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Table of Contents

FortiVoice Phone System Administration Guide

Viewing extensions and devices

Monitor > Extension & Device displays all the extensions, the extensions configured for hot desking, FortiFone desk phones, FortiFone software phones, and generic SIP phones.

This topic includes:

Viewing extension status

Monitor > Extension & Device > Extension displays all the extensions in realtime, including their statuses, numbers, display names, types, IP addresses for SIP extensions, phone information, and if it has any auxiliary devices.

For more information, see Configuring extensions.

Viewing FortiFone desk phones

Monitor > Extension & Device > Phone lists the supported phones auto-discovered by the FortiVoice unit, assigned or not assigned to any extensions.

After an unassigned phone connects to the FortiVoice unit and is auto-discovered, the FortiVoice unit assigns an IP address to the phone and sends the basic PBX setup information to it.

After assigning an extension to the phone, the extension’s full configuration file will be sent to the phone if the auto-provisioning option is selected in the user privilege applied to the extension. For details, see Setting up local extensions and Configuring user privileges.

GUI field

Description

New

Click to add a new FortiFone desk phone. For details, see Configuring desk phones.

Delete

Select one or more SIP phone records and click this button to remove them all at once.

Action

  • Assign to New Extension: Select a SIP phone in Not Assigned management status and click this option to add an extension and assign this phone to the extension at the same time. For more information, see To assign a new extension user to an unassigned phone.
  • Assign to Existing Extension: Select an unassigned phone and click this option to assign this phone to an existing extension. The phone record disappears from the Unassigned Phone list. For more information, see To assign a new extension user to an unassigned phone.
  • Assign as Auxiliary to Existing Extension: Select a SIP phone in Not Assigned management status and click this option to assign it to an existing extension as an auxiliary device. For more information, see To assign a new extension user to an unassigned phone as an auxiliary device and Configuring IP extensions.
  • View Phone Configuration: Select a SIP phone in Assigned management status and click this option display its configuration file.
  • View accounts: For FortiFone phones to which multiple extensions can be associated, such as FON-850/860/870 and FON-D70/D71/D72, click this option to view the associated extensions. This option is only active when a FortiFone phone has multiple extensions associated with it.
  • Export: Select to save the extension list in CSV format.

Extension

When a phone is registered with an extension, this column shows .

Some phone models, such as the FON-D71, can have multiple registered extensions. In this case, the icon also shows the number of registered extensions. For example, .

MAC Address

The Media Access Control address (MAC address) of the SIP phone.

Phone Model

The phone brand and model.

Phone Profile

The profile for this phone. See Configuring SIP profiles.

Management

Displays if the phone has been assigned to an extension.

Number

The extension number of the phone.

Display Name

The name displaying on the phone, such as John Doe.

Status

Displays if the phone is registered with the FortiVoice unit. A registered phone is assigned an IP address and basic PBX setup information.

IP

The IP address of the phone assigned by the FortiVoice unit.

Phone Info

The model, MAC address, and firmware version of the phone for this extension.

Version

The firmware version that is installed on the phone.

To assign a new extension user to an unassigned phone

  1. Go to Monitor > Extension & Device > Phone.
  2. Select a phone in Not assigned status.
  3. Click Action and select Assign to New Extension.
  4. Review the extension details and click Next. For details, see Configuring IP extensions.
  5. Review the phone details and click Next.
  6. Review the summary and click Finish.

To assign an existing extension user to an unassigned phone

  1. Go to Monitor > Extension & Device > Phone.
  2. Select a phone in Not assigned status.
  3. Click Action and select Assign to Existing Extension.
  4. Select the extension to associate with the unassigned phone and click Next.
  5. Review the extension details and click Next. For details, see Configuring IP extensions.
  6. Review the phone details and click Next.
  7. Review the summary and click Finish.

To assign a new extension user to an unassigned phone as an auxiliary device

  1. Go to Monitor > Extension & Device > Phone.
  2. Select a phone in Not assigned status.
  3. Click Action and select Assign as Auxiliary to Existing Extension.
  4. Select the extension to associate with the unassigned phone and click Next.
  5. Review the extension details and click Next. For details, see Configuring IP extensions.
  6. Review the phone details and click Next.
  7. Review the summary and click Finish.

Viewing FortiFone softclients

Monitor > Extension & Device > Soft FortiFone lists the FortiFone softclients auto-discovered by the FortiVoice unit.

Viewing generic SIP phones

Monitor > Extension & Device > Generic Phone lists the third party SIP phones auto-discovered by the FortiVoice unit.

Viewing mismatched phones

Monitor > Extension & Device > Mismatched Phone displays the phones of which the registration information does not match the desk phone models and has caused registration failure.

You can select a phone registration failure record and click Delete to remove it to avoid the confusion that the system is compromised.

Viewing activity details of hot desking extensions

Monitor > Extension & Device > Hot Desking displays details of hot desking users, including:

  • Logout: Click to log out a Hot-Desked phone
  • Renew: Click to refresh the expiration of the hot desk session.
  • Status:The status of the hot desking extension: logged in or logged out.
  • Number: The hot desking extension number.
  • Display Name: The name displayed on the hot desking extension.
  • Host Device: The extension number or MAC address (for a unassigned phone) of the phone that a hot desking user logs into.
  • Last Login: The last login time at the host device.
  • Expiry: The login expiry time.

Hot desking enables users to log into another phone. However, unlike using Follow Me or Call Forwarding which simply redirect a user's calls to another user’s phone, hot desking takes total control of another phone by applying all of the user's own phone settings to that phone until the user logs out. Each user can log into another phone by pressing *11 and enter his extension number and user PIN following the prompts. To log out, a user can press *12.

Depending of the phone model, the host phone may reboot.

For information about configuring hot desking, see Hot-desking.

Viewing unmanaged gateways

Monitor > Extension & Device > Unmanaged Gateway lists the supported FortiVoice gateways auto-discovered by the FortiVoice unit but not added to the FortiVoice unit.

After a gateway connects to the FortiVoice unit and boots up, it will automatically discover the FortiVoice unit through SIP PNP.

For detailed deployment instructions, see the applicable gateway guide:

GUI field

Description

Action

  • Create New Device: Select an unmanaged gateway and click this option to add the gateway to the FortiVoice unit. The gateway record disappears from the Unmanaged Gateway list. For more information, see To add a gateway to the FortiVoice unit
  • Replace Existing Device: If you need to replace a gateway for any reason, select the gateway and click this option to find a new gateway for replacement. For more information, see To replace an existing gateway.

Serial number

The serial number of the unmanaged gateway.

Type

The gateway brand and model.

IP

The IP address of the unmanaged gateway assigned by the FortiVoice unit.

To add a gateway to the FortiVoice unit

  1. Go to Monitor > Extension & Device > Unmanaged Gateway.
  2. Select an unmanaged gateway.
  3. Click Action and select Create New Device.

    GUI field

    Description

    Enabled

    Select to activate the gateway.

    Name

    Enter a unique name to identify the gateway.

    Display Name

    Not required. You can leave this field empty.

    Hostname/IP address

    Enter the hostname or IP address of the gateway.

    If the FXO gateway is configured to use a non-default HTTPS port, then add

    :<port number> after the IP address. For example, 192.168.1.21:4430.

    • Get device information: Before you click this button, make sure to enter the required information in the Admin user name and Admin password fields below.
    • Click this button to poll the gateway to get the serial number and the MAC address of the gateway. This action can confirm that the systems can communicate and that the password is valid.
    • Connect Device: This procedure does not use this button.

    Admin user name

    Enter the user name of the administrator account for logging in to the gateway.

    The default is admin.

    Admin password

    Enter the password associated with the Admin user name.

    The default is no password.

    Serial number

    The serial number of the gateway.

    Type

    The type of gateway that you are adding to the FortiVoice phone system.

    MAC address

    Enter the MAC address of the gateway.

    Description

    Optionally, add any applicable comments for the gateway.

  4. Click Finish.

To replace an existing gateway

  1. Go to Monitor > Phone System > Unmanaged Gateway.
  2. Select the gateway to be replaced.
  3. Click Action and select Replace existing device.
  4. Select a new device to replace the old one.
  5. Click Next.
  6. Click Close.

Viewing extensions and devices

Monitor > Extension & Device displays all the extensions, the extensions configured for hot desking, FortiFone desk phones, FortiFone software phones, and generic SIP phones.

This topic includes:

Viewing extension status

Monitor > Extension & Device > Extension displays all the extensions in realtime, including their statuses, numbers, display names, types, IP addresses for SIP extensions, phone information, and if it has any auxiliary devices.

For more information, see Configuring extensions.

Viewing FortiFone desk phones

Monitor > Extension & Device > Phone lists the supported phones auto-discovered by the FortiVoice unit, assigned or not assigned to any extensions.

After an unassigned phone connects to the FortiVoice unit and is auto-discovered, the FortiVoice unit assigns an IP address to the phone and sends the basic PBX setup information to it.

After assigning an extension to the phone, the extension’s full configuration file will be sent to the phone if the auto-provisioning option is selected in the user privilege applied to the extension. For details, see Setting up local extensions and Configuring user privileges.

GUI field

Description

New

Click to add a new FortiFone desk phone. For details, see Configuring desk phones.

Delete

Select one or more SIP phone records and click this button to remove them all at once.

Action

  • Assign to New Extension: Select a SIP phone in Not Assigned management status and click this option to add an extension and assign this phone to the extension at the same time. For more information, see To assign a new extension user to an unassigned phone.
  • Assign to Existing Extension: Select an unassigned phone and click this option to assign this phone to an existing extension. The phone record disappears from the Unassigned Phone list. For more information, see To assign a new extension user to an unassigned phone.
  • Assign as Auxiliary to Existing Extension: Select a SIP phone in Not Assigned management status and click this option to assign it to an existing extension as an auxiliary device. For more information, see To assign a new extension user to an unassigned phone as an auxiliary device and Configuring IP extensions.
  • View Phone Configuration: Select a SIP phone in Assigned management status and click this option display its configuration file.
  • View accounts: For FortiFone phones to which multiple extensions can be associated, such as FON-850/860/870 and FON-D70/D71/D72, click this option to view the associated extensions. This option is only active when a FortiFone phone has multiple extensions associated with it.
  • Export: Select to save the extension list in CSV format.

Extension

When a phone is registered with an extension, this column shows .

Some phone models, such as the FON-D71, can have multiple registered extensions. In this case, the icon also shows the number of registered extensions. For example, .

MAC Address

The Media Access Control address (MAC address) of the SIP phone.

Phone Model

The phone brand and model.

Phone Profile

The profile for this phone. See Configuring SIP profiles.

Management

Displays if the phone has been assigned to an extension.

Number

The extension number of the phone.

Display Name

The name displaying on the phone, such as John Doe.

Status

Displays if the phone is registered with the FortiVoice unit. A registered phone is assigned an IP address and basic PBX setup information.

IP

The IP address of the phone assigned by the FortiVoice unit.

Phone Info

The model, MAC address, and firmware version of the phone for this extension.

Version

The firmware version that is installed on the phone.

To assign a new extension user to an unassigned phone

  1. Go to Monitor > Extension & Device > Phone.
  2. Select a phone in Not assigned status.
  3. Click Action and select Assign to New Extension.
  4. Review the extension details and click Next. For details, see Configuring IP extensions.
  5. Review the phone details and click Next.
  6. Review the summary and click Finish.

To assign an existing extension user to an unassigned phone

  1. Go to Monitor > Extension & Device > Phone.
  2. Select a phone in Not assigned status.
  3. Click Action and select Assign to Existing Extension.
  4. Select the extension to associate with the unassigned phone and click Next.
  5. Review the extension details and click Next. For details, see Configuring IP extensions.
  6. Review the phone details and click Next.
  7. Review the summary and click Finish.

To assign a new extension user to an unassigned phone as an auxiliary device

  1. Go to Monitor > Extension & Device > Phone.
  2. Select a phone in Not assigned status.
  3. Click Action and select Assign as Auxiliary to Existing Extension.
  4. Select the extension to associate with the unassigned phone and click Next.
  5. Review the extension details and click Next. For details, see Configuring IP extensions.
  6. Review the phone details and click Next.
  7. Review the summary and click Finish.

