Access to the complete call center setup is available when you purchase a call center license and upload that license to the FortiVoice unit.
If the FortiVoice unit does not include a call center license but you want to create a call queue, go to Call Feature > Call Queue. For more details, go to Creating call queues and queue groups.
A call center allows an organization to receive or transmit a large volume of requests by telephone in a centralized office.
You can configure a call center and then operate the center using the user portal.
This topic includes: