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FortiVoice Phone System Administration Guide
Introduction
Product offerings
Registering your Fortinet product
Training
Documentation
Scope
Conventions
Connecting to the FortiVoice system
Connecting to the web-based manager or CLI
Setting up the system
Testing the setup
Configuring setups for phone users
Using the dashboard
Viewing the dashboard
Viewing Call Statistics
Using the CLI Console
Monitoring the FortiVoice system
Viewing phone system status
Viewing extensions and devices
Viewing call detail records
Viewing generated reports
Viewing log messages
Viewing call directory
Blocking SIP device IP addresses
Viewing recorded call and fax storage
Configuring system settings
Configuring network settings
Configuring administrator accounts and access profiles
Configuring RAID
Using high availability
Working with system configurations
Configuring advanced phone system settings
Managing certificates
Maintaining the system
Configuring phone system
Configuring phone system settings
Creating contacts
Managing phone audio settings
Configuring LDAP settings
Working with FortiVoice profiles
Configuring devices
Configuring desk phones
Configuring multicell-phone FortiFone phones
Configuring single-cell FortiFone phones
Reviewing system configuration
Managing FortiVoice gateways, local survivability, and firmware
Managing FXO gateways
Managing FXS gateways
Managing PRI gateways
Configuring local survivability
Managing firmware
Configuring security settings
Configuring intrusion detection
Setting password policies
Auditing the extension passwords
Configuring user privileges
Configuring account codes
Blocking phone numbers
Configuring extensions
Setting up local extensions
Creating extension groups
Setting up a general voicemail
Working with virtual numbers
Configuring trunks
Setting up VoIP trunks
Configuring PSTN/PRI trunks
Configuring office peers
Setting up routing rules for FXO and PRI gateways
Configuring call routing
Configuring inbound dial plans
Configuring direct inward dialing
Viewing office peers for inbound calls
Configuring outbound dial plans
Viewing office peers for outbound calls
Setting up a call center
Creating call queues and queue groups
Configuring agents
Configuring IVRs
Configuring surveys
Setting up monitor view
Configuring other agent information
Configuring agent profiles
Working with call queue statistics
Configuring call center report profiles and generating reports
Working with Property Management System
Configuring hotel management settings
Configuring hotel room status
Configuring phone auto dialer
Setting up an auto dialer campaign
Creating a recorded broadcast message
Adding contacts and contact groups
Configuring auto dialer settings
Viewing auto dialer reports
Configuring call features
Configuring auto attendants
Mapping speed dials
Configuring conference calls
Recording calls
Creating call queues and queue groups
Configuring call parking
Configuring fax
Setting calendar reminder
Modifying feature access codes
Configuring logs and reports
About FortiVoice logging
Configuring logging
Configuring call report profiles and generating reports
Submitting CDRs to a database
Configuring Station Messaging Detail Record (SMDR)
Configuring alert email
Integrating FortiVoice with third-party solutions
Integrating FortiVoice with Twilio
Integrating FortiVoice with Singlewire InformaCast
Integrating FortiVoice with Salesforce
Integrating FortiVoice with Microsoft Teams
Installing firmware
Testing firmware
Installing firmware
Performing a clean firmware installation
Change log
Home
FortiVoice 6.4.5
FortiVoice Phone System Administration Guide
Integrating FortiVoice with third-party solutions
6.4.5
7.0.2
7.0.1
7.0.0
6.4.8
6.4.7
6.4.6
6.4.5
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6.0.12
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6.0.4
6.0.2
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5.3.26
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5.3.0
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Integrating FortiVoice with third-party solutions
This topic includes:
Integrating FortiVoice with Twilio
Integrating FortiVoice with Singlewire InformaCast
Integrating FortiVoice with Salesforce
Integrating FortiVoice with Microsoft Teams
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Integrating FortiVoice with third-party solutions
This topic includes:
Integrating FortiVoice with Twilio
Integrating FortiVoice with Singlewire InformaCast
Integrating FortiVoice with Salesforce
Integrating FortiVoice with Microsoft Teams
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Secure SD-WAN
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Switching
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FortiProxy Public Cloud
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FortiRecorder
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Overlay-as-a-Service
Security Awareness and Training
SOCaaS
Wireless Controller
Ordering Guides
Download PDF
Table of Contents
Introduction
Product offerings
Registering your Fortinet product
Training
Documentation
Scope
Conventions
Connecting to the FortiVoice system
Connecting to the web-based manager or CLI
Setting up the system
Testing the setup
Configuring setups for phone users
Using the dashboard
Viewing the dashboard
Viewing Call Statistics
Using the CLI Console
Monitoring the FortiVoice system
Viewing phone system status
Viewing extensions and devices
Viewing call detail records
Viewing generated reports
Viewing log messages
Viewing call directory
Blocking SIP device IP addresses
Viewing recorded call and fax storage
Configuring system settings
Configuring network settings
Configuring administrator accounts and access profiles
Configuring RAID
Using high availability
Working with system configurations
Configuring advanced phone system settings
Managing certificates
Maintaining the system
Configuring phone system
Configuring phone system settings
Creating contacts
Managing phone audio settings
Configuring LDAP settings
Working with FortiVoice profiles
Configuring devices
Configuring desk phones
Configuring multicell-phone FortiFone phones
Configuring single-cell FortiFone phones
Reviewing system configuration
Managing FortiVoice gateways, local survivability, and firmware
Managing FXO gateways
Managing FXS gateways
Managing PRI gateways
Configuring local survivability
Managing firmware
Configuring security settings
Configuring intrusion detection
Setting password policies
Auditing the extension passwords
Configuring user privileges
Configuring account codes
Blocking phone numbers
Configuring extensions
Setting up local extensions
Creating extension groups
Setting up a general voicemail
Working with virtual numbers
Configuring trunks
Setting up VoIP trunks
Configuring PSTN/PRI trunks
Configuring office peers
Setting up routing rules for FXO and PRI gateways
Configuring call routing
Configuring inbound dial plans
Configuring direct inward dialing
Viewing office peers for inbound calls
Configuring outbound dial plans
Viewing office peers for outbound calls
Setting up a call center
Creating call queues and queue groups
Configuring agents
Configuring IVRs
Configuring surveys
Setting up monitor view
Configuring other agent information
Configuring agent profiles
Working with call queue statistics
Configuring call center report profiles and generating reports
Working with Property Management System
Configuring hotel management settings
Configuring hotel room status
Configuring phone auto dialer
Setting up an auto dialer campaign
Creating a recorded broadcast message
Adding contacts and contact groups
Configuring auto dialer settings
Viewing auto dialer reports
Configuring call features
Configuring auto attendants
Mapping speed dials
Configuring conference calls
Recording calls
Creating call queues and queue groups
Configuring call parking
Configuring fax
Setting calendar reminder
Modifying feature access codes
Configuring logs and reports
About FortiVoice logging
Configuring logging
Configuring call report profiles and generating reports
Submitting CDRs to a database
Configuring Station Messaging Detail Record (SMDR)
Configuring alert email
Integrating FortiVoice with third-party solutions
Integrating FortiVoice with Twilio
Integrating FortiVoice with Singlewire InformaCast
Integrating FortiVoice with Salesforce
Integrating FortiVoice with Microsoft Teams
Installing firmware
Testing firmware
Installing firmware
Performing a clean firmware installation
Change log