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Table of Contents

FortiVoice Phone System Administration Guide

Setting up a call center

Note

Access to the complete call center setup is available when you purchase a call center license and upload that license to the FortiVoice unit.

If the FortiVoice unit does not include a call center license but you want to create a call queue, go to Call Feature > Call Queue. For more details, go to Creating call queues and queue groups.

A call center allows an organization to receive or transmit a large volume of requests by telephone in a centralized office.

You can configure a call center and then operate the center using the user portal.

This topic includes:

Setting up a call center

Note

Access to the complete call center setup is available when you purchase a call center license and upload that license to the FortiVoice unit.

If the FortiVoice unit does not include a call center license but you want to create a call queue, go to Call Feature > Call Queue. For more details, go to Creating call queues and queue groups.

A call center allows an organization to receive or transmit a large volume of requests by telephone in a centralized office.

You can configure a call center and then operate the center using the user portal.

This topic includes: