Contracts

The Contracts page shows the FortiWeb Cloud contracts you have registered. The contract automatically becomes valid on its start date.

FortiWeb Cloud contracts are annual. We recommend customers to align their contract to the highest monthly consumption level.

Contract Renewal

Please ensure that you renew your contracts before they expire or before reaching the bandwidth usage limit. Failure to do so may result in interrupted service and loss of access to controls.

After your contracts expire, FortiWeb Cloud continues protecting your applications for 21 days. During this period, you are not allowed to edit configuration for your applications unless the contract is renewed. After the 21-day extension, your applications will be deleted from your FortiWeb Cloud account.

If you possess at least one valid contract but have exceeded the allowed number of applications on your account, your UI will be locked to read-only access for all applications. To resolve this issue, you need to purchase an additional contract. The 21-day grace period is not activated until the last remaining contract expires.

Measuring bandwidth by the 95th Percentile

FortiWeb Cloud measures each account using a burstable model for overall account bandwidth calculation. The model is based on calculating the 95th percentile of bandwidth usage of clean traffic and is also common with other CDNs and Cloud solutions.

The 95th percentile bandwidth is calculated in the following way:

• Traffic for the entire month is measured in 5 minute buckets.
• At the end of the month, the 5% of buckets with the most Mbps are dropped, and the highest Mbps rate of the remaining buckets represents the 95th percentile value for the account.

At the beginning of every month, the 95th percentile bandwidth shown in FortiWeb Cloud might be very low, or even shown as 0. This is because there aren't enough 5-minute buckets collected to calculate a valid value. At the end of the month with more buckets generated, the value becomes more accurate.