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Table of Contents

FortiVoice Phone System Administration Guide

Reviewing system configuration

Phone System > Review provides a snapshot of the FortiVoice system configuration. You may also modify some items.

The items to be reviewed or modified include:

  • Number: You can double-click an extension to modify it. For modification information, see Configuring IP extensions.
  • MWI Auditor: This section lists message waiting indicator (MWI) entries. You can double-click a record to view the voicemail source, including the user ID, extension number, and extension type.
  • Network Summary: This section shows the IP address of each subnet and the number of devices connected to it.
  • DID Handling: For detailed information, see Configuring direct inward dialing.
  • Call Queue: This section is available for FortiVoice units with the Call Center license. For modification information, see Creating call queues.
  • Agent: This section is available for FortiVoice units with the Call Center license. For modification information, see Configuring agents.
  • Referenced Extension: This section includes extension that are used by other objects and their roles in the objects. You can double-click a referenced object to view the object details and the extension role in the object.
  • In the following example, extension 87071 is used in the Ottawa_Helpdesk (Virtual Number) as a call handling destination.

Reviewing system configuration

Phone System > Review provides a snapshot of the FortiVoice system configuration. You may also modify some items.

The items to be reviewed or modified include:

  • Number: You can double-click an extension to modify it. For modification information, see Configuring IP extensions.
  • MWI Auditor: This section lists message waiting indicator (MWI) entries. You can double-click a record to view the voicemail source, including the user ID, extension number, and extension type.
  • Network Summary: This section shows the IP address of each subnet and the number of devices connected to it.
  • DID Handling: For detailed information, see Configuring direct inward dialing.
  • Call Queue: This section is available for FortiVoice units with the Call Center license. For modification information, see Creating call queues.
  • Agent: This section is available for FortiVoice units with the Call Center license. For modification information, see Configuring agents.
  • Referenced Extension: This section includes extension that are used by other objects and their roles in the objects. You can double-click a referenced object to view the object details and the extension role in the object.
  • In the following example, extension 87071 is used in the Ottawa_Helpdesk (Virtual Number) as a call handling destination.