Viewing FortiFone softclients

Monitor > Extension & Device > Soft FortiFone lists the FortiFone softclients auto-discovered by the FortiVoice unit.

Viewing generic SIP phones

Monitor > Extension & Device > Generic Phone lists the third party SIP phones auto-discovered by the FortiVoice unit.

Viewing mismatched phones

Monitor > Extension & Device > Mismatched Phone displays the phones of which the registration information does not match the desk phone models and has caused registration failure.

You can select a phone registration failure record and click Delete to remove it to avoid the confusion that the system is compromised.

Viewing activity details of hot desking extensions

Monitor > Extension & Device > Hot Desking displays details of hot desking users, including:

  • Logout: Click to log out a Hot-Desked phone
  • Renew: Click to refresh the expiration of the hot desk session.
  • Status:The status of the hot desking extension: logged in or logged out.
  • Number: The hot desking extension number.
  • Display Name: The name displayed on the hot desking extension.
  • Host Device: The extension number or MAC address (for a unassigned phone) of the phone that a hot desking user logs into.
  • Last Login: The last login time at the host device.
  • Expiry: The login expiry time.

Hot desking enables users to log into another phone. However, unlike using Follow Me or Call Forwarding which simply redirect a user's calls to another user’s phone, hot desking takes total control of another phone by applying all of the user's own phone settings to that phone until the user logs out. Each user can log into another phone by pressing *11 and enter his extension number and user PIN following the prompts. To log out, a user can press *12.

Depending of the phone model, the host phone may reboot.

For information about configuring hot desking, see Hot-desking.

Viewing unmanaged gateways

Monitor > Extension & Device > Unmanaged Gateway lists the supported FortiVoice gateways auto-discovered by the FortiVoice unit but not added to the FortiVoice unit.

After a gateway connects to the FortiVoice unit and boots up, it will automatically discover the FortiVoice unit through SIP PNP.

For detailed deployment instructions, see the applicable gateway guide:

GUI field

Description

Action

  • Create New Device: Select an unmanaged gateway and click this option to add the gateway to the FortiVoice unit. The gateway record disappears from the Unmanaged Gateway list. For more information, see To add a gateway to the FortiVoice unit
  • Replace Existing Device: If you need to replace a gateway for any reason, select the gateway and click this option to find a new gateway for replacement. For more information, see To replace an existing gateway.

Serial number

The serial number of the unmanaged gateway.

Type

The gateway brand and model.

IP

The IP address of the unmanaged gateway assigned by the FortiVoice unit.

To add a gateway to the FortiVoice unit

  1. Go to Monitor > Extension & Device > Unmanaged Gateway.
  2. Select an unmanaged gateway.
  3. Click Action and select Create New Device.

    GUI field

    Description

    Enabled

    Select to activate the gateway.

    Name

    Enter a unique name to identify the gateway.

    Display Name

    Not required. You can leave this field empty.

    Hostname/IP address

    Enter the hostname or IP address of the gateway.

    If the FXO gateway is configured to use a non-default HTTPS port, then add

    :<port number> after the IP address. For example, 192.168.1.21:4430.

    • Get device information: Before you click this button, make sure to enter the required information in the Admin user name and Admin password fields below.
    • Click this button to poll the gateway to get the serial number and the MAC address of the gateway. This action can confirm that the systems can communicate and that the password is valid.
    • Connect Device: This procedure does not use this button.

    Admin user name

    Enter the user name of the administrator account for logging in to the gateway.

    The default is admin.

    Admin password

    Enter the password associated with the Admin user name.

    The default is no password.

    Serial number

    The serial number of the gateway.

    Type

    The type of gateway that you are adding to the FortiVoice phone system.

    MAC address

    Enter the MAC address of the gateway.

    Description

    Optionally, add any applicable comments for the gateway.

  4. Click Finish.

To replace an existing gateway

  1. Go to Monitor > Phone System > Unmanaged Gateway.
  2. Select the gateway to be replaced.
  3. Click Action and select Replace existing device.
  4. Select a new device to replace the old one.
  5. Click Next.
  6. Click Close.