Accounts
The account management for FortiWeb Cloud is handled through FortiCloud. You can log in to FortiCloud, then select My Account > Change Account ID (Email) .For a step-to-step instructions, please refer to the following article: https://docs.fortinet.com/document/forticloud/latest/identity-access-management-iam/588195/my-account.
Please check if any VPN or Secure Access Service Edge (SASE) is used on your computer. If yes, please turn it off and try again. Some VPN will break the SAML response from FortiCloud and cause the failure of login.
From 21.3.b (09/03/2021), FortiWeb Cloud automatically synchronizes sub-users with the ones in your FortiCloud account and assign them with a "None" role. The role of the existing sub-users in your FortiWeb Cloud account will be restored to "None". To grant more permissions to the sub-user, go to Global > Admin Management, click the edit icon for this user, then assign it with a different role. See Admin management.
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Go to Admin Management, and find the IAM user whose permissions you want to change in the table.
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In the Role Name column, you should see "Managed by FortiCloud" for this user. Click it to go to IAM > Users in FortiCloud.
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Go to Permission Profiles in the left navigation bar and edit the widget for FortiWeb Cloud under Permission Profile > Permission Details.