth limit for an additional month while in read-only mode, your UI will be locked, as shown below.

Regular access to your portal will be reinstated once your 95th percentile bandwidth usage drops below your contract limit. This can be achieved in one of two ways:

1. Upgrading Your Bandwidth Contract: Increase your contract bandwidth limit to accommodate your usage.

2. Contract Refresh: Your 95th percentile refreshes at the beginning of each billing cycle. If your usage is below your bandwidth limit at the end of your next billing cycle, your UI access will be restored.

Please note, restored UI access is independent of the billing on your account. For any questions regarding overage charges, please contact your sales representative.