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User Guide

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Contacting customer service

Fortinet provides customer service and support for FortiWeb Cloud WAF-as-a-Service. To submit a support ticket, you need to first register your serial number of FortiWeb Cloud on Fortinet Support site.

Registering SN number

  1. Log in to FortiWeb Cloud, take note of the Serial Number at the bottom left corner.
  2. Go to https://support.fortinet.com/ and log in with your FortiCloud account. This is the account you use to log in to FortiWeb Cloud.
  3. Go to Services > Asset Management to start the registration process.
  4. Click Register Product, enter your Serial Number, choose the End User Type, and click Next to continue registering the service.
  5. Read Fortinet Service Terms & Conditions. Select I have read, understood and accepted the contract stated above to agree. Click Next.
  6. Review the registration summary. Click Finish.

Listing all your licenses

Once the SN numbers are registered, you can view them through Services > Asset Management.

Submitting tickets

To submit a technical support tickets, you will be required to enter the serial number of an active license.

  1. Select Support > Create a Ticket.
  2. Select Technical Support Ticket, enter the serial number of a valid license, then click Submit Ticket.

Contacting customer service

Fortinet provides customer service and support for FortiWeb Cloud WAF-as-a-Service. To submit a support ticket, you need to first register your serial number of FortiWeb Cloud on Fortinet Support site.

Registering SN number

  1. Log in to FortiWeb Cloud, take note of the Serial Number at the bottom left corner.
  2. Go to https://support.fortinet.com/ and log in with your FortiCloud account. This is the account you use to log in to FortiWeb Cloud.
  3. Go to Services > Asset Management to start the registration process.
  4. Click Register Product, enter your Serial Number, choose the End User Type, and click Next to continue registering the service.
  5. Read Fortinet Service Terms & Conditions. Select I have read, understood and accepted the contract stated above to agree. Click Next.
  6. Review the registration summary. Click Finish.

Listing all your licenses

Once the SN numbers are registered, you can view them through Services > Asset Management.

Submitting tickets

To submit a technical support tickets, you will be required to enter the serial number of an active license.

  1. Select Support > Create a Ticket.
  2. Select Technical Support Ticket, enter the serial number of a valid license, then click Submit Ticket.